The fastest way to change your address at Chase

You can change your address with Chase through their mobile app, their website, or by calling their customer service line. The app and website are usually fastest — the change takes effect within one business day. If you call, a representative can update it while you're on the phone, though you may need to verify some information first.

The address you update is your mailing address, which is where Chase sends statements, tax documents, and notices. If you have multiple accounts with Chase (checking, savings, credit card), changing your address in one place updates it across all of them.

You do not need to visit a branch in person unless you want to, though you can. Most people find the app or website simpler because there's no wait time.

Key Takeaways

  • Chase's mobile app and website let you change your mailing address yourself, and the change takes effect within one business day.
  • Calling Chase customer service at the number on the back of your card also works, and a representative can do it while you're on the phone.
  • Changing your address in one account updates it for all your Chase accounts automatically.
  • You will need your account number or the card number linked to your account to make the change online or by phone.
  • If you're moving and want to update your address before mail starts arriving at the old place, do it at least a few days before your move date.

Changing your address through the Chase mobile app

Open the Chase mobile app and sign in with your username and password. Tap the menu icon (three horizontal lines) in the bottom right corner, then select "Settings." Look for "Profile" or "Personal Information," then find the option for "Address" or "Mailing Address."

Enter your new address exactly as you want it to appear on mail — include the apartment or unit number if you have one. Chase will ask you to confirm the address before saving. Once you tap confirm, the change is recorded. You should see a confirmation message on screen, and Chase will also send you an email confirming the update.

The change usually takes effect within one business day. If you have pending mail already in transit to your old address, it may still arrive there — Chase cannot redirect mail that has already been sent.

Changing your address on Chase.com

Go to Chase.com and sign in with your username and password. Click on your name or profile icon in the top right corner, then select "Profile Settings" or "Account Settings" (the exact wording varies slightly depending on your account type).

Find the section labeled "Address" or "Contact Information." Click "Edit" or "Change," then type in your new address. Make sure the street address, city, state, and ZIP code are all correct — even a small typo can cause mail to be delayed or returned.

After you enter the new address, Chase will show you a summary to review. Check it carefully, then click "Save" or "Confirm." You will receive an email confirmation within a few minutes. The address change takes effect within one business day.

Changing your address by phone

Call the customer service number on the back of your Chase debit card or credit card. When you reach a representative, tell them you need to update your mailing address. They will ask you to verify your identity — usually by confirming your account number, the last four digits of your Social Security number, or your date of birth.

Once you're verified, read your new address to the representative slowly and clearly. Ask them to repeat it back to you to make sure they have it right. The representative will confirm the change on the call, and you will receive an email confirmation afterward.

Phone lines can have wait times, especially during business hours on weekdays. If you're in a hurry, the app or website is usually faster. However, calling is a good option if you're uncomfortable using digital tools or if you want to ask other questions about your account at the same time.

What happens to mail already sent to your old address

Chase cannot redirect mail that has already been sent before you change your address. If you're moving, change your address a few days before you leave so that future statements and documents go to the right place. For mail that arrives at your old address after you've moved, you have two options: ask the new resident to mark it "return to sender," or file a mail forwarding request with the U.S. Postal Service.

A USPS mail forwarding request costs a small fee and lasts for six months or one year depending on which option you choose. You can set it up online at USPS.com or at your local post office. This catches mail from all senders, not just Chase, so it's useful if you're moving and want to make sure nothing gets lost.

Changing your address for a joint account

If you have a joint account with another person, either account holder can change the mailing address. The change applies to both of you — you cannot have two different mailing addresses for the same account. If you and the other account holder disagree about where mail should go, you will need to contact Chase by phone to discuss options, though in most cases the account has only one address.

If you want mail to go to a different address than the one on your account (for example, to a business address or a trusted family member's address), you can ask Chase about setting up a secondary mailing address. Not all account types support this, so call customer service to ask what's possible for your specific account.

Changing your address for a business account

If you have a Chase business account, the process is similar but may require additional verification. You can try changing the address through the Chase business app or website using the same steps as above. However, some business accounts require a phone call or a visit to a branch, especially if the account is registered to a business rather than an individual.

Call the business customer service line (the number is usually on your business debit card or on your account statements) and ask whether you can change the address online or whether you need to do it by phone. If the account is registered to a business entity, Chase may ask for documentation showing your authority to make changes to the account.

Frequently Asked Questions

How long does it take for my address change to take effect?

Chase usually processes address changes within one business day. If you change your address on a Friday evening, it may not take effect until Monday. Once it's processed, all future mail from Chase will go to your new address.

Do I need to change my address at my bank branch in person?

No. You can change it through the app, website, or phone without visiting a branch. Visiting in person is an option if you prefer it, but it's not necessary.

Will changing my address affect my credit score or account status?

No. Changing your mailing address is a routine update and does not affect your credit score, account standing, or any of your account features. It only changes where Chase sends your mail.

What if I made a typo in my new address?

You can change it again using the same method. Go back into your profile settings, edit the address, and enter the correct information. There's no limit to how many times you can update it.

Can I use a PO box as my mailing address with Chase?

Yes, Chase accepts PO boxes as mailing addresses. Enter it exactly as you want it to appear — for example, "PO Box 123" — and make sure the city, state, and ZIP code match the post office that serves that box.