You can close a Chase savings account through the Chase mobile app in about five minutes, but the app will only let you do it if your account balance is zero
The Chase mobile app does not have a dedicated "close account" button. Instead, you withdraw your remaining balance to another account, and once the balance hits zero, the app shows you a close option. If you have money left in the account, the app will not let you proceed — you have to move it first.
The full process takes about five minutes if your account is already at zero, or about ten to fifteen minutes if you need to transfer money out first. You will need access to another bank account (at Chase or elsewhere) to move your money into before closing.
Key Takeaways
- The Chase app only lets you close a savings account when the balance is exactly zero dollars.
- You can transfer money out using the Chase app's transfer feature to another account you own, or withdraw it as cash at a Chase branch or ATM.
- Once the balance is zero, open the app, go to your savings account, and look for the account details or settings menu to find the close option.
- Closing through the app is final — the account closes when ready and you cannot reopen the same account number.
- If you have pending transactions or holds on the account, wait for them to clear before attempting to close.
Step 1: Move your money out of the savings account
Open the Chase mobile app and log in. Navigate to your savings account by tapping on it from your account list. Look at the current balance — this is the amount you need to move before you can close the account.
You have two main ways to move the money. The first is to transfer it to another account you own (either at Chase or at a different bank). Tap the menu icon or look for a "Transfer" option within the account. Select "Send money" or "Transfer funds," then choose the destination account. Enter the amount you want to transfer — usually your full balance — and confirm. The transfer typically completes within one business day, though transfers between Chase accounts are often when ready.
The second way is to withdraw cash. Go to a Chase branch with your debit card and withdraw the full balance, or use a Chase ATM to withdraw what the ATM limit allows. If your balance is larger than the daily ATM limit, you may need to make multiple withdrawals or visit a branch.
Step 2: Wait for the balance to reach zero
After you transfer or withdraw your money, check the app again to confirm the balance shows zero. If you transferred money, it may take up to one business day to process. If you withdrew cash, the balance should update within a few hours.
Do not close the account until the balance actually reads zero in the app. If there are any pending transactions, holds, or fees waiting to post, wait for those to clear first. Once the balance is truly zero, you are ready to proceed.
Step 3: Find and use the close account option
Open the Chase app and tap on your savings account. Look for a menu icon (usually three horizontal lines or three dots) at the top or bottom of the account screen. Tap it and look for options like "Account details," "Settings," "Manage account," or "More options."
Once you find that menu, scroll through the options until you see something like "Close account," "Close this account," or "Account closure." Tap it. The app will show you a confirmation screen that explains the account will be closed permanently and you cannot undo this action. Read through this carefully, then confirm that you want to close the account.
What happens after you close the account
The account closes when ready. You will no longer see it in your Chase app account list. Any debit card or ATM card linked only to this account will stop working. If the debit card was linked to multiple accounts, it will still work for your other accounts.
You will continue to receive statements or notices from Chase for a short period after closing — this is normal. Keep these documents for your records. If you ever need proof that the account was closed, you can contact Chase customer service or check your account history in the app.
If the close option does not appear in the app
The most common reason the close option does not show up is that your balance is not yet zero. Go back and check the account balance again. If it still shows money, transfer or withdraw the remaining amount and wait for it to process.
If the balance is definitely zero and you still do not see a close option, the app may not support closing this particular account type through the mobile interface. This sometimes happens with older account types or accounts with special features. In that case, you can close the account by calling Chase customer service at the number on the back of your debit card, or by visiting a Chase branch in person with your ID.
What to do if you change your mind
Once you close the account through the app, it is closed. You cannot reopen the same account number. However, you can open a new Chase savings account at any time through the app or at a branch. The new account will have a different account number.
If you closed the account by mistake and want to reverse it when ready, call Chase customer service right away. If you call within a very short window (usually the same day), they may be able to reopen it. The longer you wait, the less likely this becomes, so act quickly if you need to undo the closure.
Frequently Asked Questions
Can I close my Chase savings account if I have a pending direct deposit?
You should wait until the direct deposit clears or is redirected before closing. If a direct deposit posts to a closed account, it may be returned to the sender, and you will have to contact them to resubmit it to a different account. Change your direct deposit to a new account first, then close the savings account once the balance is zero.
What if I have a negative balance or owe Chase money?
You cannot close the account until the balance is zero or positive. If you owe money, you must pay it first. Contact Chase customer service to find out the exact amount owed, then deposit or transfer that amount into the account. Once the balance is zero, you can proceed with closing through the app.
Do I need to close my debit card when I close my savings account?
Only if the debit card was linked exclusively to that savings account. If your debit card is also connected to a checking account or other accounts, it will continue to work. If it was only for the savings account, it will stop working automatically once the account closes. You do not need to do anything else.
Will closing my savings account hurt my credit score?
No. Closing a savings account does not affect your credit score because savings accounts do not appear on your credit report. Your credit score is based on credit accounts like credit cards and loans, not deposit accounts.
How long does it take for the account to fully close after I confirm in the app?
The account closes when ready when you confirm. It will disappear from your app within minutes. However, Chase may continue to send you closing statements or notices for a few weeks afterward, which is normal administrative follow-up.