You can close a Chase savings account by phone, in person, or online, depending on your account type

The fastest way is usually a phone call to Chase customer service at 1-800-935-9935. Tell them you want to close your savings account and they will walk you through it — you'll need your account number and the last four digits of your Social Security number. If you have a balance, Chase will ask how you want the money sent: a check in the mail, a transfer to another bank account, or a withdrawal at a branch. The whole call takes about 10 minutes.

You can also close the account in person at any Chase branch. Bring your ID and your debit card or account number. A teller will process the closure and handle your balance the same way — check, transfer, or cash. If you prefer to avoid the phone and have online banking set up, some account types let you initiate closure through the Chase mobile app or website, though you may still need to confirm by phone.

Key Takeaways

  • Call Chase at 1-800-935-9935 to close your account by phone, or visit a branch in person with your ID and account number.
  • You must decide what to do with your balance: receive a check by mail, transfer it to another bank, or withdraw it in cash at a branch.
  • Chase will not charge you a fee to close a savings account, but confirm this when you call in case your specific account type has unusual terms.
  • Any pending transactions or automatic transfers linked to the account should be cancelled or redirected before closure to avoid problems.
  • After closure, keep your final statement for your records and watch for any unexpected charges in the weeks that follow.

What happens to your money when you close

Your balance does not disappear — Chase will give it back to you. When you call or visit to close the account, you choose the method. A check takes five to seven business days to arrive by mail. A transfer to another bank account (at Chase or elsewhere) usually posts within one to two business days if you provide the routing and account number. If you want cash when ready, you can withdraw it at a Chase branch on the same day.

If your account has a negative balance — meaning you owe Chase money — you must settle that before closure. Chase will deduct the amount owed from any transfer or check, or ask you to pay it directly. This is rare with savings accounts but can happen if overdraft fees accumulated.

Cancel automatic transfers and linked services first

Before you close the account, check whether any automatic transfers are set up to move money in or out. This includes direct deposits, bill payments, or transfers to other accounts. If you close the account while these are active, the transfers will fail and may trigger fees or missed payments elsewhere.

Log into your Chase account online or call to review what is linked. Turn off any automatic transfers at least a few days before closure. If you have a Chase debit card tied to this savings account, decide whether you want to keep the card or close it too — closing the savings account does not automatically close the card if it is linked to a checking account instead.

Closing by phone versus in person

Phone closure is faster if you are not in a hurry for your money. You can do it from home, and Chase keeps a record of the call. The downside is that you cannot withdraw cash when ready — you have to wait for a check or transfer. In-person closure at a branch is better if you want your balance in cash the same day or prefer to handle it face-to-face.

Either way, ask Chase to confirm the account is closed and request a final statement. Some people prefer to wait for the statement in the mail to verify the closure went through, especially if they had a large balance.

What to do if you have a Chase savings account with a penalty

Some Chase savings accounts, like the Chase Preferred Savings, have an early closure penalty if you close within a certain period — usually 90 days to six months of opening. The penalty is typically a small amount, around $25 to $100, and Chase will deduct it from your balance when you close. You cannot avoid this penalty, but you can ask Chase when you call whether your account has one.

If the penalty is steep and you are just past the window, it may be worth waiting a few weeks to close penalty-free. Ask the representative how much longer you need to hold the account. If you have already paid the penalty on a previous closure, you cannot get it back, but you can use this information to avoid it on future accounts.

After your account is closed

Once Chase confirms the closure, the account number becomes inactive. Any checks or transfers sent to that account after closure will bounce or be rejected. If you had automatic payments or deposits going to this account, they will fail — update those with your new account information right away.

Keep your final statement and any confirmation email from Chase. If a charge appears on another account weeks later, or if someone tries to use the old account number, you will have proof the account was closed. It is also a good idea to check your credit report a few months later to make sure the account shows as closed in good standing, not as delinquent.

Frequently Asked Questions

Do I have to close the account in the same state where I opened it?

No. Chase is a national bank, so you can close an account at any branch or by phone regardless of where you opened it. You do not need to return to the original branch.

What if I have a pending deposit or check that hasn't cleared yet?

Wait for it to clear before you close. If you close with a pending deposit, it may bounce or be returned to the sender. Check your recent transactions online to see what is still in progress, then close a day or two after everything has posted.

Can I reopen a closed Chase savings account?

Yes, you can open a new savings account with Chase at any time. However, it will be a new account with a new number — you cannot reactivate the old one. If you closed it because of a penalty or fee issue, make sure you understand the terms of the new account before opening it.

Will closing my savings account hurt my credit score?

Closing a savings account does not affect your credit score because savings accounts do not appear on your credit report. Only credit accounts like credit cards and loans show up. You can close a savings account without any impact on your credit.

What if I forgot my PIN or do not have my debit card?

You can still close the account by phone or in person. For phone closure, Chase will verify your identity using your Social Security number and other information. At a branch, bring your ID and they will look up your account by name and address.