Change your password through the Chase mobile app or website in about five minutes
You can change your Chase password from your phone or computer at any time. The process is the same whether you use the mobile app or the website. You will need your current password to set a new one, and Chase will ask you to confirm the new password twice before it takes effect.
The new password becomes active when ready. If you are signed in on other devices, you will be signed out automatically, and you will need to sign in again with your new password on each device. This happens because Chase treats a password change as a security event and clears all active sessions except the one where you made the change.
Key Takeaways
- You can change your password through the Chase mobile app or at chase.com, and the change takes effect right away.
- Your current password is required to set a new one, so you cannot change it if you have forgotten it.
- Chase will sign you out of all other devices once you change your password, and you will need to sign in again on each one.
- A strong password should be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and symbols.
- If you forget your password, you can reset it using your username, email address, or phone number.
Change your password on the Chase website
Go to chase.com and sign in with your username and password. Once you are signed in, look for your profile icon or menu in the top right corner of the page. Click on it and select "Profile & Settings" or "Settings".
Find the "Security" or "Password" section. Click on "Change Password" or "Update Password". Enter your current password in the first field. Type your new password in the second field and confirm it in the third field. Chase will validate that your new password meets its requirements before you can proceed. Click "Save" or "Confirm" to complete the change.
Change your password in the Chase mobile app
Open the Chase mobile app and sign in. Tap the menu icon (three horizontal lines) at the bottom right of the screen. Scroll down and tap "Settings".
Look for "Security" or "Profile & Settings". Tap "Change Password" or "Password". Enter your current password, then type your new password twice to confirm it. The app will check that your password meets Chase's requirements in real time. Tap "Save" or "Confirm" to complete the change.
What makes a strong Chase password
Chase requires passwords to be at least 8 characters long. Your password must include at least three of the following four types of characters: uppercase letters (A–Z), lowercase letters (a–z), numbers (0–9), and symbols (!@#$%^&*). This means you could use uppercase, lowercase, and numbers, or uppercase, lowercase, and symbols — any combination of three or more types works.
Do not use your username, account number, or date of birth in your password. Do not repeat the same character more than three times in a row. Avoid passwords that are common words or phrases, even if you add numbers to them. For example, "Password123" or "Chase2024" will not meet Chase's requirements because they use predictable patterns.
What happens after you change your password
Your new password is active when ready on the device where you changed it. Chase will automatically sign you out of the mobile app and website on all other devices and browsers. The next time you try to access your account on another device, you will be asked to sign in again with your new password.
If you have Chase alerts set up, you may receive a notification that your password was changed. This is normal and confirms the change went through. If you did not make this change yourself, contact Chase when ready to report the unauthorized access and find your account.
If you have forgotten your password
You cannot change your password if you do not remember it. Instead, you will need to reset it. On the Chase sign-in page, click "Forgot username or password?" and follow the prompts. Chase will ask you to verify your identity using your username, email address, or phone number associated with your account.
Once you verify your identity, Chase will send you a link or code to reset your password. Follow the instructions in that email or text message. The reset link usually works for a limited time, so complete the reset as soon as you receive it. After you reset your password, you can sign in with the new one on any device.
Frequently Asked Questions
Do I need to change my password if I think someone has accessed my account?
Yes, change your password when ready if you suspect unauthorized access. After changing it, review your recent transactions and account activity. If you see charges you did not make, contact Chase right away to report fraud.
Will changing my password affect my Chase credit card or savings account?
No. Your password controls access to your online account and mobile app. Changing it does not affect your cards, accounts, or any automatic payments or transfers you have set up.
How often should I change my Chase password?
Chase does not require you to change your password on a set schedule. Change it whenever you want to, or if you think someone else knows it. Many people change their password once or twice a year as a security practice.
What if I cannot sign in after changing my password?
Make sure you are typing your new password correctly. Passwords are case-sensitive, so uppercase and lowercase letters matter. If you still cannot sign in, use the "Forgot username or password?" link to reset your password again.
Can I use the same password I used before?
Chase does not let you reuse your last few passwords. If you try to set a password you have used recently, Chase will ask you to choose a different one.