You can close a Chase savings account online through the Chase mobile app or website, but you'll need to move your money out first and handle a few steps in order
Chase does not have a single "close account" button in their online banking system. Instead, you withdraw your balance, then contact Chase to formally close the account. The fastest way is through the Chase mobile app or website, where you can transfer your money to another bank account in minutes, then call or message Chase to confirm the closure. The whole process usually takes one business day once you've moved your funds.
Before you start, know that Chase may hold a small amount in your account for a few days after closure to cover any pending transactions or fees. If your account is overdrawn or has a negative balance, Chase will not close it until that's settled. And if you've had the account for less than 30 days, Chase may charge a fee to close it early — currently $25 for savings accounts, though this varies by account type.
Key Takeaways
- Move all money out of your Chase savings account first by transferring it to another bank account through the Chase app or website.
- After your balance is zero, contact Chase by phone, find message, or in person at a branch to request formal closure.
- Chase may charge a $25 early closure fee if you close the account within 30 days of opening it.
- The account closure is complete once Chase sends you written confirmation, which usually arrives within one to two weeks.
How to move your money out using the Chase app or website
Open the Chase mobile app or go to chase.com and sign in. On the app, tap the savings account you want to close, then look for "Transfer money" or "Send money." On the website, click "Transfers" in the main menu. Choose "Transfer to another bank" (not "Transfer between my accounts" — that keeps the money within Chase).
You'll need the routing number and account number of the bank account where you want the money to go. If you don't have those, log into your other bank's app or website, or call that bank and ask for them. Enter the receiving bank's information, the amount you want to transfer (usually your full balance), and confirm. Chase will process the transfer — this typically takes one to three business days, depending on the receiving bank.
Once the money has arrived at your other bank (check your balance there to confirm), your Chase savings account should show a zero balance. If there are any pending transactions or fees that post after the transfer, Chase will deduct those from the account automatically.
Contacting Chase to formally close the account
After your balance is zero, you have three ways to request closure. The fastest is usually the find message feature in the Chase app or website: go to "Contact Us," select "Send a find message," and write that you want to close your savings account. Include your account number. Chase typically responds within one business day.
You can also call Chase customer service at the number on the back of your debit card or on your account statement. Have your account number ready and tell them you want to close your savings account. They'll confirm your identity, verify the balance is zero, and process the closure request on the call.
If you prefer to do it in person, visit a Chase branch with your ID and ask to close your savings account. A banker can do this when ready and give you written confirmation on the spot.
What happens after you request closure
Once you've requested closure, Chase will flag your account for closure but may keep it open for a few more days to catch any transactions that are still processing. This is normal. You'll receive written confirmation of the closure by mail, usually within one to two weeks. Keep this letter in case you need proof later that the account is closed.
If Chase finds any pending charges or fees after you've requested closure, they'll deduct those from your account. If your account goes negative, Chase will contact you about the balance before finalizing the closure. This is rare if you've already transferred everything out, but it can happen if a check or automatic payment clears after your transfer.
Early closure fees and what triggers them
Chase charges a $25 fee to close a savings account if you close it within 30 days of opening it. This fee will be deducted from your account before closure. If you've had the account for more than 30 days, there is no closure fee.
Some Chase savings products (like certain promotional accounts) may have different terms, so check your account agreement or ask Chase directly if you're unsure. The fee appears on your account statement as "Early Account Closure Fee" or similar language.
If you can't close the account online
If the transfer option isn't working in your app or website, or if you're having trouble reaching Chase by find message, the phone is your backup. Call the number on the back of your debit card and explain that you want to close your savings account. They can walk you through transferring the money and closing the account over the phone.
If your account is overdrawn or has a negative balance, you must settle that before Chase will close it. Ask the representative how much you owe and how to pay it. Once the balance is zero or positive, you can proceed with closure.
What to do with important documents after closure
Keep your final account statement and the written closure confirmation from Chase. You may need these for tax purposes (if the account earned interest), for proof that the account is closed, or if there's ever a dispute about the closure. Store them with your other financial records for at least one year.
If you had automatic payments or direct deposits set up with this account, make sure you've updated those with your new bank account information before closing. Chase will not redirect those payments for you.
Frequently Asked Questions
How long does it take to close a Chase savings account?
The transfer of your money takes one to three business days. Once the balance is zero, the actual closure request takes one business day to process, and you'll receive written confirmation within one to two weeks. The whole timeline is usually one to three weeks from start to finish.
Will I lose interest if I close my account mid-month?
Chase calculates interest daily and pays it monthly, so you'll receive interest through the last day your account is open. Check your final statement to see the exact amount credited.
Can I close my account if I still have pending transactions?
You can request closure, but Chase will keep the account open until pending transactions clear. Once everything has posted and your balance is zero, the closure will be finalized. This usually takes a few extra days.
What if I closed my account by mistake?
Contact Chase when ready by phone or in person. If the account was closed very recently, they may be able to reopen it. The longer you wait, the harder it becomes. Have your ID ready and explain the situation to a representative.
Do I need to close my account in person, or can I do it entirely online?
You can do it entirely online or by phone. You only need to visit a branch if you prefer to, or if you're having trouble with the app or website. The find message feature and phone support both work for the full closure process.