You can change your Chase address online, by phone, or in person at a branch

Chase lets you update your mailing address through three routes: your online account, a phone call to customer service, or walking into a branch. The online method is fastest — it takes minutes and updates when ready for most account types. Phone and branch visits work the same day but require you to verify your identity first. Your new address will show up on statements, tax documents, and account confirmations within one to two business days.

The address you change depends on what you're updating. Your mailing address is where Chase sends statements and notices. Your billing address is what's tied to your debit or credit card for fraud detection. You can change one without changing the other, though most people update both at once. If you have multiple accounts — checking, savings, credit cards — you'll need to confirm whether the change applies to all of them or just the one you're updating.

Key Takeaways

  • Online changes through Chase.com or the mobile app take effect when ready and are the fastest method.
  • Phone updates require identity verification and process the same business day; call the number on the back of your card or 1-800-935-9935.
  • Branch visits let you change your address in person with a teller and require a government-issued ID.
  • Mailing address and billing address are separate — you can update one without touching the other.
  • Your new address appears on statements and tax documents within one to two business days.

Changing your address online through Chase.com

Log into your Chase account at Chase.com or open the Chase mobile app. On the web, look for your profile or account settings — usually a gear icon or your name in the top right corner. Select "Profile" or "Account Settings," then find "Address" or "Contact Information." You'll see your current mailing address listed. Click "Edit" or "Change Address" next to it.

Type in your new street address, city, state, and ZIP code. Chase will ask you to confirm the address is correct — read it back carefully because the system won't let you change it again for 24 hours if you make a typo. Click "Save" or "Confirm." The change takes effect when ready in your online account. If you also want to update your billing address for a debit or credit card, go to the card's settings and repeat the process there.

The mobile app follows the same steps: tap the menu icon (three horizontal lines), select "Profile" or "Settings," find "Address," and enter your new one. Mobile changes process just as fast as the website.

Changing your address by phone

Call the number on the back of your debit or credit card, or call Chase customer service at 1-800-935-9935. Have your account number and a government-issued ID ready — the representative will ask you to verify your identity before making any changes. This usually means confirming your Social Security number, date of birth, or recent transaction amounts.

Tell the representative you want to update your mailing address. Spell out your new street address, city, state, and ZIP code clearly. Ask them to read it back to you before they save it. The change processes the same business day and shows up on your next statement. If you're calling about a credit card, confirm whether the change applies to the card's billing address, your mailing address, or both.

Phone lines are usually open Monday through Friday, 8 a.m. to 9 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time. Wait times are shorter on weekday mornings.

Changing your address at a Chase branch

Walk into any Chase branch with a government-issued ID — a driver's license, passport, or state ID card. Tell the teller you want to update your address on file. They'll pull up your account, show you the current address, and ask for your new one. Bring a piece of mail with your new address on it if you have one — the teller may ask to see it, though it's not always required.

The teller will update your account in their system and give you a receipt showing the change. It takes effect the same day. If you have multiple accounts at Chase, ask the teller to update all of them at once so you don't have to make separate trips.

What happens to your old address after you change it

Chase keeps a record of your previous address in your account history for fraud prevention and account recovery purposes. You cannot delete it. If you're concerned about mail going to an old address, contact your landlord or the new resident and ask them to mark mail "return to sender." You can also file a mail forwarding request with the U.S. Postal Service, which will redirect mail from your old address to your new one for up to 12 months.

Tax documents like 1099 forms and 1098 statements will be sent to your new address once the change processes. If you've already received a tax document at your old address for the current year, you may receive a corrected copy at your new address. Check your Chase account online to confirm the address change went through before the tax year ends.

Updating your address for credit cards versus checking accounts

Chase treats credit cards and bank accounts as separate products, so changing your address on one does not automatically change it on the other. If you have a Chase checking account and a Chase credit card, you'll need to update both separately — either through the same online login or by calling the specific product line.

When you change your credit card's billing address, Chase uses that address for fraud detection on purchases. If your billing address doesn't match the address on file with your card issuer, some merchants may decline your transaction or ask for extra verification. Your mailing address is where Chase sends your monthly statement. You can have statements mailed to one address and your billing address set to another if you need to — for example, if you're moving but want statements sent to a business address temporarily.

Timing and what to expect after you change your address

Online changes appear in your account when ready but may take one to two business days to show up on printed statements and official documents. Phone and branch changes process the same business day. If you change your address on a Friday evening, expect it to fully process by Monday.

Your next statement will show your new address. If you've requested paper statements, they'll be mailed to the new address starting with the next billing cycle. If you use paperless statements, the address change won't affect your digital statements — those are tied to your email. Tax documents and account confirmations sent by mail will use your new address going forward.

If you don't see the change reflected after two business days, log back into your account to confirm it saved. If it didn't, try updating it again or call customer service to verify the change went through.

Frequently Asked Questions

Can I change my address if I'm not the primary account holder?

No. Only the primary account holder can change the address on file. If you're an authorized user or joint account holder, the primary account holder must make the change themselves, either online, by phone, or at a branch. If you're managing someone else's account with power of attorney, bring the power of attorney document to a branch.

What if I'm moving and don't have a new address yet?

You can use a temporary address — a friend's, family member's, or a mail forwarding service — until you have a permanent one. Chase doesn't require your address to be permanent. Once you have your new address, log back in and update it again. There's no limit to how many times you can change your address.

Do I need to update my address for online bill pay or Zelle transfers?

No. Your mailing address and billing address don't affect how bill pay or Zelle work. Those services use your account number and routing number, not your address. You can update your address without disrupting any automatic payments or transfers you have set up.

Will changing my address affect my credit score?

No. Changing your address with Chase does not appear on your credit report or affect your credit score. It's an internal account update only. Credit bureaus may update your address separately if creditors report it to them, but that's a different process.

What if I change my address and then realize I made a mistake?

If you made a typo, you can change it again after 24 hours have passed. If you changed it less than 24 hours ago, call customer service at 1-800-935-9935 and ask them to correct it — they can override the 24-hour hold in most cases. Have your correct address ready when you call.