You can change your Chase address online, by phone, or in person at a branch

The fastest way is through your Chase online account or mobile app — it takes about five minutes and you see the change reflected when ready. If you prefer to talk to someone, you can call Chase customer service or walk into any Chase branch with a photo ID and proof of your new address. All three methods work equally well; the choice is yours based on what feels easiest.

Chase needs your new address for mail delivery, fraud prevention, and to keep your account records current. If you move and don't update it, statements and important notices will go to your old place, and Chase may flag unusual activity if your address suddenly changes without warning.

Key Takeaways

  • Online or mobile app changes take five minutes and show up right away, while phone and branch changes may take one to two business days to process.
  • You will need proof of your new address if you go to a branch or call — a utility bill, lease, or government mail dated within the last 60 days works.
  • Changing your address on one Chase account updates it across all your Chase accounts with that same Social Security number.
  • If you are moving out of the country, call Chase directly because the online option may not accept international addresses.

Changing your address through the Chase app or website

Log into your Chase account on chase.com or open the Chase mobile app. Look for "Settings" or "Profile" — the exact location depends on which version you are using, but it is usually in the menu at the bottom or top right of the screen. Tap or click on "Personal Information" or "Account Settings."

Find the section labeled "Address" and select "Edit" or "Change." Type in your new street address, city, state, and ZIP code. Double-check that everything is spelled correctly — Chase will not send you a confirmation letter, so if the address is wrong, you will not catch it until mail starts arriving at the wrong place. Hit "Save" or "Confirm," and you are done. The change usually takes effect within minutes.

Changing your address by phone

Call Chase customer service at the number on the back of your debit or credit card. Have your account number and a photo ID ready. Tell the representative you want to update your address on file.

They will ask you to verify your identity by answering security questions or providing your Social Security number. Once verified, give them your new address slowly and clearly, and ask them to read it back to you to confirm there are no typos. The change will process within one to two business days. You will not receive a confirmation call, so check your account online after a couple of days to make sure it went through.

Changing your address in person at a Chase branch

Bring a photo ID (driver's license, passport, or state ID) and one piece of mail or a document showing your new address. A utility bill, lease agreement, mortgage statement, or government mail dated within the last 60 days all work. Walk up to any Chase teller and say you want to update your address.

The teller will update it in the system while you wait. Ask for a receipt or confirmation that shows your new address — this is optional but useful to have. The change takes effect when ready in the branch system, though it may take one to two business days to show up online.

What happens when you change your address

If you have multiple Chase accounts — a checking account, savings account, and credit card, for example — changing the address on one updates it across all of them. You do not have to call or visit three times. The change applies to any account linked to the same Social Security number.

Your new address will be used for all future mail from Chase, including statements, tax documents, and notices. If you have paperless statements turned on, the address change does not affect that — your statements will still arrive by email. If you receive paper statements, they will start going to your new address within one to two billing cycles.

If you are moving internationally

Chase does not always accept international addresses through the online system. If you are moving outside the United States, call Chase customer service and tell them your situation. They can update your address manually and may ask additional questions about your new location for compliance reasons.

If you are moving temporarily and plan to return, you can ask Chase to note that in your account. If you are closing your account before you leave, you can do that online or at a branch, and Chase will mail any final statements to your current address before you go.

Frequently Asked Questions

How long does it take for my address change to show up?

Online and app changes show up within minutes. Phone and branch changes take one to two business days. If you do not see it after two days, call Chase to confirm it went through.

Do I need to change my address if I only have a credit card with Chase?

Yes. Credit card statements, fraud alerts, and important notices will all go to the address on file. If you move and do not update it, you may miss a notice about suspicious activity on your account.

What if I made a typo when I changed my address online?

Call Chase customer service or go to a branch and correct it. There is no limit to how many times you can change your address, so fix it as soon as you notice the mistake.

Can I change my address if my account is frozen or closed?

If your account is active, you can change the address anytime. If your account is closed, you generally cannot change it, but you can call Chase to ask — they may update it for final mailings.

Will changing my address affect my credit score?

No. Your address is not part of your credit score. Changing it does not trigger a hard inquiry or show up on your credit report.