You can change your address in Chase through their website, mobile app, or by calling customer service

The fastest way is online: log into your Chase account, go to Profile Settings, select Personal Information, and update your address there. The change takes effect when ready for most purposes. If you use the Chase mobile app, the same option sits under the menu icon, then Settings, then Profile. You can also call Chase customer service at the number on the back of your debit or credit card and give them your new address over the phone — they will verify your identity first, then update it within minutes.

The address you change is your mailing address, which is where Chase sends statements, tax documents, and notices. If you have multiple accounts with Chase — a checking account, savings account, credit card — updating your address in one place updates it across all of them. The change does not affect your billing address for credit cards unless you specifically change that separately, which you can do in the same settings menu.

Key Takeaways

  • Online or app changes take effect when ready; phone changes take a few minutes after identity verification.
  • Updating your address in one Chase account updates it for all your Chase accounts at the same time.
  • Your mailing address and credit card billing address are separate fields — change both if you have moved.
  • Chase will send a confirmation email to your registered email address after you change your address online.

Changing your address online through Chase.com

Log into your Chase account at chase.com using your username and password. Once you are in your account dashboard, look for your name or initials in the top right corner and click it. A dropdown menu will appear with several options; select "Profile Settings" or "Settings" depending on your account type.

In the settings menu, find "Personal Information" or "Account Information." Click on the address field and enter your new street address, city, state, and ZIP code. Chase will ask you to confirm the change before it saves. Once you click confirm, the new address is active when ready. You will receive a confirmation email at the address on file within a few minutes.

If you have a credit card with Chase, you may see a separate "Billing Address" field in the same menu. Update this if your billing address is different from your mailing address, or if you want statements and bills sent to a different location than your physical address.

Changing your address in the Chase mobile app

Open the Chase mobile app and tap the menu icon (three horizontal lines) in the bottom right corner on most phones. Scroll down and select "Settings." Look for "Profile" or "Personal Information" — the exact wording varies by phone type and app version.

Tap on your address field and enter your new information. The app will ask you to confirm before saving. Once confirmed, the change is live. You will see a confirmation message on screen, and Chase will send an email confirmation as well. The mobile app uses the same backend system as the website, so the change appears everywhere at once.

Changing your address by phone

Call the customer service number on the back of your Chase debit card, credit card, or bank statement. Tell the representative you need to update your address. They will ask you to verify your identity by providing your Social Security number, date of birth, or answers to security questions you set up when you opened your account.

Once verified, give them your new complete address. They will read it back to you to confirm it is correct. The change takes effect within a few minutes. Ask them to send a confirmation to your email address on file so you have a record of the change.

Phone updates are useful if you do not have online access, if you are not comfortable using the website or app, or if you need to change your address outside of normal business hours — Chase customer service is available 24/7 for most account types.

What happens to your old address after you change it

Chase keeps a record of your previous addresses in your account history, but they stop sending mail to the old address when ready. If you have set up automatic bill pay or recurring payments, those continue to the new address. Any statements, tax forms, or notices that Chase sends after the change date go to your new address.

If you are expecting a document that was mailed before you changed your address, it may still arrive at your old address. Contact your mail carrier or the person living there to see if they can forward it to you, or call Chase to request they resend it to your new address.

Changing your address for a joint account

If you have a joint account with another person, either account holder can change the address online or by phone. The change applies to both of you — you cannot have different mailing addresses for a single joint account. If you and the other account holder disagree about the address, you will need to contact Chase to discuss options, which may include closing the joint account and opening separate accounts.

If you have a power of attorney or are an authorized user on someone else's account, you typically cannot change the address yourself. The primary account holder must make the change, or you must call Chase and have the primary account holder verify your authority.

Updating your address for tax documents and statements

The address you set in your profile is where Chase sends all mail, including 1099 forms for interest earned, 1098 forms for mortgage interest, and monthly or quarterly statements. If you change your address partway through the year, Chase will send any remaining tax documents for that year to your new address.

If you have already received a tax document at your old address and moved, you can request a corrected form by calling Chase or logging into your account and looking for a "Tax Documents" or "1099" section. Some documents can be resent electronically to your email address instead of by mail.

Frequently Asked Questions

How long does it take for my address change to show up everywhere?

Online and app changes are when ready. Phone changes take a few minutes after the representative confirms your identity. All Chase systems — checking, savings, credit cards, loans — update at the same time. You should see the new address in your profile within minutes.

Do I need to change my address with Chase if I only use their credit card?

Yes, if you want statements and bills sent to your new address. The process is the same whether you have a checking account, savings account, or only a credit card. Log in online, go to settings, and update your address.

What if I change my address but forget to update it with my employer or other places that send me money?

Changing your address with Chase does not affect direct deposits or transfers from other banks. You will need to update your address separately with your employer, Social Security, the IRS, or any other organization that sends you money or documents. Chase only controls where they send their own mail.

Can I have mail sent to a different address than my account address?

Not through Chase's standard settings. Your mailing address is where all Chase mail goes. If you need mail sent elsewhere temporarily — for example, to a family member's house — call customer service and explain the situation. They may be able to hold mail or send it to an alternate address for a limited time.

What if I change my address online but it does not save?

Clear your browser cache and cookies, then try again. If you are using the app, try logging out completely and logging back in. If the problem continues, call Chase customer service — they can update your address over the phone and troubleshoot any technical issues with your account.