You can close a Chase savings account by phone, in person, or online, depending on your account type and what Chase calls it
The fastest way is to call Chase customer service at 1-800-935-9935 and tell them you want to close the account. They will ask what you want to do with any remaining balance—transfer it to another account, receive a check, or move it to another bank. The call usually takes 10 to 15 minutes. If you have a Chase branch near you, you can also walk in with your ID and ask to close the account in person, though you may wait for a banker.
Online closure is possible for some account types through the Chase mobile app or website, but not all savings accounts support it. If the option appears in your app under account settings, you can initiate closure there, but you will still need to handle the balance separately—Chase will not let you close an account with money in it through the app alone.
Before you close, check whether you have any pending transactions, automatic transfers set up, or a Chase debit card linked to the account. Canceling the account does not cancel a debit card; you need to request that separately if you want it gone.
Key Takeaways
- Call 1-800-935-9935 to close most Chase savings accounts; the process takes about 15 minutes and requires you to decide what happens to your balance.
- You must move or withdraw all money from the account before closure is final—Chase will not close an account that still holds funds.
- Closing the account does not close a linked debit card; you must request card cancellation separately if you want it gone.
- Some savings accounts allow online closure through the app, but phone or in-person closure is more reliable and faster for most people.
- If you have automatic transfers or bill payments tied to the account, turn those off before you call, or Chase will ask you to do it during the call.
What happens to your money when you close
Chase will not close an account that still has a balance. You have three options for the money: transfer it to another Chase account you own, transfer it to an account at a different bank, or request a check mailed to you.
If you choose a transfer to another Chase account, it usually posts within one business day. If you transfer to a different bank, you will need to provide the routing number and account number of the receiving bank; Chase will initiate an ACH transfer that typically takes three to five business days. If you request a check, Chase will mail it to the address on file, and delivery takes five to ten business days depending on postal service.
Tell Chase during the closure call which option you want. They will not close the account until the balance is gone, so if you choose a check, the account will remain open until the check clears and you confirm the balance is zero.
Closing the account does not close your debit card
A Chase debit card linked to the savings account will remain active even after you close the account. The card itself is a separate product. If you want the card canceled, you must request it explicitly—either during the closure call or by calling the number on the back of the card.
If you do not cancel the card and someone has the number, they could potentially use it if the account is still technically open or if the card is still processing transactions. Canceling the card takes a few minutes and is when ready; Chase will mail you a replacement if you ask, though you do not need one if you are closing the account.
Turn off automatic transfers and bill payments first
Before you call to close the account, log into your Chase account and check whether any automatic transfers, bill payments, or recurring charges are tied to the savings account. Common ones include monthly transfers to a checking account, automatic savings programs, or subscription payments.
If you leave these active, Chase will ask you to turn them off during the closure call, which adds time. You can disable them yourself in the app or online by going to the transfer or payment settings and deleting the rule. Once they are off, you can proceed with closure without interruption.
If you forget to turn them off and Chase closes the account anyway, any pending transfers or payments will fail, and you may see error messages from merchants or your own bank. Turning them off takes five minutes and prevents that headache.
In-person closure at a Chase branch
If you prefer to close the account face-to-face, bring your ID and go to any Chase branch during business hours. Tell the banker you want to close the savings account and decide what to do with the balance. The banker can process the closure on the spot if you choose to transfer the money to another Chase account or request a check.
Wait times vary by location and time of day. Weekday mornings are usually faster than afternoons or weekends. If the branch is busy, you may wait 20 to 45 minutes. The actual closure process takes about 10 minutes once you reach a banker.
One advantage of in-person closure is that you can ask the banker to cancel the linked debit card at the same time, and they can print a receipt showing the account is closed. This is useful if you want written proof for your records.
What to expect after closure
Once the account is closed and the balance is zero, Chase will send you a final statement showing the closure date. This usually arrives within one to two weeks. The account number will no longer work, and any attempt to transfer money to it will fail.
If you set up direct deposit to this account, you will need to update your employer or the source of the deposit with a new account number before the next payment date. If you do not, the deposit will be rejected and returned to the sender.
You can still view the closed account in your Chase online banking for a limited time—usually 90 days to six months—so you can reference old statements if needed. After that, the account disappears from your account list.
Why people close Chase savings accounts
Common reasons include low interest rates, monthly maintenance fees, minimum balance requirements, or straightforward consolidating accounts at a different bank. Chase savings accounts currently offer variable interest rates that change with the market; if rates are low and you find better rates elsewhere, closing makes sense.
Some people close because they opened the account for a bonus offer and no longer need it. Others close because they are moving all banking to a different institution. Whatever your reason, the process is straightforward and takes one phone call.
Frequently Asked Questions
Will closing my savings account hurt my credit score?
No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit products like credit cards, loans, and lines of credit appear on your credit report. Closing a savings account is a banking transaction, not a credit event.
Can I reopen the account after I close it?
Chase generally allows you to reopen a closed account within a short window—usually 30 to 90 days—if you contact them quickly. After that, you would need to open a new account. Call Chase if you change your mind soon after closure and ask whether the account can be reopened.
What if there is a negative balance or fee on the account?
If the account is overdrawn or has an unpaid fee, Chase will not close it until the balance is settled. You will need to deposit money to cover the negative balance or fee before closure can proceed. The banker or phone representative will tell you the exact amount owed.
Do I need to close the account in person, or can I do it all by phone?
Phone closure is sufficient and faster for most people. You do not need to visit a branch unless you prefer a receipt or want to cancel the debit card in person. Phone closure is just as final and official as in-person closure.
How long does it take for the account to be fully closed?
The closure itself is when ready once you confirm it and the balance is zero. However, if you request a check or transfer to another bank, the account remains technically open until that transaction completes—usually three to ten business days depending on the method you choose.