You can close a Chase savings account online, by phone, or in person at a branch
Chase lets you close a savings account through three channels: their mobile app or website, a phone call to customer service, or a visit to a Chase branch. The fastest route is usually online if you have no outstanding holds or pending transactions. If your account has a balance, you'll need to move or withdraw that money first — Chase won't close an account with funds still in it. The whole process typically takes a few minutes if done online, or up to a week if you're closing by mail after visiting a branch.
Before you start, check your account for any pending direct deposits, automatic payments, or holds placed by Chase or another institution. These can delay closure. You should also confirm you have access to any funds in the account and know where they're going — whether that's another bank, a check, or a withdrawal at the branch.
Key Takeaways
- You must withdraw or transfer your entire balance before Chase will close the account; they will not close an account with money in it.
- Online closure through the Chase app or website is the fastest method and takes just a few minutes if your account is in good standing.
- If you have pending transactions, automatic payments, or holds on the account, closure may be delayed until those clear.
- Closing the account does not affect your other Chase accounts or your credit report, but it does close that specific savings account permanently.
Closing your account online through the Chase app or website
Log into your Chase account on the mobile app or at chase.com. Navigate to the account settings or account details section for the savings account you want to close. Look for an option labeled "Close Account" or "Account Services" — the exact wording varies by whether you're using the app or the website. Chase will show you the current balance and ask you to confirm you want to proceed.
If your balance is zero, you can complete closure when ready. If there is money in the account, Chase will prompt you to transfer or withdraw it first. You can transfer funds to another Chase account you own, or to an external bank account if you've already linked one. Once the balance is zero, confirm the closure request. You should receive an email confirmation within a few minutes, and the account will be closed by the end of that business day.
Closing your account by phone
Call Chase customer service at the number on the back of your debit card or on your account statement. Tell the representative you want to close your savings account. They will verify your identity, confirm your account balance, and walk you through moving or withdrawing the money if needed. This call typically takes 10 to 15 minutes.
The representative will document the closure request in your account and send you a confirmation email. The account will be closed within one to two business days. Keep the confirmation email or note the date and time of the call in case you need to reference it later. If you have pending transactions or holds, the representative will tell you how long closure will take.
Closing your account in person at a Chase branch
Visit any Chase branch with a valid ID and your debit card or account number. Tell a banker you want to close your savings account. They will pull up your account, confirm the balance, and help you withdraw or transfer the money if needed. If your balance is zero, they can close the account on the spot and give you a receipt.
If you have a check or cash balance, the banker will process a withdrawal or transfer right there. Closure is when ready when done in person, and you'll have a paper receipt showing the account is closed. This is the best option if you have questions about your balance or need to move money in a specific way.
What happens to your balance when you close the account
Your money does not disappear when you close the account. Before Chase will close it, you must move that balance somewhere. You can transfer it to another Chase account you own — checking, savings, or money market — when ready through the app or website. You can also transfer it to an external bank account if you've linked one to your Chase profile; this transfer usually takes one to three business days depending on the other bank.
If you prefer cash, you can withdraw the full balance at a Chase branch or at an ATM if your account has ATM access. You can also request a check from Chase, though this takes longer — usually five to seven business days. Do not close the account until you know where the money is going and have confirmed the receiving account or method works.
Why Chase might delay or refuse to close your account
Chase will not close an account if there is still a balance in it. They will also delay closure if there are pending transactions, automatic payments scheduled to hit the account, or holds placed by Chase or another financial institution. If you have a negative balance (you owe Chase money), you must pay that before closure. If there is an active dispute or fraud investigation on the account, closure may be blocked until that resolves.
In rare cases, if your account was flagged for suspicious activity, Chase may require you to close it in person at a branch rather than online. If you encounter a block when trying to close online, call customer service to find out why and what you need to do to move forward. Most delays are resolved within a few business days once pending items clear.
What to do after your account is closed
After closure is confirmed, do not expect to use that account number again. If you have automatic payments or direct deposits set up to that account, you need to update them with your new account information before the next scheduled transaction. Check your employer, creditors, and any services that deposit or withdraw money from your Chase account.
Keep your closure confirmation email or receipt for your records. Closing the account does not affect your other Chase accounts, your credit score, or your relationship with Chase. If you ever need proof that the account is closed — for tax purposes, a dispute, or another reason — you can contact Chase and request an account closure letter.
Frequently Asked Questions
Does closing a Chase savings account hurt my credit?
No. Closing a savings account does not appear on your credit report and does not affect your credit score. Credit reports track credit accounts like credit cards and loans, not deposit accounts. You can close a savings account without any impact on your creditworthiness.
Can I reopen a Chase savings account after I close it?
Yes, you can open a new Chase savings account at any time after closure. However, you cannot reopen the exact same account — the old account number is retired. You would open a brand new account with a new account number, and it would be treated as a new account for any promotional offers or terms.
What if I have a pending direct deposit scheduled to my closed account?
Do not close the account until that deposit clears or you have updated the direct deposit with your employer or the sending institution. If a deposit hits a closed account, it may be returned to the sender, and you could face delays getting that money. Update your direct deposit information first, wait for one cycle to confirm it's going to the new account, then close the old one.
Will Chase charge me a fee to close my savings account?
Chase does not charge a fee to close a savings account. However, if your account has a monthly maintenance fee and you close it before the fee is due, you will not be charged. If a fee was already charged in the current month, it will not be refunded when you close the account.
How long does it take to close a Chase savings account?
Online closure takes a few minutes to complete, and the account is closed by the end of that business day. Phone closure takes 10 to 15 minutes, and the account closes within one to two business days. In-person closure at a branch is when ready if your balance is zero. If you have pending transactions or holds, closure may take longer.