You can close a Chase savings account by phone, in person, or online, depending on your account type and whether you have a balance

The fastest way to close a Chase savings account is to call Chase customer service at 1-800-935-9935. Have your account number ready. A representative will confirm your identity, ask why you're closing the account, and walk you through the steps. If you have a balance, they'll ask how you want the money sent — usually by check or transfer to another bank account. The call typically takes 10 to 15 minutes.

You can also close the account in person at any Chase branch. Bring your ID and account number. A banker will process the closure and handle your remaining balance the same way — by check or transfer. This route works well if you want to withdraw cash or if you prefer to handle it face-to-face.

Online closure is available for some Chase savings accounts through the Chase mobile app or website, but not all account types support it. Log in, navigate to your account settings, and look for a "Close Account" option. If you don't see one, the account type doesn't support online closure, and you'll need to use the phone or branch method instead.

Key Takeaways

  • Call 1-800-935-9935 to close your account by phone — this is the fastest method and works for all account types.
  • You must have a zero balance or arrange to move your money before the account closes; Chase will not close an account with funds in it.
  • If you have pending transactions or scheduled transfers, cancel them before you close the account to avoid complications.
  • Chase will send you a final statement showing the closure date and any remaining balance; keep this for your records.
  • Some account features, like overdraft protection linked to this savings account, will stop working once the account closes.

What happens to your money before the account closes

Chase will not close a savings account that still has a balance. Before you start the closure process, you need to move your money out. You can transfer it to another Chase account you own, to an account at a different bank, or withdraw it as cash.

The easiest method is usually a transfer to another account. If you're moving money to another bank, you can set up an external transfer through Chase's website or app — this typically takes one to three business days. If you're keeping money with Chase, transfer it to a checking account or another savings account in your name.

Once your balance is zero, the account is ready to close. If you close the account while money is still in it, Chase will hold the funds and send you a check, which adds unnecessary delay.

Timing: when the account actually closes

The account closure is not when ready. When you request closure by phone or in person, Chase processes it that day, but the account remains open for a few more business days. This window allows any pending transactions to clear and gives you time to catch any automatic payments or transfers you might have missed.

Your account will be fully closed within three to five business days. You'll receive a final statement by mail showing the closure date. After that, you won't be able to access the account or make any transactions on it.

If you have automatic bill payments or recurring transfers set to that account, they will fail once the account closes. Before you close, check your bills and subscriptions to make sure nothing is still pulling from this savings account.

Linked services that will stop working

If you set up overdraft protection on a Chase checking account using this savings account as the backup, that protection will disappear once the savings account closes. Your checking account will no longer have overdraft coverage from this source. If you rely on that protection, move it to a different savings account before you close this one.

Any scheduled transfers between this savings account and other accounts will be cancelled. Alerts and notifications tied to this account will also stop. If you've set up mobile check deposit or other features specific to this account, they'll no longer work.

What to do if you have a Chase savings account with a minor

If the account is a Chase savings account for a minor (under 18), the process is different. The parent or guardian must close the account, and they'll need to bring the minor's ID and their own ID to a branch, or call with both people on the line. Chase may ask questions about the minor's age and whether they're opening a different account.

Money in a minor's account can be transferred to a parent's account or withdrawn. Once the account closes, the minor will no longer have access to it, so make sure you've moved any money they might need.

Keeping records after closure

Chase will mail you a final statement showing the account closure date and any activity up to that point. Keep this statement for your records — it's proof the account is closed and can be useful if there's ever a question about the account later.

You can also read statements from the Chase website or app before the account closes. Go to your account, find the statements section, and read PDFs for any months you want to keep. This gives you a backup copy in case the final statement gets lost in the mail.

If you need to reference the account for tax purposes or dispute resolution, having these records makes it much easier. Store them with your other financial documents for at least a year.

Frequently Asked Questions

Can I close my Chase savings account online?

Some Chase savings accounts support online closure through the app or website, but not all do. Log in and look for a "Close Account" option in settings. If you don't see it, you'll need to call 1-800-935-9935 or visit a branch instead.

What if I have a negative balance or owe Chase money?

If your account is overdrawn, you must pay the negative balance before closing. Call Chase to find out the exact amount owed, then transfer money in or pay it by phone. Once the balance is zero or positive, you can proceed with closure.

Will closing my savings account hurt my credit score?

Closing a savings account does not affect your credit score. Credit scores are based on credit history and borrowing activity, not on deposit accounts. Closing a savings account is a routine banking action with no credit impact.

How long does it take to get my money if I request a check?

If you ask Chase to mail a check for your remaining balance, it typically arrives within five to seven business days. A transfer to another bank account is faster — usually one to three business days. You can also withdraw cash in person at a branch when ready.

Can I reopen the account after I close it?

You can open a new Chase savings account at any time, but you cannot reopen the exact same closed account. If you change your mind shortly after closing, contact Chase when ready — they may be able to reverse the closure if it hasn't fully processed yet.