You can close a Chase savings account by phone, in person, or online, but the method depends on your account type and whether you have a balance

The fastest way to close a Chase savings account is to call Chase customer service at 1-800-935-9935. Have your account number ready. A representative will confirm your identity, check for any remaining balance, and process the closure. If you have money in the account, Chase will ask how you want it transferred — to another Chase account, a different bank via wire transfer, or as a check mailed to your address.

If you prefer not to call, you can visit a Chase branch in person with your ID and ask a banker to close the account. This takes about 10 minutes. Online closure is not available for savings accounts through the Chase mobile app or website, so phone or branch visit are your only options.

Before you close, check your account for any pending transactions, automatic transfers, or linked services. If your savings account is linked to overdraft protection on a checking account, that link will be removed when you close. Some Chase accounts have minimum balance requirements or monthly fees — closing stops those charges when ready.

Key Takeaways

  • Call 1-800-935-9935 or visit a Chase branch to close a savings account; online closure is not an option for savings accounts.
  • Have your account number and ID ready, and decide in advance how you want any remaining balance transferred.
  • If your savings account is linked to overdraft protection on a checking account, that protection ends when you close the savings account.
  • Chase will not charge you a fee to close a savings account, but confirm there are no pending transactions or automatic transfers first.

What happens to your money when you close

When you close a Chase savings account, any balance remaining in it must go somewhere. You have three options: transfer it to another Chase account you own, request a wire transfer to a bank account at a different institution, or ask Chase to mail you a check.

Transfer to another Chase account is when ready. If you choose a wire transfer to another bank, Chase charges $15 for outgoing domestic wires (as of the last update to their fee schedule, though this can change). The wire typically arrives at the receiving bank within one business day. A mailed check takes 7 to 10 business days and has no fee.

If your account has a very small balance — under $25 — and you do not provide instructions, Chase may mail you a check automatically after 30 days. Check your account balance before you call to close so you know exactly what amount you are moving.

Timing and what to expect after closure

Closing a Chase savings account takes effect when ready when you complete the request, whether by phone or in branch. The account number becomes inactive right away and cannot be used for deposits or withdrawals.

If you requested a wire transfer or check, that process begins the same day. Wire transfers usually clear within one business day; checks arrive in 7 to 10 business days. You will not receive a confirmation letter in the mail — the closure is final once the representative confirms it with you.

Your account will no longer appear in your Chase online banking or mobile app within 24 hours. If you had automatic transfers set up from this account to pay bills or move money elsewhere, those will stop. You are responsible for setting up new payment methods before you close if you were relying on those transfers.

Linked accounts and overdraft protection

If your Chase savings account was linked to a checking account for overdraft protection, that link breaks when you close the savings account. Overdraft protection means Chase would pull money from your savings to cover overdrafts on your checking account — once the savings account is gone, that safety net disappears.

Check your checking account settings after you close to confirm overdraft protection is no longer active. If you want to keep overdraft coverage, you can link a different savings account or set up overdraft line of credit through Chase before you close the original savings account.

If you have multiple Chase accounts, closing one does not affect the others. Your checking account, money market account, or any other accounts remain open and active.

Reasons Chase might delay or refuse closure

Chase will not close a savings account if there is a hold on the account, usually placed because of a dispute, fraud investigation, or legal claim. If a hold exists, the representative will tell you why and how long it lasts. You cannot close until the hold is lifted.

If your account is overdrawn — meaning you owe Chase money — you must pay the negative balance before closure. Chase will not let you close with an outstanding debt to them.

Accounts with pending transactions may also be flagged. If you have a check that has not cleared or a transfer that is still processing, Chase may ask you to wait until those complete before closing. This usually takes one to two business days.

Closing a joint account

If the savings account is held jointly with another person, both account holders must request closure together, either by calling together or visiting a branch together. Chase requires verbal or in-person consent from all owners before closing a joint account.

If you are the only one who wants to close and the other owner does not, you cannot unilaterally close the account. Your option is to remove yourself as an owner, which converts it to a single-owner account in the other person's name. That also requires both signatures or both people present.

After closure: what records to keep

Once your account is closed, you lose access to statements and transaction history through Chase online banking. read or print any statements you need before you close — Chase keeps records for seven years, but retrieving old statements after closure requires calling customer service and may take several weeks.

Keep records of the closure itself: the date, the representative's name if you called, and confirmation of where your balance was transferred. If you received a check, keep the cancelled check or bank deposit receipt. These documents are useful if there is ever a question about whether the closure was completed or where your money went.

Frequently Asked Questions

Will Chase charge me a fee to close my savings account?

No. Chase does not charge a closure fee for savings accounts. The only potential charge is $15 if you request a wire transfer of your balance to another bank. Mailed checks and transfers to another Chase account are free.

Can I reopen a closed Chase savings account?

Yes, you can open a new Chase savings account at any time. However, the closed account itself cannot be reopened — you would be opening a new account with a new account number. There is no waiting period or penalty for opening a new account after closing one.

What if I close my account and then realize I forgot something?

If you closed the account and forgot to move a linked automatic payment or transfer, contact Chase when ready. They can sometimes reverse a closure within a short window, though this is not may provide. After a few days, reversal becomes difficult. It is better to set up new payment methods before you close.

Do I need to close my account in person or can I do it all by phone?

You can close entirely by phone — you do not need to visit a branch. Call 1-800-935-9935, have your account number and ID information ready, and tell the representative you want to close. They will handle everything, including arranging your balance transfer. In-person closure is an option if you prefer it, but it is not required.

What happens if I have a pending direct deposit scheduled for after I close?

Direct deposits sent to a closed account will be rejected and returned to the sender. If you have recurring direct deposits, change the deposit account in your employer's or benefit provider's system before you close. This prevents the deposit from bouncing and having to be reissued.