What you need to do to change your name at Chase
Chase requires you to update your name in person at a branch or by mail, depending on the type of account you hold and whether your name change is legal. You cannot change your name online through Chase's website or mobile app. The bank needs to see legal documentation of your name change — a marriage certificate, divorce decree, court order, or updated government ID — before they will process the change across all your accounts.
The process itself is straightforward but takes time. You will need to bring the legal document proving your name change, your current Chase debit card or account number, and a government-issued ID showing your current name. Chase will then update your name in their system, which typically takes three to five business days to reflect across all your accounts, cards, and statements.
Key Takeaways
- Chase requires legal documentation of your name change — a marriage certificate, divorce decree, or court order — before processing any name update.
- You must visit a Chase branch in person or submit documents by mail; online name changes are not available through the website or app.
- Bring your legal name-change document, current government ID, and your Chase account number or debit card to the branch.
- The name change takes three to five business days to appear on statements, cards, and online accounts after the branch processes it.
- If you have multiple Chase accounts, the name change applies to all of them at once.
Changing your name in person at a Chase branch
Walking into a branch is the fastest way to change your name. Bring your legal name-change document (marriage certificate, divorce decree, or court order), your current government-issued ID, and either your Chase debit card or your account number. Tell the teller you need to update your name on your account.
The teller will verify your identity, review your legal documentation, and enter the new name into Chase's system. They will give you a receipt showing the change has been submitted. Ask them to confirm whether the change will explore to all your accounts — checking, savings, credit cards — or if you need to make separate requests for each one. Most of the time, one request updates everything, but it is worth confirming in the moment.
If you have a Chase credit card, the teller may tell you that the card itself cannot be updated when ready. Chase will issue a new card with your new name within seven to ten business days. Your old card will still work until the new one arrives, but you should destroy it once the replacement comes.
Changing your name by mail
If you cannot visit a branch, you can send your documents by mail. Contact Chase customer service at the number on the back of your debit card or check your account statement for the mailing address. Ask them for the specific address where name-change requests should go — it varies by region.
Send a copy (not the original) of your legal name-change document, a copy of your government ID, and a letter stating your current name, your new name, and your account number. Do not send original documents; Chase will not return them. Include a phone number where they can reach you if they have questions.
Mail takes longer than a branch visit. Expect the name change to take two to three weeks from the date Chase receives your documents. Send your documents via certified mail with a return receipt so you have proof of delivery. Keep the receipt until you see the name change reflected in your account.
What happens to your Chase debit and credit cards
When you change your name, your existing debit card will continue to work, but Chase will issue a new one with your new name. The old card will be deactivated once the new card is activated. This usually happens within seven to ten business days of your name change being processed.
For credit cards, Chase will also send you a new card with your new name. Your old credit card number stays the same — only the name on the card changes. Any recurring charges, autopay, or subscriptions tied to that card will continue without interruption. You do not need to update merchants or service providers because the card number has not changed.
If you have multiple Chase credit cards, each one will be reissued with your new name. This can take up to two weeks if you have several cards. You will receive them at the address on file with Chase.
Updating your name across online and mobile banking
Once your name change is processed at the branch or received by mail, it will automatically update in your Chase online account and mobile app within three to five business days. You do not need to do anything yourself — the change flows through automatically.
Log into your account after the processing period to confirm your name has updated. Check your account settings and your statements to make sure everything reflects the new name. If your name still shows the old way after five business days, call Chase customer service to confirm the change was processed.
Name changes for joint accounts and authorized users
If you have a joint account with another person, only your name will change on your portion of the account. The other account holder's name remains unchanged. Both names will appear on statements and in the system.
If you are an authorized user on someone else's account, you will need to contact the primary account holder and ask them to request a name change for you. The primary account holder must bring the documentation and make the request. You cannot change your name on an account where you are not the primary owner.
If someone else is an authorized user on your account and their name changes, they will need to go through the same process — either visiting a branch or sending documents by mail — to update their name on your shared account.
What documents Chase will accept as proof of name change
Chase accepts the following documents as legal proof of a name change: a certified marriage certificate, a divorce decree showing your new name, a court order for a legal name change, or an updated government-issued ID (driver's license, passport, or state ID) that already shows your new name. The document must be current and show both your old and new names, or show your new name with an issue date after your name change took effect.
If you are changing your name due to marriage, bring your marriage certificate. If you are changing your name due to divorce, bring the divorce decree. If you obtained a legal name change through the court, bring the court order. Chase will not accept a utility bill, lease, or other informal documents as proof of a legal name change.
Make sure the document you bring is either an original or a certified copy. Chase will not accept photocopies or documents you have printed yourself. If you do not have a certified copy, you can request one from the courthouse or vital records office that issued the original.
Frequently Asked Questions
Can I change my name online through Chase's website or app?
No. Chase does not allow name changes through online or mobile banking. You must visit a branch in person or send documents by mail. This is a security measure to prevent unauthorized changes to your account.
How long does it take for my name change to show up on my statements?
Three to five business days after the branch processes your request, or two to three weeks if you submit documents by mail. Your statements will show your new name starting with the next statement cycle after the change is processed.
Do I need to update my name with Chase if I already updated my government ID?
Yes. Chase keeps its own records separate from your government ID. You must notify Chase directly, even if your driver's license or passport already shows your new name. Bring your updated ID as proof when you make the request.
What if I have accounts at multiple Chase branches?
One name-change request updates all your Chase accounts at once, regardless of which branch you visit or which regional office processes your mail. You do not need to contact each branch separately.
Will my account number change when I change my name?
No. Your account number stays the same. Only your name changes in the system. Any direct deposits, automatic payments, or wire transfer instructions tied to your account will continue without interruption.