What you need to do to change your name on a Chase account
You can change the name on your Chase account by contacting Chase directly — either by phone, in person at a branch, or online through your account settings. Chase will ask you to prove your legal name change with a court order, marriage certificate, divorce decree, or other official document. The process usually takes a few business days, and your new name will appear on your debit card, checks, and statements once the change is complete.
The fastest route is often a phone call to the number on the back of your Chase card, since you can complete it without leaving home. If you prefer to handle it in person, any Chase branch can process the request. Online changes through Chase's website or mobile app work too, though you may still need to upload a photo of your legal document.
Key Takeaways
- You must provide Chase with an official document proving your legal name change — a court order, marriage certificate, or divorce decree.
- Call the number on your Chase card, visit a branch in person, or use your online account to request the change.
- The name change typically takes three to five business days to process across all your Chase accounts and cards.
- Your new name will appear on future statements, checks, and replacement cards automatically once the change is complete.
Changing your name by phone
Call the customer service number on the back of your Chase debit or credit card. Tell them you want to change the name on your account and have your legal document ready — you may need to describe it or read information from it over the phone. The representative will ask for your account number, Social Security number, and other identifying information to confirm you are the account holder.
After you provide the details, Chase will usually ask you to mail or upload a photo of your legal document. If you mail it, send it to the address they give you. If you upload it, they may send you a find link or ask you to do it through your online account. Once Chase receives and verifies the document, the name change takes effect within a few business days.
Changing your name in person at a Chase branch
Bring your legal document (marriage certificate, divorce decree, court order, or other official proof of name change) and a photo ID to any Chase branch. Tell a representative you want to change the name on your account. They will make a copy of your legal document and process the request on the spot.
You do not need an appointment, but going during slower hours — mid-morning on a weekday — usually means a shorter wait. The representative will confirm your account details and tell you when the change will take effect. Most name changes process within three to five business days after the branch submits the request.
Changing your name online or through the Chase app
Log into your Chase account on the website or mobile app and look for account settings or profile information. Some Chase accounts allow you to update your name directly in these settings, though you will typically need to upload a photo of your legal document as proof. Take a clear photo of both sides of your document and follow the upload instructions.
After you submit the document, Chase will review it and send you a confirmation email when the change is complete. This method works well if you prefer not to call or visit a branch, but the processing time is the same — usually three to five business days. If the online upload does not work or Chase needs more information, they will contact you by email or phone.
What documents Chase will accept
Chase accepts a court order from a judge approving your name change, a marriage certificate showing your new married name, a divorce decree with your new name, or a state ID or driver's license showing your updated name. If you changed your name through a court process, bring the official court document. If you changed it through marriage or divorce, bring the certified copy of the marriage or divorce certificate from the vital records office in the county where it was issued.
The document must be an official copy — not a photocopy you made yourself. If you do not have the original, you can order a certified copy from the courthouse or vital records office. Some Chase branches may also accept a state ID or passport showing your new name, though a court order or marriage/divorce certificate is the most straightforward proof.
What happens after your name change is processed
Once Chase processes your name change, your new name will appear on your next statement and on any new checks you order. If you have a debit card, Chase will send you a replacement card with your new name printed on it within one to two weeks. Your credit card will also be reissued with your new name if you have one.
Your account number and routing number do not change — only the name associated with them. If you have direct deposit set up, you do not need to update it. If you have automatic payments or transfers, those continue without interruption. You should update your name with your employer, Social Security Administration, and other institutions separately if needed, but Chase handles the change on its own.
Frequently Asked Questions
Do I need to change my name at Chase if I only have a savings account?
Yes, the process is the same whether you have a checking account, savings account, or both. You will need to provide the same legal document and follow the same steps. If you have multiple accounts at Chase, the name change applies to all of them.
What if I do not have the original legal document?
You can order a certified copy from the courthouse or vital records office where the document was issued. For a marriage certificate, contact the vital records office in the county where you were married. For a court order or divorce decree, contact the courthouse. Certified copies usually cost between $10 and $25 and take one to two weeks to arrive.
Will changing my name affect my credit score or credit history?
No. Your credit history stays with your Social Security number, not your name. Once you update your name at Chase and with the credit bureaus, your credit report will reflect the new name, but your credit score and history remain unchanged.
How long does it take to get a new debit card with my new name?
Chase usually sends a replacement debit card within one to two weeks of processing your name change. You can use your old card until the new one arrives. If you need the card sooner, ask a branch representative whether they can issue a temporary card or expedite the replacement.
Can I change my name online if I do not have a photo of my document?
You can try uploading a document through your online account, but if the photo is unclear, Chase will ask you to resubmit it or provide it another way. If uploading does not work, call the number on your card or visit a branch — both options let you provide the document in person or by mail.