You can change your Chase address online, by phone, or in person at a branch

Chase lets you update your mailing address through three routes: your online account, a phone call to customer service, or walking into a branch. The online method is fastest — it takes about five minutes and the change usually takes effect within one business day. Phone and branch visits work too, but they require you to verify your identity first, which adds time.

The address you change depends on what you're updating. Your mailing address is where Chase sends statements and notices. Your billing address is what's tied to your debit or credit card and is used for fraud checks when you make purchases. You can change one without changing the other, though most people update both at the same time.

Key Takeaways

  • The fastest way to change your address is through Chase's online banking portal or mobile app, where the change takes effect within one business day.
  • You can change your mailing address and billing address separately, so you don't have to update both if only one has changed.
  • If you call Chase customer service, have your account number and a form of ID ready to verify your identity before they'll make the change.
  • Changes made online or by phone explore to all your Chase accounts under that login, not just one account.
  • If you're moving and want to avoid mail delays, change your address at least a week before you move.

Changing your address online or in the Chase mobile app

Log into your Chase account at chase.com or open the Chase mobile app. Go to the settings or profile section — on the website, this is usually in the top right corner under your name. Look for "Profile" or "Account Settings," then select "Address" or "Personal Information."

You'll see your current mailing address and billing address listed separately. Edit whichever one has changed, enter the new address, and confirm. Chase will ask you to review the change before it's final. Once you submit, you'll see a confirmation message on screen. The change takes effect within one business day, though it's often faster.

If you have multiple Chase accounts (checking, savings, credit card), changing your address in one place updates all of them at once. You don't need to go through the process separately for each account.

Changing your address by phone

Call Chase customer service at the number on the back of your debit card or credit card. Have your account number and a government-issued ID ready. The representative will verify your identity by asking security questions or requesting information from your account.

Once verified, tell them you want to update your mailing address, billing address, or both. Give them the new address slowly and clearly, and ask them to read it back to you to confirm there are no typos. The representative will note the change in your account and tell you when it takes effect — usually within one to two business days.

Changing your address in person at a Chase branch

Bring a government-issued ID and your debit card or account number to any Chase branch. Tell the banker you need to update your address. They'll pull up your account, verify your identity, and make the change while you're there. You can update your mailing address, billing address, or both in one visit.

The change is recorded when ready in the branch system, but it may take one business day to appear across all of Chase's systems. If you need the change to take effect urgently — for example, you're moving tomorrow — ask the banker to note that in your account so customer service is aware.

What happens to mail and statements after you change your address

Once your mailing address change takes effect, Chase will send all future statements, notices, and account documents to the new address. If you're moving and want to avoid missing mail, change your address at least a week before you move. Chase also recommends updating your address with the U.S. Postal Service through their mail forwarding service so any pieces that slip through still reach you.

If you have paperless statements turned on, changing your address won't affect those — they go to your email instead. But if you receive paper statements, the new address takes effect on your next statement cycle.

Changing your billing address for a credit card

Your credit card's billing address is separate from your mailing address and is used by merchants to verify your card during online purchases. If you've moved, you may need to update this address to avoid failed transactions or fraud holds.

You can change your credit card billing address the same way you change your mailing address — online, by phone, or in person. If you change it online, go to your credit card account, find the card details or settings section, and look for "Billing Address." The change takes effect when ready for online purchases, though it may take a day or two to sync with all merchants.

What to do if your address change doesn't go through

If you changed your address online but it's been more than two business days and you're still not seeing the update, log back into your account and check whether the change was actually saved. Sometimes the page refreshes before the submission completes. If it shows the old address, try the change again.

If the change still doesn't stick, call Chase customer service or visit a branch. There may be a flag on your account that's preventing the change — for example, if there's a dispute or fraud investigation open. A representative can see what's blocking the update and fix it.

Frequently Asked Questions

Does changing my address with Chase affect my credit score?

No. Changing your address is a routine update that doesn't appear on your credit report or affect your score. Credit bureaus only care about payment history, debt levels, and account age.

Can I have two different addresses on my Chase account?

You can have a mailing address and a billing address, and they can be different. But you cannot have two mailing addresses or two billing addresses on the same account. If you need mail sent to two places, you'll need to contact Chase to discuss options.

How long does it take for my new address to show up on my debit card?

Your debit card itself won't change — the card is already printed with whatever address was on it when it was issued. Your account address changes, but the physical card stays the same. If you want a new card printed with your new address, you can request one through your online account or by calling Chase.

What if I'm moving internationally?

Chase can update your address to a foreign address, but you'll need to call customer service or visit a branch to do it. Online changes may not accept non-U.S. addresses. Have your new address written out clearly, including the country, and be ready to verify your identity.

Do I need to change my address if I'm moving temporarily?

If you're moving for a short time and plan to return to your original address, you can wait to change it. But if you're moving for more than a few months, it's safer to update it so you don't miss important account notices or statements.