You can close a Chase savings account through the Chase mobile app in about five minutes, but you need to move your money out first
To close a Chase savings account on the app, you open the account details, select the option to close it, and confirm. The process takes a few steps, but Chase will walk you through them. The one thing you must do before you start: move any money in the account to another bank account or to a different Chase account. Chase will not let you close an account that still holds funds.
This guide walks you through the exact steps in order, what to expect at each one, and what to do if the app option does not work for you.
Key Takeaways
- You must transfer or withdraw all money from the savings account before Chase will let you close it through the app.
- Open the Chase mobile app, go to your savings account, and look for a menu option labeled "Account Services" or "Settings" — the exact wording varies by phone type.
- Chase will ask you to confirm the closure and may ask why you are closing the account, but you do not have to give a reason.
- If the app does not show a close option, you can call Chase customer service at the number on the back of your debit card or visit a Chase branch in person.
- After you close the account, you will no longer earn interest on it, and Chase will stop sending statements for it.
Move your money before you start
Chase will not process a closure request if the account has any balance in it. Before you open the app to close the account, transfer every dollar out.
You have two options: transfer the money to another account you own at Chase (like a checking account), or transfer it to an account at a different bank. If you transfer to another Chase account, you can do this through the app itself — go to your savings account, tap "Transfer," and choose the destination account. If you are moving the money to a different bank, you will need that bank's routing number and your account number there. Chase can walk you through this in the app under "Transfer" as well.
Wait until the transfer clears before you close the account. This usually takes one to three business days, depending on the other bank. Once the balance shows zero in the app, you are ready to proceed.
Find the close account option in the app
Open the Chase mobile app and sign in. Tap on the savings account you want to close — it will show your account number and current balance (which should be zero).
Look for a menu icon, usually three horizontal lines or three dots, in the upper right or lower right corner of the account screen. Tap it. You should see options like "Account Services," "Settings," or "Manage Account." The exact wording depends on whether you are using an iPhone or Android phone, but the option you want will mention closing, closing the account, or account management.
Tap that option. You should see a choice that says "Close Account" or "Close This Account." Tap it.
Confirm the closure and answer any questions
Chase will show you a confirmation screen that lists your account number and asks you to confirm you want to close it. Read this screen carefully to make sure you are closing the right account.
Chase may ask you why you are closing the account — common reasons are "moving to another bank," "no longer need it," or "consolidating accounts." You do not have to answer this question. If there is a text box, you can leave it blank and proceed. If it is a required field, pick any option that fits your situation.
Tap "Confirm" or "Close Account" (the button wording varies). The app will process the request and show you a confirmation message with a reference number. Save or screenshot this number in case you need to follow up with Chase later.
What happens after you close the account
The account closes when ready in the app, but Chase may take one to two business days to fully process the closure on their end. During this time, the account will show as closed in the app, and you will not be able to use it.
Chase will stop sending you statements for this account. If you had automatic transfers or bill payments set up to pull from this savings account, those will fail after the closure, so make sure you have moved any recurring payments to a different account beforehand.
You will not earn any more interest on the account once it closes. If the account had a penalty for early closure (some savings accounts do, though most Chase savings accounts do not), that would have been disclosed when you opened the account, and Chase will deduct it from your final balance before the closure is complete.
If the app does not show a close option
Older versions of the Chase app or certain account types may not show the close option in the app. If you have looked through the account menu and cannot find it, you have two other ways to close the account.
Call Chase customer service at the number on the back of your debit card. Tell them you want to close your savings account. They will confirm that the balance is zero, ask a few questions, and process the closure over the phone. This usually takes about five minutes.
You can also visit a Chase branch in person. Bring your debit card or a photo ID. Tell a banker you want to close the savings account. They will verify the balance is zero and process the closure at the desk. This is the slowest option but the most straightforward if you prefer to handle it face-to-face.
What to do if you change your mind
If you close the account and then realize you made a mistake, you may be able to reopen it. Call Chase customer service right away — the sooner you call, the better your chances. Chase can sometimes reopen an account within a few days of closure if you have not yet received your final statement.
If Chase cannot reopen the account, you will need to open a new savings account. This is a separate process, and Chase will treat it as a brand-new account with a new account number. Any interest you had earned before the closure is yours to keep.
Frequently Asked Questions
Will closing my savings account hurt my credit score?
No. Closing a savings account does not affect your credit score because savings accounts do not appear on your credit report. Only credit accounts like credit cards, loans, and lines of credit show up on your credit. Closing a savings account is purely a banking transaction.
What if I have pending deposits or transfers?
Wait for all pending transactions to clear before you close the account. If you close an account with a pending deposit, that deposit may fail or be returned to the sender. Check the app for any transactions marked "pending" and wait until they show as "complete" before proceeding with the closure.
Can I close the account if I still owe Chase money?
If you have an overdraft or owe Chase fees, you will need to pay those first. Chase will not close an account with a negative balance. Transfer money in to cover the debt, then proceed with the closure.
How long does it take for the account to fully close?
The account closes in the app when ready after you confirm, but Chase may take one to two business days to fully process the closure on their systems. You will receive a final statement by mail within a few weeks showing the closure date and any final interest earned.
Do I need to close the account, or can I just stop using it?
You can stop using it without closing it, but closing is cleaner. An unused account still costs Chase money to maintain, and they may eventually close it themselves if there is no activity for a long time. Closing it yourself means you control the timing and get a final statement showing the closure date.