You can change your address on Chase through their website, mobile app, or by calling customer service
The fastest way is online: log into your Chase account, go to Profile Settings, select Personal Information, and update your address. The change takes effect when ready for digital statements and account access. If you use Chase branches in person, the new address shows up in their system right away, though printed materials may take a few days to reflect the change.
If you do not have online access or prefer to speak with someone, call Chase customer service at the number on the back of your debit or credit card. They can update your address over the phone in about five minutes. You will need to verify your identity with your Social Security number or account number.
The mobile app works the same way as the website. Open the app, tap the menu icon, find Profile or Settings, then Personal Information, and update your address there.
Key Takeaways
- Online updates through Chase.com or the mobile app take effect when ready and are the fastest method.
- Phone updates through customer service require identity verification but work if you do not have online access.
- Your new address appears in Chase's system right away, but mailed statements and cards may take five to seven business days to reflect the change.
- If you have multiple Chase accounts, you may need to update the address on each one separately depending on how they are linked.
- Updating your address does not automatically change it for other services tied to your Chase account, such as bill pay or linked external accounts.
Updating your address online through Chase.com
Log into your Chase account at Chase.com using your username and password. Once you are in, look for your name or profile icon in the top right corner of the page and click it. Select "Profile Settings" or "My Profile" from the dropdown menu.
Find the section labeled "Personal Information" or "Contact Information." Click the edit button next to your address. Delete the old address and type in your new one, including street, city, state, and ZIP code. Chase will ask you to confirm the address format is correct before you save.
Click "Save" or "Confirm." The system will show you a confirmation message. Your address is now updated in Chase's system. If you have paperless statements turned on, your next statement will show the new address. If you receive printed statements, they will start arriving at your new address within five to seven business days.
Changing your address through the Chase mobile app
Open the Chase mobile app and log in. Tap the menu icon (three horizontal lines) at the bottom right of the screen on most phones. Scroll down and look for "Profile," "Settings," or "Account Settings."
Select "Personal Information" or "Contact Information." Tap the edit icon next to your current address. Enter your new address in full, including the ZIP code. The app will verify the format matches what the postal service recognizes.
Tap "Save" or "Done." You will see a confirmation that your address has been updated. The change is when ready in Chase's system, though mailed materials take several days to catch up.
Updating your address by phone with Chase customer service
Call the customer service number on the back of your Chase debit card, credit card, or bank statement. Tell the representative you need to update your address on file. They will ask you to verify your identity by providing your Social Security number, date of birth, or account number.
Once verified, give them your new address slowly and clearly, spelling out the street name if needed. The representative will read it back to you to confirm it is correct. They will then update it in the system and give you a confirmation number.
Ask the representative how long it will take for the address to appear on mailed statements and cards. Most changes take effect when ready for digital access but five to seven business days for printed materials. If you have an address-sensitive service like bill pay set up, ask whether you need to update that separately.
What happens to your address on cards and statements
When you change your address online or by phone, Chase updates it in their system right away. However, physical items in the mail take longer. Any new debit or credit cards ordered after the change will be printed with your new address. Existing cards still show the old address, but they work normally — the address on the card does not affect whether you can use it.
Printed statements will start arriving at your new address within five to seven business days of the change. If you have paperless statements turned on, your next statement will show the new address when ready. Bank notices, tax documents (like 1099 forms), and promotional mail will also begin arriving at the new address within a week or two.
If you are moving and want to make sure nothing gets lost, consider switching to paperless statements before you move. You can turn this on in your Profile Settings under "Statements & Documents" or "Delivery Preferences."
Updating address on multiple Chase accounts
If you have more than one Chase account — for example, a checking account and a credit card — you may need to update the address on each one separately. This depends on whether the accounts are linked under one login or managed as separate accounts.
If you log into Chase and see all your accounts on one dashboard, updating your address in Profile Settings usually updates it across all linked accounts at once. However, if you have separate logins for different accounts (such as a business account separate from personal), you will need to log into each one and update the address individually.
After you update, log out and log back in, or switch between accounts to verify the address changed on all of them. If one account still shows the old address, call customer service and ask them to update that specific account.
Address changes for bill pay and external transfers
Updating your address in your Chase profile does not automatically change the address on services connected to your account. If you use Chase bill pay to send payments to creditors or other recipients, those payee addresses are stored separately and do not change when you update your profile address.
If you have linked external bank accounts for transfers, those accounts keep their original address information. You do not need to update them unless the external bank requires it — Chase uses account numbers and routing numbers, not addresses, to process transfers.
If you have set up automatic payments or recurring transfers, they will continue to work normally with your new address on file. However, if a creditor or service provider sends you mail about those payments, it will now go to your new address.
Frequently Asked Questions
How long does it take for my new address to show up on Chase statements?
Your address updates when ready in Chase's system for online access and digital statements. Printed statements and newly ordered cards take five to seven business days. Tax documents and other mailed notices follow the same timeline.
Do I need to update my address if I only use Chase online and never get paper statements?
Yes. Even if you have paperless statements, Chase uses your address for account verification, fraud prevention, and regulatory purposes. Update it whenever you move, regardless of how you receive statements.
What if I change my address but my old address is still showing on my card?
The address printed on your physical card does not affect how the card works. You can use it normally. When you order a replacement card or a new card, it will be printed with your updated address. You do not need to do anything else.
Can I update my address at a Chase branch in person?
Yes. Visit any Chase branch with a valid ID and ask a representative to update your address. They can do it in a few minutes. This works the same way as calling customer service, and the change takes effect when ready.
What if I moved but do not know my new address yet?
You can wait to update your address until you have a permanent one. In the meantime, if you need Chase to send something, ask them to hold mail or use your temporary address. Once you have a permanent address, update it through your online account or by calling customer service.