You can close a Chase savings account by phone, in person at a branch, or through the mail — the fastest way is usually a phone call

Closing a Chase savings account takes a few steps, but none of them are complicated. You will need to empty the account first (Chase will not close it while money is in it), decide what to do with any remaining balance, and then contact Chase to formally close it. The whole process usually takes a few days to a week, depending on which method you choose.

Before you start, know that Chase may charge a fee if you close the account within a certain time frame — typically 60 days of opening it. If your account is older than that, there is no penalty. Check your account agreement or call to confirm whether a fee applies to your specific account.

Key Takeaways

  • You must withdraw or transfer all money from the account before Chase will close it.
  • Closing by phone at 1-800-935-9935 is usually the fastest method and takes about 10 minutes.
  • If you opened the account fewer than 60 days ago, Chase may charge a closing fee — ask about this before you proceed.
  • After you request closure, allow 5 to 7 business days for the account to fully close and any remaining paperwork to process.

Withdraw or transfer your money first

Chase will not close an account that still has a balance. You have two options: withdraw the money in cash or transfer it to another account (at Chase or elsewhere).

If you are withdrawing cash, you can go to any Chase branch and ask the teller to withdraw the full balance. If the amount is large, call ahead so the branch has enough cash on hand. You can also use a Chase ATM to withdraw up to your daily limit, though this may take multiple days if your balance is high.

If you are transferring the money, you can move it to another Chase account you own, or to an account at a different bank. To transfer to another bank, you will need the routing number and account number of the receiving account. You can set this up online through your Chase account, by phone, or in person at a branch.

Close the account by phone

Calling Chase is usually the fastest way to close your account. Call 1-800-935-9935 and tell the representative you want to close your savings account. Have your account number ready — you can find it on your debit card, a recent statement, or in the Chase mobile app.

The representative will confirm that your account balance is zero, ask why you are closing the account (this is optional to answer), and then process the closure. They will give you a confirmation number — write this down. The account will be fully closed within 5 to 7 business days.

If you call outside business hours, you can use Chase's automated phone system, but a representative will need to call you back to complete the closure. It is faster to call during business hours (Monday through Friday, 8 a.m. to 8 p.m. Eastern time).

Close the account in person at a branch

You can also close your account by visiting a Chase branch in person. Bring a government-issued ID and your account number. Tell the teller you want to close your savings account, and they will process it on the spot.

This method works well if you are already at a branch or prefer to handle it face-to-face. The teller will give you a receipt with a confirmation number. Like the phone method, the account will take 5 to 7 business days to fully close after you request it.

Close the account by mail

If you prefer not to call or visit a branch, you can close your account by mail, though this is the slowest option. Write a letter to Chase requesting closure of your savings account. Include your full name, account number, and the date. Mail it to the address on your most recent statement or to Chase's general mailing address (you can find this on the Chase website).

Include a copy of your ID with the letter. Chase will receive your request, process it, and send you a confirmation in the mail. This method can take 2 to 3 weeks from the time Chase receives your letter.

What happens after you request closure

Once you have requested closure, Chase will stop allowing deposits or withdrawals on the account. Any pending transactions may still process. If there is a small remaining balance (from interest or a deposit that cleared after you requested closure), Chase will either mail you a check or credit it to another account you have with them — ask the representative which will happen.

You will stop receiving statements for this account. If you have automatic payments or transfers set up from this account, they will fail once the account closes, so cancel those before you request closure. If you have a debit card linked to this account, it will stop working.

If you want to reopen the account later

If you close your account and then change your mind, you can open a new Chase savings account, but it will be treated as a new account. You will not be able to reopen the exact same account. There is no penalty for opening a new account, but you will need to go through the opening process again, including any initial deposit requirements.

If you closed the account within 60 days and paid a closing fee, that fee is not refundable. You cannot get it back even if you open a new account right away.

Frequently Asked Questions

Will I lose my debit card when I close the account?

The debit card linked to that account will stop working once the account closes. If you have other Chase accounts, you can use a debit card linked to those instead. If this was your only account, you will need to open a new one if you want a Chase debit card.

What if I have a small balance left after I request closure?

Chase will either mail you a check for the remaining balance or credit it to another account you have with them. Ask the representative which option will happen when you request closure. The check usually arrives within 1 to 2 weeks.

Can I close the account if I still have pending transactions?

Yes, but pending transactions may still process after you request closure. Make sure your account has enough money to cover them, or cancel them before you close the account. Once the account is closed, any failed transactions cannot be reversed.

Do I need to close the account in person, or can I do it remotely?

You can close by phone or mail without visiting a branch. Phone is fastest — usually 10 minutes. Mail takes 2 to 3 weeks. In-person closure is when ready, but only if you are near a branch.

What if I have a Chase savings account with a monthly fee?

Closing the account will stop the monthly fee from that point forward. If you were charged a fee in the current month, that fee is not refunded. You can only avoid future fees by closing before the next fee date.