You can close a Chase savings account online through the Chase mobile app or website, but only if your account balance is zero and you have no pending transactions
Chase does not offer a complete online closure process for savings accounts. You can initiate the closure and transfer your remaining balance out, but you will need to call Chase at 1-800-935-9935 to finalize it. The phone call takes about 10 minutes. If your account has a zero balance and no holds, Chase can close it when ready on the call. If there are pending deposits or withdrawals, you may need to wait for those to clear first.
The reason for the phone requirement is fraud prevention. Chase verifies your identity by asking security questions before closing an account tied to your Social Security number and banking history. This protects you from someone else closing your account without permission.
Key Takeaways
- You must have a zero balance in your savings account before Chase will close it, so transfer or withdraw all remaining money first.
- Chase requires a phone call to complete the closure, even though you can start the process online or through the app.
- Call 1-800-935-9935 during business hours (typically 8 a.m. to 9 p.m. ET, seven days a week) and have your account number ready.
- Closure usually takes effect within one to three business days after the phone call, though the account may appear closed when ready in your app.
- If you have a linked checking account or credit card, closing your savings account does not affect those accounts.
Step-by-step: transfer your balance before calling
Before you call Chase, move all money out of the savings account. You can transfer it to another Chase account you own, to an external bank account, or withdraw it as cash. Log into Chase.com or the Chase mobile app, go to your savings account, and select "Transfer money" or "Send money." If you are transferring to an external account, you may need to add it first under "Manage external accounts" — this can take one to two business days to verify.
Once the transfer is complete and your savings account shows a zero balance, wait for any pending transactions to clear. Check your account for 24 hours to make sure no automatic payments, fees, or deposits are still processing. Many people miss this step and have to call back when a small fee posts after they thought the account was closed.
If you have a Chase savings account with a monthly maintenance fee (currently $5 for most accounts), closing it stops that fee when ready. You do not get a refund for fees already charged, but you stop future ones the moment the account closes.
Making the phone call to finalize closure
Call 1-800-935-9935 and tell the representative you want to close your savings account. Have your account number ready — you can find it on your debit card, in the app, or in your last statement. The representative will ask security questions to confirm your identity, such as recent transactions or the answer to a security question you set up when you opened the account.
Tell the representative that your balance is already zero and there are no pending transactions. They will confirm the account details on their end and process the closure. Ask them for a confirmation number and note the date they say the account will close. Most closures take effect within one to three business days, though some appear closed in your app when ready.
If the representative tells you there is still a balance or pending transaction, do not close the account yet. Ask them what is pending and when it will clear. You can call back once it does.
What happens to linked accounts and automatic payments
Closing your savings account does not close your checking account, money market account, or credit card if you have them with Chase. Those accounts remain open and active. If you had automatic transfers set up between your savings and checking account, those will stop working once the savings account closes, so make sure you do not rely on them for bill payments or regular transfers.
If you had automatic deposits going into the savings account (such as payroll or benefits), those will fail after closure. Contact your employer or the organization sending the deposit and update your account information to point to a different account, or they may hold the money and you will have to contact them to redirect it.
If you cannot close online or by phone
If you have a frozen account, an active dispute, or a balance you cannot move (such as a hold placed by Chase or a court order), you will not be able to close the account by phone. In these cases, visit a Chase branch in person with your ID and account number. A banker can review why the account is restricted and either remove the restriction or explain what needs to happen before closure is possible.
If you are outside the United States or do not have a U.S. phone number, you can still close the account by visiting a branch or by mailing a written request to Chase. The mailed request takes longer — typically two to four weeks — so calling is faster if you can.
Timeline and what to expect after closure
After you call and the representative processes the closure, the account will close within one to three business days. You may see it disappear from your app when ready, or it may stay visible for a few days marked as "closed." Both are normal. Once it is closed, you cannot reopen it — you would have to open a new savings account if you change your mind.
You will not receive a final statement in the mail unless there was activity in the account during the month it closed. If you need a record of the account for tax or legal purposes, read your statements from the app or website before you close it, or ask the representative on the phone to email you a final statement.
Frequently Asked Questions
Can I close my Chase savings account if it has a negative balance?
No. You must bring the balance to zero or positive before closing. If your account is negative, you owe Chase that amount. Contact Chase to discuss a payment plan, or deposit money to cover the negative balance and then close the account.
What if I forgot my online password and cannot log in to transfer the money?
Call 1-800-935-9935 and ask the representative to help you transfer the balance over the phone. They can move the money to another account or arrange a check to be mailed to you. Once the balance is zero, they can close the account on the same call.
Will closing my savings account hurt my credit score?
No. Closing a savings account does not affect your credit score because savings accounts do not appear on your credit report. Only credit cards, loans, and lines of credit show up on your credit history.
How long does it take to close a Chase savings account?
The phone call takes about 10 minutes. The account itself closes within one to three business days after the call. You may see it disappear from your app when ready, but the official closure date is when Chase processes it on their end.
Can someone else close my savings account if they have access to my online account?
No. Even if someone knows your password, they cannot close the account without calling Chase and passing the security questions. This is why Chase requires a phone call — it is a fraud prevention step.