You can close a Chase savings account by phone, in person, or online, but the method depends on your account type and whether you have a balance

The fastest way to close a Chase savings account is to call Chase customer service at 1-800-935-9935. Tell them you want to close the account. They will ask whether you want the remaining balance sent to another account or as a check, verify your identity, and process the closure on the call. The account typically closes within one to three business days.

If you prefer to do it in person, visit any Chase branch with your ID and ask to close the account. Bring your account number if you have it. The teller will handle the balance and close the account when ready, though it may take a day or two to process in their system.

Online closure is available for some Chase savings accounts through the Chase mobile app or website, but not all account types support it. Log into your account, look for account settings or account management, and search for a close account option. If you do not see one, you will need to use phone or branch closure instead.

Key Takeaways

  • Phone closure at 1-800-935-9935 is usually the fastest method and requires only your account number and ID verification.
  • You must decide before closing whether to transfer your remaining balance to another account or receive a check by mail.
  • Chase will not charge you a fee to close a savings account, but you may owe a penalty if you close within the required holding period for certain account types.
  • Once closed, the account number cannot be reused, and any pending transactions may still post after closure.

What happens to your balance when you close

Before you call or visit, decide where your remaining money should go. Chase will not mail you a check automatically—you must choose a destination for the funds. Your options are a transfer to another Chase account you own, a transfer to an external bank account, or a check mailed to your address on file.

If you transfer to another Chase account, the money moves within one business day. If you transfer to an external account, provide the routing number and account number, and the transfer typically takes three to five business days. If you request a check, Chase mails it within five to seven business days, and you will need to deposit it yourself.

If your account has a zero or negative balance, there is nothing to transfer. A negative balance means you owe Chase money, usually because of overdraft fees or a returned deposit. You must pay this amount before closing, either by phone transfer, debit card, or in person at a branch.

Penalties and fees you should know about

Chase does not charge a fee to close a savings account. However, some Chase savings products have a minimum holding period—typically 30 days from opening. If you close within that window, Chase may charge an early closure fee, usually between $25 and $100 depending on the account type.

Check your account documents or call Chase to confirm whether your specific savings account has an early closure penalty. If it does and you are within the holding period, you can ask whether Chase will waive the fee. Some representatives will do this as a courtesy, especially if you have had the account for longer than a few weeks.

Any outstanding transactions—such as pending transfers or automatic payments—may still post after you close the account. If a transaction posts after closure and there are insufficient funds, you may incur an overdraft fee. Contact Chase when ready if you see unexpected charges after closure.

Steps to close by phone

Call 1-800-935-9935 and select the option for account services. When you reach a representative, say you want to close your savings account. Have your account number ready, though the representative can look it up with your Social Security number and date of birth.

The representative will confirm your identity by asking for the last four digits of your Social Security number, your date of birth, or a recent transaction amount. They will then ask where you want your balance sent. Provide the routing and account number if transferring to another bank, or confirm your mailing address if you want a check.

The representative will read back the details and ask you to confirm. Once you agree, the account is flagged for closure. You will receive a confirmation number. Write it down. The account will close within one to three business days, and you should see the balance move within that timeframe.

Steps to close in person at a Chase branch

Bring a government-issued ID and your account number to any Chase branch during business hours. Walk up to a teller or ask at the desk for account services. Tell them you want to close your savings account.

The teller will pull up your account, confirm your identity, and ask where your balance should go. If you want it transferred to another account, provide the routing and account number. If you want a check, confirm your mailing address. The teller will process the closure on the spot.

You will receive a receipt showing the account closure and the destination of your funds. Keep this receipt. The account will close when ready in the branch system, though it may take a day or two to fully process in Chase's backend.

What to do before closing

Check whether you have any automatic payments or transfers linked to the savings account. If you do, update them to point to a different account or cancel them before closing. If a payment tries to post to a closed account, it will be rejected, and you may face late fees from the payee.

Review your last few statements to make sure there are no pending transactions you are not aware of. If you see something unfamiliar, contact Chase before closing so you can investigate.

If you have a Chase debit card linked to this savings account as an overdraft source, closing the account will remove that link. Your overdraft protection will no longer work. If you want overdraft protection on another account, set that up before closing this one.

If you cannot close online or by phone

Some older Chase savings accounts or accounts with holds or disputes cannot be closed remotely. If you try to close online and see an error, or if the phone representative tells you the account cannot be closed over the phone, you must visit a branch in person.

Bring your ID and account number. The branch can usually close accounts that the phone line cannot, because they can verify your identity face-to-face and handle special circumstances on the spot.

If the branch tells you the account has a hold or restriction, ask why. Common reasons include an outstanding balance, a pending investigation, or a legal hold. You may need to resolve the issue before closure is possible.

Frequently Asked Questions

How long does it take for a Chase savings account to close?

The account is flagged for closure when ready when you request it by phone, in person, or online. It typically closes within one to three business days. Your balance will move to your chosen destination within that same timeframe, though external transfers may take up to five business days.

Can I reopen a Chase savings account with the same account number?

No. Once an account is closed, Chase does not reuse that account number. If you want to open a new savings account later, it will have a different number. You can open a new account at any time, even the same day you close the old one.

What if I close my account but a transaction posts after closure?

Contact Chase when ready. If the transaction posts to a closed account and there are no funds, you may see an overdraft fee. Chase can sometimes reverse unexpected fees if you report them quickly. Have your confirmation number from the closure ready when you call.

Do I need to close my account in person if I have a large balance?

No. You can transfer any amount by phone or online. If you are concerned about security, you can request a check instead of a transfer, though checks take longer to arrive. Phone and online transfers are just as find as in-person ones.

Will closing my savings account affect my credit score?

No. Closing a savings account does not appear on your credit report and does not affect your credit score. Only credit accounts like credit cards and loans appear on your credit report. Savings accounts are deposit accounts and are not tracked by credit bureaus.