You can close a Chase savings account in person, by phone, or online, depending on the account type and your location

Closing a Chase savings account is straightforward, but the method available to you depends on whether you have a basic savings account or a high-yield savings product, and whether you have a Chase branch nearby. Most people can close an account by visiting a branch with their ID, calling Chase customer service, or using the Chase mobile app or website. Before you close, you'll need to withdraw or transfer any remaining balance — Chase won't close an account with money still in it.

The process itself takes minutes once you've moved your funds. Chase doesn't charge a fee to close a savings account, and there's no penalty for closing early. The main thing to plan for is where your money goes next and whether you want to keep any other Chase accounts open.

Key Takeaways

  • You must withdraw or transfer your full balance before Chase will close the account — the bank will not close an account with money remaining.
  • In-person closure at a Chase branch requires only your ID and takes a few minutes, and is the fastest way if you have a branch nearby.
  • Phone closure is available by calling the customer service number on the back of your debit card or in your online account, and works even if you don't have a local branch.
  • Chase does not charge a fee to close a savings account and does not penalize early closure.
  • After closure, you'll receive written confirmation by mail, and any pending transactions may still post to the account for a short period.

Closing in person at a Chase branch

Walking into a Chase branch with your ID is the simplest method if you have one nearby. Bring a government-issued photo ID — a driver's license, passport, or state ID card. Tell the banker you want to close your savings account. They will confirm your balance, process the closure, and give you the option to receive your remaining funds as cash, a check, or a transfer to another account (at Chase or elsewhere).

The entire process takes about five to ten minutes. You'll receive a receipt on the spot, and Chase will mail you written confirmation of the closure within a few business days. If your account has a zero balance already, the banker can close it when ready without needing to process a withdrawal.

Closing by phone

Call the customer service number on the back of your debit card, or log into your Chase account online and find the phone number listed there. Have your account number ready — you can find it on your statements or in the Chase app. Tell the representative you want to close your savings account.

The representative will confirm your identity by asking security questions, verify your balance, and ask how you want to receive any remaining funds. If your balance is above zero, you can request a check mailed to your address on file, or ask for the money to be transferred to another bank account. The closure is processed when ready, and you'll receive written confirmation in the mail within a few business days.

Closing through the Chase app or website

Log into your Chase account on the mobile app or at chase.com. Navigate to your savings account details — usually found under "Accounts" or "My Accounts." Look for a settings or account options menu; the exact location varies depending on whether you're using the app or website, but there is typically a "Close Account" or "Account Settings" option.

If your account has a zero balance, you may be able to close it directly through the app or website. If you still have money in the account, the system will prompt you to transfer or withdraw the funds first. Once the balance is zero, you can complete the closure. You'll receive an on-screen confirmation and a follow-up email, plus written confirmation by mail.

Not all account types can be closed online — some Chase savings products require a phone call or branch visit. If you don't see a close option in your account settings, call customer service or visit a branch.

What happens to your money before you close

You must move your balance out of the account before Chase will process the closure. You have three main options: withdraw the money as cash at a branch, request a check mailed to you, or transfer it to another account. If you're moving to a different bank, you can transfer directly from Chase to that bank's account — you'll need the other bank's routing number and your account number there.

If you have automatic deposits or bill payments linked to this savings account, change those to a different account before you close. Any pending transactions may still post for a few days after closure, so monitor your account briefly after the closure is complete to make sure nothing unexpected appears.

After your account is closed

Once closed, you cannot reopen the same account — if you want a Chase savings account again later, you'll open a new one. Your account number becomes inactive, so any old checks or transfers linked to that account number will fail. Make sure anyone who was sending you money to that account knows your new account details.

Chase will send you written confirmation of the closure by mail, usually within five to seven business days. Keep this letter for your records. If you had a debit card linked only to this savings account, it will stop working once the account closes. If the card was linked to a checking account as well, it will continue to work for that account.

Frequently Asked Questions

Do I have to close the account in person?

No. You can close by phone or through the app or website if your account type supports online closure. In-person closure is fastest, but phone or online works just as well and takes only a few minutes.

What if I have a pending direct deposit or automatic payment?

Change the account number on any automatic deposits or bill payments before you close. If a payment posts after closure, contact the sender to redirect it to your new account. Chase cannot redirect payments for you once the account is closed.

Can I reopen the same account if I change my mind?

No. Once closed, that account number is gone. You would open a new savings account if you want to return to Chase later. There is no waiting period — you can open a new account the same day.

Will closing the account hurt my credit score?

No. Closing a savings account does not affect your credit score. Credit scores are based on credit history — borrowing and repayment — not on deposit accounts.

What if my account has a negative balance?

You must pay the negative balance before Chase will close the account. You can do this by transferring money in from another account or depositing cash at a branch. Once the balance is zero or positive, you can proceed with closure.