You can close a Chase Premier Savings account by phone, in person at a branch, or through the Chase mobile app—the fastest route is usually a phone call to the number on the back of your card.
Chase does not charge a fee to close the account, and you do not need to have a zero balance first. You will need to move any remaining money out before or during the closure process. The account closes when ready once you confirm, though it may take a few business days for the closure to show in your online banking.
If you have automatic deposits or payments linked to this account, those will stop working once it closes, so plan ahead if you use it for direct deposit or bill pay. Chase will send you a confirmation letter in the mail within one to two weeks.
Key Takeaways
- Call the number on the back of your debit card or visit a Chase branch in person to request closure—both methods close the account the same day.
- You must move any remaining balance out of the account before closure; Chase will not close an account with money still in it.
- Any automatic deposits, transfers, or bill payments tied to this account will stop working once it closes.
- The account shows as closed in your online banking within a few business days, and you will receive a written confirmation in the mail.
Closing by phone
Call the customer service number on the back of your Chase debit card. You will reach a representative who can process the closure while you are on the call. Have your account number and Social Security number ready, though the representative can look up your account using your card number.
Tell the representative you want to close your Premier Savings account. They will ask whether you have a zero balance or need to transfer money out first. If you have funds in the account, you can either transfer them to another Chase account during the call, move them to an external bank account, or request a check. The representative will then confirm the closure and give you a reference number.
This method takes about 10 to 15 minutes and closes the account when ready. You do not need to visit a branch.
Closing in person at a Chase branch
Walk into any Chase branch with your debit card and a photo ID. Tell a banker you want to close your Premier Savings account. They will pull up your account, confirm your balance, and help you move any remaining money if needed.
The banker will then process the closure on their computer while you are there. The account closes when ready, and you will receive a receipt. This method works well if you prefer to handle it face-to-face or if you need to move money between accounts in person.
Branch hours vary by location, so check the Chase website or app to find your nearest branch and confirm they are open before you go.
Closing through the Chase mobile app
Open the Chase mobile app and go to the account settings for your Premier Savings account. Look for an option labeled "Close Account" or "Account Services." The app will walk you through the closure process and ask you to confirm that you have moved any remaining balance.
Not all Chase accounts can be closed through the app—if you do not see a close option, you will need to call or visit a branch instead. If the app does allow closure, the account closes when ready, though it may take a few business days to disappear from your account list.
What happens to your money before you close
You must move any remaining balance out of the account before Chase will close it. You have three options: transfer the money to another Chase account you own, send it to an external bank account, or request a check mailed to you.
The fastest option is an internal transfer to another Chase account—this happens when ready. A transfer to an external bank account usually takes one to three business days. A check takes five to seven business days to arrive, depending on mail delivery.
If you close the account by phone or in person, the representative can help you move the money during the same call or visit. If you use the app, you will need to transfer the money first, then request closure.
What stops working after closure
Any automatic deposits, such as direct deposit from your employer, will no longer go into this account once it closes. Contact your employer's payroll department or the organization sending the deposit and give them your new account number if you want deposits to continue.
Automatic bill payments and recurring transfers linked to this account will also stop. If you have set up automatic payments through Chase Bill Pay or through a biller's website, those will fail once the account closes. Update those payments to use a different account before you close, or contact the billers afterward to set up payments from your new account.
Any pending transactions that have not yet cleared may still post to the account for a short time after closure. If this happens, Chase will either return the transaction or move the funds to cover it, depending on the type of transaction.
After your account is closed
The account will show as closed in your Chase online banking and mobile app within a few business days. You will receive a written confirmation letter in the mail within one to two weeks. Keep this letter for your records.
If you need to reopen a Chase savings account later, you can do so at any branch or through the app. Closing one account does not affect your ability to open another. Your credit score is not impacted by closing a savings account, since savings accounts do not appear on your credit report.
If you have questions about the closure after it is complete, call the number on the back of your card or visit a branch. Chase keeps records of closed accounts for seven years, so they can look up information about your account if you need it.
Frequently Asked Questions
Do I have to close the account in person?
No. You can close by phone, in person, or through the app. Phone is usually fastest because you do not have to travel to a branch, and the representative can help you move your money during the same call.
What if I have a negative balance?
Chase will not close an account with a negative balance. You will need to deposit money to bring the balance to zero or positive before closure. The representative can tell you the exact amount owed.
Can I reopen the account after I close it?
You can open a new Chase Premier Savings account at any time, but you cannot reopen the exact same closed account. A new account will have a different account number and will be treated as a separate account.
Will closing this account hurt my credit?
No. Savings accounts do not appear on your credit report, so closing one has no effect on your credit score or credit history.
How long does it take for the account to fully close?
The account closes when ready when you confirm the closure, but it may take a few business days to stop showing in your online banking and mobile app. You will receive written confirmation in the mail within one to two weeks.