You can close a Chase savings account through the Chase mobile app in a few minutes, but the app will only let you do it if your account balance is zero

The Chase app does not have a button that says "close account." Instead, you withdraw all your money first, and then the app gives you the option to close it. If you have a balance remaining, the app will not let you proceed — you have to move or withdraw every dollar before Chase will close the account.

The process takes about five minutes if your account is already empty. If you still have money in the account, you will need to transfer it out first, which can take one to three business days depending on where you are sending it.

Key Takeaways

  • Your Chase savings account balance must be zero before you can close it through the app — you cannot close an account with money still in it.
  • You can transfer money to another Chase account when ready, or to an outside bank account in one to three business days.
  • After your balance reaches zero, open the app, go to your savings account, and look for the close account option in the account details or settings menu.
  • If you cannot find the close option in the app, you can call Chase customer service at the number on the back of your card, and they will close it over the phone.

Moving money out of your savings account

Before you can close the account, you need to get the balance to zero. You have two main ways to do this: transfer the money to another account, or withdraw it in cash.

If you have another Chase checking or savings account, you can transfer money between them when ready through the app. Open the app, tap on your savings account, look for "Transfer" or "Move Money," and choose the other Chase account as your destination. The money shows up right away.

If you want to send the money to a bank outside Chase, you can set up an external transfer. This takes one to three business days. You will need the account number and routing number of the bank you are sending it to. You can also withdraw cash at a Chase ATM or inside a Chase branch if you prefer to have the money in hand.

Finding the close account option in the app

Once your balance is zero, open the Chase app and navigate to your savings account. Tap on the account name or the three-dot menu icon (sometimes called "more options") on that account's screen.

Look for a link or button that says "Close Account," "Manage Account," or "Account Settings." The exact wording and location can vary depending on which version of the Chase app you have, but it will be somewhere in the account details or settings area. Tap it, and the app will ask you to confirm that you want to close the account.

Read through any messages the app shows you — Chase may ask why you are closing the account or offer you other products. You do not have to answer these questions; you can skip them and proceed to close. Once you confirm, the account closes when ready.

What happens after you close the account

Your account closes right away, but it can take a few days for the closure to show up in your app. You may still see the account listed for a day or two, but it will be marked as closed and you will not be able to use it.

If you set up any automatic transfers or bill payments from this savings account, they will stop working once it closes. If you have any pending transactions that have not cleared yet, they may still go through after the account is closed, which can cause overdraft fees or other problems. Before you close, make sure there are no outstanding checks, automatic payments, or pending transfers linked to this account.

If you cannot find the close option in the app

Some older versions of the Chase app do not have a close account option, or the button may be hidden in a place you cannot find. If you have looked through the account settings and cannot locate it, you can close the account by phone instead.

Call the number on the back of your Chase debit card or check. Tell the representative that you want to close your savings account. They will verify your identity and close it for you over the phone. This usually takes less than five minutes. You do not need to be a Chase customer at another bank — the representative can close it even if you do not have any other accounts with Chase.

Closing a joint savings account

If the savings account is held jointly with another person, both account holders usually have to agree to close it. Chase may require both of you to call in, or they may allow one person to close it on behalf of both. Call Chase to ask about their policy for your specific account.

If you are the only one who wants to close the account and the other person does not, you may not be able to close it through the app. In that case, you would need to contact Chase directly to discuss your options, which might include removing yourself from the account instead of closing it entirely.

Frequently Asked Questions

What if I have a pending deposit that has not cleared yet?

Wait for the deposit to clear before closing the account. If you close an account with a pending deposit, the money may be returned to the sender or held by Chase. Check your recent transactions in the app to see if the deposit has posted. Once it shows as completed, you can transfer it out and close the account.

Can I reopen a closed Chase savings account?

You can open a new Chase savings account at any time, but you cannot reopen the exact same account once it is closed. If you change your mind shortly after closing, call Chase right away — they may be able to reverse the closure within a short window. Otherwise, you will need to open a new account.

Do I lose my debit card when I close my savings account?

Closing a savings account does not affect your debit card. Your card is linked to your checking account, not your savings account. You can keep using it after the savings account closes. If you also close your checking account, then Chase will deactivate your card.

Will closing my account hurt my credit score?

Closing a savings account does not affect your credit score. Credit scores are based on borrowing and repayment history, not on the accounts you keep open. Savings accounts are not reported to credit bureaus, so closing one has no impact on your credit.

What if I forgot my app password and cannot log in?

You can still close the account by calling Chase at the number on the back of your card. The representative will verify your identity and close it for you. You do not need to log into the app to close an account — the phone method works just as well.