You can change your Chase address online, by phone, or in person at a branch — online is fastest
Chase lets you update your mailing address through your online account in minutes, by calling their customer service line, or by visiting a branch in person. The online method is the quickest: you log in, navigate to your profile settings, and the change takes effect when ready for most account types. Phone and branch visits work too, but they require you to verify your identity and may take longer to process.
The address you change depends on what you need. Your mailing address is where Chase sends statements and notices. Your billing address is what's tied to your debit or credit card and is used for fraud detection. Some accounts let you set both separately; others link them together. If you're moving, you'll want to update both so mail reaches you and your card doesn't get flagged as suspicious when you use it in your new location.
Key Takeaways
- Log into Chase.com or the Chase mobile app, go to Profile Settings, and update your address under Account Information — this takes effect when ready.
- Call Chase customer service at the number on the back of your card to update your address by phone; have your account number and ID ready.
- Visit any Chase branch with a government-issued ID and ask a teller to update your address on file.
- Changing your address does not affect your account number, routing number, or automatic payments — those stay the same.
- If you have multiple Chase accounts (checking, savings, credit card), you may need to update the address on each one separately depending on how they're linked.
Updating your address online through Chase.com or the mobile app
Log into your Chase account at Chase.com or open the Chase mobile app on your phone. Once you're signed in, look for the menu icon (usually three horizontal lines) or tap your profile picture in the top corner. Select "Profile Settings" or "Account Settings" — the exact wording varies slightly between the website and app.
Find the section labeled "Account Information," "Personal Information," or "Contact Information." You'll see your current address listed. Click or tap the edit button next to it, enter your new address, and save the changes. Chase will ask you to confirm the new address before it's finalized. The change usually takes effect when ready, though it may take up to one business day to appear on all your statements and notices.
If you have a Chase credit card linked to your checking account, the system may ask whether you want to update the address for both accounts or just one. Choose based on what you need — if they're at different locations, you can set them separately. If you have multiple Chase accounts that aren't linked, you'll need to repeat this process for each one.
Changing your address by phone
Call the customer service number on the back of your Chase debit card or credit card. A representative will answer and ask you to verify your identity — they'll typically ask for your account number, the last four digits of your Social Security number, and your date of birth. Have this information ready before you call.
Once you're verified, tell the representative you want to update your mailing address. Provide your new address clearly, spelling out the street name and confirming the ZIP code. The representative will read it back to you to make sure it's correct. Ask them to confirm when the change will take effect — most updates process within one business day.
If you have multiple Chase accounts, the representative can update all of them in one call if they're linked to the same Social Security number. If they're separate accounts, you may need to call back or provide additional information to update each one.
Updating your address in person at a Chase branch
Walk into any Chase branch during business hours with a government-issued ID (driver's license, passport, or state ID). Tell a teller or banker that you need to update your address on file. They'll pull up your account using your ID and account number, ask you to confirm your new address, and make the change right there.
The teller will give you a receipt or confirmation showing the updated address. The change typically takes effect the same day or within one business day. If you have multiple Chase accounts, the branch staff can update all of them at once if you bring your ID and account information.
What happens to your account when you change your address
Changing your address does not affect your account number, routing number, or any automatic payments you have set up. Direct deposits, bill payments, and transfers will continue to work exactly as they did before. Your debit card and credit card numbers stay the same — only the billing address associated with them changes.
If you have pending transactions or checks in the mail, they'll still reach you at your old address unless you've already notified the sender of your move. Chase won't automatically redirect mail, so if you're expecting statements or notices at your old address, contact the sender separately to update their records.
Your new address will appear on future statements, tax documents, and any new cards Chase sends you. If you ordered a replacement card before changing your address, it will be mailed to your old address — you can call Chase to have it reissued to your new address if needed.
Updating billing address separately from mailing address
Your mailing address is where Chase sends paper statements and notices. Your billing address is what's linked to your debit or credit card and is used by merchants and fraud detection systems. In most cases, Chase links these together, so changing one changes both.
If you need them to be different — for example, if you want statements mailed to a business address but your card's billing address is your home — you may be able to set them separately through your online account settings. Look under "Profile Settings" or "Account Information" for an option to manage billing address separately. If you don't see that option, call Chase customer service to ask whether your account type supports separate addresses.
Timing and what to expect after you change your address
Online changes take effect when ready in most cases, though it may take up to one business day for the new address to appear everywhere in Chase's system. Phone and branch updates typically process within one business day. You don't need to do anything else — Chase will use your new address for all future mail and notices automatically.
If you're moving and want to make sure nothing gets lost, change your address as soon as you know your new location. If you're waiting for a statement or important document, you can call Chase to ask whether it's already been mailed to your old address, and they can sometimes reissue it to your new address.
Frequently Asked Questions
Do I need to change my address on my debit card or credit card itself?
No. Your card number and the physical card don't change. The billing address is stored in Chase's system, not on the card itself. Once you update it in your account, merchants and fraud detection systems will see the new address automatically.
What if I change my address but my old address is still showing online?
Wait one business day — the system sometimes takes time to sync across all screens. If it's still showing after that, call Chase customer service or visit a branch to confirm the change went through. Ask them to manually verify the address in their system.
Can I change my address if I'm not the primary account holder?
If you're an authorized user on the account, you may be able to change the address through your own online login. If you're not an authorized user, the primary account holder needs to make the change. Call Chase to confirm what you can do with your level of access.
Will changing my address affect my credit score?
No. Updating your address is a routine account maintenance task and does not affect your credit score or credit report. Credit bureaus update your address information separately, usually based on what you provide when you open new accounts or explore for credit.
What if I'm moving internationally?
Chase can update your address to a foreign address for mailing purposes, but you'll need to call customer service to do this — the online system may not accept non-US addresses. Ask the representative whether your account type supports international addresses and whether there are any restrictions on services available at that address.