You can close a Chase savings account in person, by phone, or online, depending on the account type and your location

Closing a Chase savings account is straightforward, but the method available to you depends on whether you have a basic savings account or a higher-tier product like Chase Premier or Chase Sapphire. The fastest route for most people is a phone call to Chase customer service, which takes about 10 minutes. If you have a branch nearby, you can also walk in with your ID and close it face-to-face. Online closure is not available for savings accounts — Chase requires either a phone call or in-person visit.

Before you close, make sure your account balance is zero or that you have a way to receive any remaining funds. Chase will not close an account with money in it. You should also check whether you have any pending transactions, automatic transfers, or bill payments linked to the account, since those will fail once the account closes.

Key Takeaways

  • Call Chase at 1-800-935-9935 to close a savings account by phone, or visit a branch in person with your ID.
  • Your account balance must be zero before Chase will close the account; any remaining funds will be transferred to another account or mailed as a check.
  • Cancel any automatic transfers or bill payments tied to the savings account before you call, or they will fail after closure.
  • Closing a savings account does not affect your other Chase accounts or your credit score.
  • If you have a joint account, both account holders must authorize the closure, either together or by phone with written consent.

Closing by phone with Chase customer service

Call Chase at 1-800-935-9935 and tell the representative you want to close your savings account. Have your account number and ID ready. The representative will confirm your identity, check your balance, and walk you through what happens to any remaining money. If your balance is not zero, they will ask where you want the funds sent — either to another Chase account you own, or as a check mailed to your address on file.

The call usually takes 5 to 10 minutes. The account closes when ready, though it may take a few business days for the closure to show in your online banking. If you have pending transactions or automatic transfers scheduled, tell the representative before you hang up so they can note it in your file. Once the account is closed, any transaction that tries to pull from it will be rejected.

Closing in person at a Chase branch

Bring your ID and go to any Chase branch during business hours. Tell a banker you want to close your savings account. They will pull up your account, confirm your identity, and check your balance. If you have money in the account, they can transfer it to another account right then, or you can ask them to mail a check.

In-person closure is useful if you want to withdraw cash at the same time or if you prefer to handle it face-to-face. The banker will give you a receipt confirming the closure. The account closes that day, though it may take a few business days to disappear from your online banking.

What happens to money still in the account

Chase will not close an account with a balance. Before you call or visit, transfer any remaining money to another account — either another Chase account you own, or an account at a different bank. You can do this through Chase online banking or mobile app by setting up a one-time transfer.

If you do not transfer the money yourself, the representative will ask where you want it to go. You can have it sent to another Chase account when ready, or request a check mailed to your address. A mailed check usually arrives within 5 to 10 business days. Do not close the account until you are sure the money has arrived where you sent it.

Canceling automatic transfers and bill payments first

Before you close the account, log into Chase online banking and cancel any automatic transfers or bill payments linked to the savings account. Look in the "Transfers" and "Bill Pay" sections. If you miss one, it will fail after the account closes, and the company or person you were paying may charge you a late fee or report a missed payment.

If you are not sure whether anything is linked to the account, call Chase and ask the representative to check. They can see all active transfers and payments and tell you which ones need to be canceled. This takes just a few minutes and saves you from problems later.

Closing a joint savings account

If the account is joint, both account holders must authorize the closure. You can do this together in person at a branch, or one person can call and provide written consent from the other. Chase will ask for the second person's signature on a form, which you can mail in or bring to a branch.

If you and the other account holder disagree about closing the account, Chase cannot close it without both signatures. In that case, you would need to contact Chase directly to understand your options, which may include removing yourself as an authorized user instead of closing the account entirely.

After the account closes

Once closed, the account number is deactivated and cannot be used. Any transaction that tries to pull from it — a bill payment, a transfer, a check — will be rejected. Your other Chase accounts are not affected. Closing a savings account does not lower your credit score or affect your credit history.

If you closed the account by phone, you will receive a confirmation email within a few hours. If you closed it in person, the banker will give you a receipt. Keep this confirmation in case you need proof later that the account was closed on a specific date.

Frequently Asked Questions

Can I close my Chase savings account online?

No. Chase does not offer online closure for savings accounts. You must call 1-800-935-9935 or visit a branch in person. Checking accounts can sometimes be closed online, but savings accounts require phone or in-person contact.

What if I have a negative balance or owe Chase money?

Chase will not close an account with a negative balance. You must bring the balance to zero or positive before closure. If you owe money, the representative will tell you the amount and how to pay it. Once paid, the account can be closed.

How long does it take for the account to fully disappear from my online banking?

The account closes when ready when you call or visit, but it may take 3 to 5 business days to disappear from your online banking dashboard. If it is still showing after a week, call Chase to confirm the closure went through.

Will closing my savings account affect my Chase credit card or checking account?

No. Closing one account does not affect your other Chase accounts. Your credit card, checking account, and any other products remain open and active unless you close them separately.

What if I change my mind after closing the account?

Once closed, the account cannot be reopened. You would need to open a new savings account, which will have a new account number. If you closed it very recently, call Chase when ready to see if they can reverse the closure before it fully processes.