You can close a Chase savings account online, by phone, or in person at a branch
Chase lets you close a savings account through three routes: their mobile app or website, a phone call to customer service, or walking into a branch. The fastest is usually online if your account has no outstanding holds or pending transactions. If you have a balance, you'll need to decide whether to transfer it to another account or have Chase send you a check. The account closes within one to three business days after you initiate the request, though any pending deposits or withdrawals may take longer to clear.
Before you start, know that Chase will not let you close an account with a negative balance—you have to bring it to zero or positive first. If you're closing because of fees or service issues, you may want to call and ask about fee waivers before you go through with it. Some people find that a conversation with a representative solves the problem faster than closing.
Key Takeaways
- You can close your account online through the Chase app or website, by calling 1-800-935-9935, or by visiting a Chase branch in person.
- Your account balance must be zero or positive before closure—you cannot close an account that is overdrawn.
- If you have a positive balance, you can transfer it to another Chase account or another bank, or request a check by mail.
- The account typically closes within one to three business days, but pending transactions may take longer to settle.
- If you're closing because of fees, call customer service first—some fees can be reversed without closing the account.
Closing your account online through the Chase app or website
Log into your Chase account on the mobile app or at chase.com. Go to the account settings or account details section for the savings account you want to close. Look for an option labeled "Close Account" or "Account Services"—the exact wording varies depending on whether you're on mobile or desktop. Chase will ask you to confirm the account you're closing and show you the current balance.
If your balance is positive, you'll be asked where you want the money to go. You can transfer it to another Chase account (checking, savings, or money market) when ready, or you can request a check mailed to your address on file. If you choose the check option, it typically arrives within five to seven business days. After you confirm, the account closes when ready in the system, though it may take one to three business days for the closure to fully process on your statement.
Closing your account by phone
Call Chase customer service at 1-800-935-9935. Have your account number and the last four digits of your Social Security number ready. Tell the representative you want to close your savings account. They will verify your identity, confirm your current balance, and ask where you want any remaining money sent.
The representative can transfer your balance to another Chase account when ready or arrange for a check to be mailed. Some people find it useful to ask about any pending transactions or holds before closing—the representative can tell you if anything is still processing. Once you confirm, the account closes, and you'll receive a confirmation number. Write it down or take a screenshot for your records.
Closing your account in person at a Chase branch
Visit any Chase branch with a valid photo ID and your account number or the card linked to the account. Tell a teller you want to close your savings account. They will pull up your account, show you the balance, and ask how you want to handle any remaining money. You can transfer it to another account on the spot, or the teller can issue you a check right there.
Closing in person is useful if you have questions about your account history or if you want to discuss why you're closing before you go through with it. Some branches are busier than others, so you may want to go early in the day or on a weekday to avoid a wait. The account closes when ready, and you'll receive a receipt showing the closure date and what happened to your balance.
What happens to your money and what you need to do before closing
If your savings account has a positive balance, you must move that money somewhere before or during the closure process. Chase will not close an account with money in it without telling you where it goes. Your options are to transfer it to another Chase account (which happens when ready), transfer it to an external bank account (which takes one to three business days), or receive a check by mail (which takes five to seven business days).
Before you close, check whether you have any pending direct deposits, automatic bill payments, or scheduled transfers linked to this account. If you do, those will fail once the account closes. Move any recurring payments to a different account first. Also check your statements for the past month or two to make sure there are no outstanding holds or pending transactions that haven't cleared yet. If there are, wait for them to settle before closing.
Why Chase might not let you close your account right away
Chase will not close an account that is overdrawn or has a negative balance. If you owe money, you have to bring the balance to zero first by depositing funds. They also will not close an account if there are pending transactions, fraud investigations, or active holds on the account. If you try to close and get a message saying you cannot, call customer service to find out what is blocking the closure.
Some accounts have restrictions based on how long they have been open or whether they are linked to other products. For example, if your savings account is part of a package deal with a checking account or a credit card, closing one may affect the other. Ask the representative whether closing this account will change any benefits or fees on your other Chase accounts before you proceed.
What to do if you want to keep the account but stop paying fees
If you're closing because of monthly maintenance fees or other charges, call customer service first. Chase sometimes waives fees for customers who ask, especially if you have had the account for a long time or if you maintain a minimum balance. A representative can review your account and may be able to remove recent fees without you having to close.
You can also ask about switching to a different Chase savings product that has lower or no fees. Chase offers several savings account types with different fee structures, and moving your money to a different product might solve the problem. This takes less time than closing and reopening, and you keep your account history with Chase.
Frequently Asked Questions
Can I reopen a Chase savings account after I close it?
Yes, you can open a new Chase savings account at any time. However, if you closed the account because of a negative balance or fraud, Chase may flag your profile and require extra verification. If you closed it in good standing, opening a new one is straightforward and takes a few minutes online or in a branch.
What if I close my account and then realize I made a mistake?
If you closed the account very recently and have not yet received a check or completed a transfer, call Chase when ready. They may be able to reverse the closure if it has not fully processed yet. Once the account is fully closed and your money has been transferred or mailed, you cannot undo it—you would have to open a new account.
Do I need to close my account if I'm just not using it?
Not necessarily. If the account has no monthly fees and you have a zero balance, you can straightforward leave it open and inactive. However, if there is a monthly maintenance fee, closing it will stop those charges. Check your account terms to see whether inactivity triggers any fees.
How long does it take for the account to completely disappear from my profile?
The account closes within one to three business days, but it may remain visible in your account history for several months or longer. This is normal—Chase keeps closed accounts on your record for record-keeping purposes. You will not be able to use the account or access it, but you can see that it existed.
Will closing my savings account affect my credit score?
No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit products like credit cards, loans, and lines of credit appear on your credit report. Closing a savings account has no impact on your creditworthiness.