You can change your Chase address online, by phone, or in person at a branch
The fastest way is to log into your Chase account online or through the mobile app and update it yourself — this takes about five minutes and the change usually shows up right away. If you prefer to talk to someone, you can call Chase customer service or walk into any Chase branch with a photo ID and ask them to do it for you. All three methods work; the choice depends on what feels easiest for you.
Changing your address matters because Chase uses it to send statements, tax documents, and notices about your account. If you move and don't update it, important mail could go to your old place, and Chase might flag unusual activity if transactions suddenly start coming from a different state. The sooner you change it after moving, the better.
Key Takeaways
- Log into Chase.com or the Chase mobile app, go to Settings or Profile, and update your address in a few minutes without calling anyone.
- If you call Chase at the number on the back of your debit or credit card, a representative can change your address while you wait.
- You can also visit any Chase branch in person with a photo ID and ask a teller to update your address on the spot.
- The address change usually takes effect when ready online, though mailed statements may take a few days to reflect the new address.
Changing your address online through Chase.com
Start by going to Chase.com and signing in with your username and password. Once you're logged in, look for a Settings or Profile option — the exact location varies slightly depending on whether you're on a computer or phone, but it's usually in the top right corner or in a menu marked with three horizontal lines.
Click into your profile and find the section labeled "Contact Information" or "Address." Delete your old address and type in your new one, including the street, city, state, and ZIP code. Double-check that everything is spelled correctly, especially your ZIP code, because mail carriers use that to route documents. When you're done, click Save or Confirm, and the change takes effect when ready in your online account.
If you use the Chase mobile app instead, the steps are the same: tap the menu icon, find Settings or Profile, select Contact Information, and update your address. The app will ask you to confirm the change before it saves.
Changing your address by phone
Find the phone number on the back of your Chase debit card, credit card, or any Chase statement. Call that number and tell the representative you want to update your mailing address. They will ask for your account number and may ask you to verify some information — usually your Social Security number or the last four digits of your card — to confirm you're the account holder.
Once they've confirmed your identity, give them your new address slowly and clearly, spelling out the street name if it's unusual. Ask them to read it back to you to make sure they got it right. The change takes effect when ready, and they can also tell you whether any statements or documents are already in the mail to your old address.
Changing your address in person at a Chase branch
Walk into any Chase branch during business hours with a photo ID — a driver's license, passport, or state ID card all work. Tell the teller or banker that you need to update your address on your account. They will ask which accounts you want the address changed on (checking, savings, credit card, or all of them) and will pull up your information on their computer.
You don't need to bring anything except your ID, because the teller can see your account details on their screen. They will update the address right there and print out a confirmation for you. This is a good option if you're already at a branch for another reason, or if you prefer to handle it face-to-face.
What happens after you change your address
The change takes effect in your online account and at Chase branches when ready. However, if Chase has already printed and mailed your next statement to your old address, it will arrive there — you can't stop mail that's already in transit. Starting with the statement after that, everything will go to your new address.
If you're worried about missing important mail, you can set up paperless statements through your Chase account. Go to Settings, find Statements and Documents, and choose to receive them electronically instead. This way, you'll get an email notification when a new statement is ready, and you can view it online without waiting for the mail.
Chase may also send you a confirmation letter to your new address within a few days, just to verify that the change went through. Keep this letter in case you ever need to prove your address to Chase or another bank.
If you have multiple Chase accounts
If you have a checking account, savings account, and credit card with Chase, you only need to change your address once — it updates across all of them automatically. The address is tied to you as a customer, not to individual accounts, so one change covers everything.
The exception is if you have accounts at different Chase entities (for example, Chase Bank and Chase Credit Card Services used to be separate). In that case, you may need to update your address in both places. When you change your address online, the system will tell you if any other accounts need updating.
What to do if you can't access your online account
If you've forgotten your Chase password or can't log in for another reason, you can still change your address by phone or in person. Calling is usually faster than going to a branch, and you don't need to reset your password first — the representative can verify your identity through other questions instead.
If you're locked out of your account because of too many failed login attempts, Chase will usually unlock it after 24 hours. In the meantime, call the number on the back of your card and ask them to update your address while you wait for your account access to return.
Frequently Asked Questions
How long does it take for my address change to show up on statements?
The change takes effect when ready in your online account and at branches. Printed statements that are already in the mail will go to your old address, but the next statement after that will use your new address. If you switch to paperless statements, you'll see the new address right away in your online account.
Do I need to change my address on my debit card?
No. Your debit card doesn't have your address printed on it, so there's nothing to change there. Changing your address in your Chase account is all you need to do. If you order a replacement card for any reason, it will be mailed to your new address automatically.
What if I'm changing my address temporarily, like for a few months?
Chase doesn't have a way to set a temporary address change. If you're moving for a short time, you can change your address to the temporary one now and change it back later. Alternatively, you can set up mail forwarding with the post office, which will redirect your Chase mail to wherever you are.
Can I change my address if someone else is on the account with me?
Yes. Either account holder can change the mailing address online, by phone, or in person. The address change applies to both of you, so you may want to let the other person know before you do it. If you disagree about the address, you'll need to contact Chase to discuss options.
What if I moved but haven't received my new debit card yet?
Change your address in your Chase account first, then order a replacement card through your online account or by calling Chase. The new card will be mailed to your updated address. If your old card arrives at your previous address, the new owner or your mail forwarding should get it to you, or you can contact Chase to have it reissued.