You can close a Chase savings account by phone, in person, or online, but the method depends on your account type and whether you have an outstanding balance
Chase offers three ways to close a savings account: calling their customer service line at 1-800-935-9935, visiting a Chase branch in person, or using the Chase mobile app or website if your account is may be able to access for online closure. Before you close, you need to withdraw or transfer any remaining balance—Chase will not close an account with money in it. If you have a negative balance (you owe Chase money), you must pay that first. The process itself takes minutes, but the account may take a few business days to fully close in their system.
The fastest route is usually a phone call during business hours, because a representative can confirm your balance, process the closure, and answer questions about what happens to any pending transactions. In-person closure at a branch works well if you prefer to handle it face-to-face or if you need to deposit a check or withdraw cash as part of closing. Online closure through the app or website is available for some account types but not all—if the option does not appear in your account settings, you will need to use phone or branch closure instead.
Key Takeaways
- You must have a zero balance before Chase will close your savings account; withdraw or transfer all money first.
- Phone closure at 1-800-935-9935 is usually the fastest method and works during standard business hours, seven days a week.
- If you have a negative balance, you must pay it before closure can be processed.
- After you request closure, the account typically closes within a few business days, though pending transactions may still post.
Preparing your account before you call or visit
Check your current balance and review recent transactions. Log into your Chase account online or through the mobile app, or call 1-800-935-9935 to confirm the exact balance. If money is in the account, decide whether to transfer it to another bank account (yours or someone else's) or withdraw it in cash or check at a branch.
If you have automatic deposits or payments linked to this savings account, change those to a different account before closing. Chase will not process transactions on a closed account, so direct deposits will fail and automatic payments may bounce. Update your employer, benefits provider, or any other source of deposits. For automatic payments, log into each service and point them to a different account.
Check whether you have any pending transactions. These can take several days to post, and a closed account does not stop them. If a transaction is still pending when you close, it may still go through and create a negative balance, which you would then owe Chase. If you see pending charges you do not recognize, contact Chase fraud services before closing.
Closing by phone
Call Chase customer service at 1-800-935-9935. Have your account number and a government-issued ID ready. Tell the representative you want to close your savings account. They will confirm your balance, verify that it is zero, and process the closure. If your balance is not zero, they will walk you through transferring or withdrawing the money before closing.
The representative will ask why you are closing and may offer incentives to keep the account open. You do not have to explain your reason or accept their offer. Once you confirm closure, the account is flagged for closure in their system. The representative will give you a confirmation number—write it down or ask them to email it to you. The account typically closes within three to five business days.
Closing in person at a Chase branch
Visit any Chase branch with a government-issued ID and your account number. Tell a teller or banker that you want to close your savings account. They will pull up your account, confirm the balance, and process the closure on the spot. If your balance is not zero, they can help you withdraw cash or transfer the money to another account before closing.
In-person closure is useful if you need to withdraw a large amount of cash, deposit a check to cover a negative balance, or prefer to handle it face-to-face. Bring your ID even if you are a regular customer—Chase requires it for account closures. You will receive a receipt with a confirmation number. The account closes when ready in the branch system but may take a few business days to fully close in Chase's central system.
Closing through the Chase app or website
Not all Chase savings accounts can be closed online. Log into your Chase account on the website or mobile app and look for account settings or account management. If a "Close Account" option appears, you can follow the prompts to close it. If the option does not appear, your account type does not support online closure, and you will need to call or visit a branch instead.
Online closure is when ready—the account closes as soon as you confirm. You will receive a confirmation number on screen. However, online closure is only available if your balance is already zero and you have no pending transactions. If either of those conditions is not met, the system will not let you proceed, and you will need to use phone or branch closure instead.
What happens after you close your account
Your account number becomes inactive and cannot receive deposits. If a direct deposit or automatic payment tries to post after closure, it will fail. The money will be returned to the sender or the payment will bounce, depending on the type of transaction. This is why it is critical to update your direct deposit and automatic payment information before closing.
Pending transactions may still post to the account for a few days after closure. If a transaction posts after the account is closed, Chase may charge you an overdraft fee or create a negative balance. If this happens, contact Chase when ready to dispute the fee or explain the situation. In some cases, they will waive the fee if the transaction posted after you requested closure.
Chase will send you a final statement showing the account closure. Keep this for your records. If you need to dispute a transaction or have questions about the account later, you will need proof that you closed it on a specific date.
If you have a negative balance or owe Chase money
A negative balance means you owe Chase money—either from overdraft fees, returned transactions, or other charges. Chase will not close your account until this balance is paid. You can pay it by transferring money from another account, depositing cash or a check at a branch, or authorizing Chase to deduct it from another Chase account you own.
Call 1-800-935-9935 to confirm the exact amount owed and the best way to pay. If the negative balance is small, you can often pay it when ready over the phone using a debit card or bank account. If it is larger, you may need to visit a branch or set up a transfer. Once the balance is paid, the account can be closed.
Frequently Asked Questions
Can I close my Chase savings account if I have a linked checking account?
Yes. Closing a savings account does not affect a linked checking account. However, if you have automatic transfers set up between them, those will stop working once the savings account closes. Update any automatic transfers before you close.
Will closing my savings account hurt my credit score?
No. Closing a savings account does not appear on your credit report and does not affect your credit score. Only credit accounts like credit cards, loans, and lines of credit impact your score.
What if I close my account and then need to access it again?
Once closed, the account cannot be reopened. If you need a savings account with Chase again, you will have to open a new one. This is treated as a new account with a new account number.
How long does it take for my account to fully close?
The account is flagged for closure when ready when you request it, but it typically takes three to five business days to fully close in Chase's system. During this time, do not attempt to make deposits or withdrawals.
What if a transaction posts after I close my account?
Contact Chase when ready at 1-800-935-9935. If a transaction posts after closure and creates a negative balance, ask them to review it. They may waive any resulting overdraft fees if the transaction should not have posted to a closed account.