You can close a Chase savings account through the Chase mobile app or website without visiting a branch
Chase lets you close a savings account online in a few minutes. You'll need to move any remaining balance to another account first—Chase won't let you close an account with money still in it. The process happens entirely through the Chase app or website, and you'll get a confirmation number when it's done.
The account closes when ready, though it can take a few business days for Chase's systems to fully process the closure. You won't be charged a fee for closing the account, and any pending transactions will post before the closure completes.
Key Takeaways
- You must transfer or withdraw all money from the account before Chase will let you close it.
- The closure happens online through the Chase app or website—no branch visit required.
- You'll receive a confirmation number when ready, and the account closes the same day.
- Chase does not charge a fee to close a savings account.
- If you have pending deposits or transfers, they will post before the closure is final.
Step-by-step process through the Chase app
Open the Chase mobile app and sign in. Tap on the savings account you want to close. At the bottom of the account screen, you'll see a menu icon (three horizontal lines) or a "More" option—tap it. Look for "Close account" or "Account services" and select it.
Chase will show you the account balance. If there's any money in the account, you must move it first. You can transfer it to another Chase account you own, or withdraw it at an ATM or branch. Once the balance is zero, return to the same menu and select "Close account" again. Chase will ask you to confirm the closure and may ask why you're closing it—this is optional to answer. You'll see a confirmation number on screen; take a screenshot or write it down.
Closing through Chase.com on a computer
Log into Chase.com and click on the savings account name. On the account details page, look for "Account services" or a settings icon. Click "Close account" or "Close this account." Chase will display the current balance and require it to be zero before proceeding.
If the account has a balance, Chase will show you transfer options. You can move money to another Chase account, or you'll need to withdraw it separately. Once the balance is confirmed as zero, complete the closure request. Chase will display a confirmation number—save this for your records.
What to do if the account has a balance
Chase will not close an account with money in it. You have two options: transfer the balance to another account, or withdraw it. The transfer is usually faster. If you have another Chase checking or savings account, you can move the money between them when ready through the app or website.
To transfer, go to "Transfers" in the Chase app, select the savings account as the source, and choose the destination account. Enter the amount and confirm. The transfer posts when ready. If you don't have another Chase account, you can withdraw the money at a Chase ATM or visit a branch with your debit card. Once the balance reaches zero, return to close the account.
Timing and what happens after closure
The account closes on the day you request it. You'll receive a confirmation number when ready. However, Chase's internal systems may take one to three business days to fully process the closure. During this time, any checks or automatic payments that were scheduled might still post to the account—Chase will handle these and may send you a notice about how they were processed.
After closure, you won't be able to log into that account or access its history through the app. Chase keeps records of closed accounts for your file, and you can request a statement or transaction history by calling Chase customer service if you need it later.
If you can't close the account online
Most savings accounts can be closed online, but some situations require a phone call or branch visit. If the "Close account" option doesn't appear in your app or on the website, the account may have a hold, a pending dispute, or an unusual status that prevents online closure.
Call Chase customer service at the number on the back of your debit card or visit a Chase branch with your ID. A representative can tell you why the online option isn't available and close the account for you over the phone or in person. This usually takes the same amount of time as the online process.
What to know about account closure and your credit
Closing a savings account does not affect your credit score. Savings accounts are not reported to credit bureaus the way credit cards or loans are. Closing the account won't show up on your credit report and won't change your credit history.
However, if the account was linked to overdraft protection on a checking account, closing it may affect how that protection works. If you had set up automatic transfers or bill payments from this savings account, those will stop working once it closes—update any recurring payments before you close the account.
Frequently Asked Questions
What happens if I close the account but still have pending transactions?
Chase will allow pending transactions to post before the closure is final. This can take one to three business days. If a transaction posts after the account is closed, Chase will handle it according to the transaction type—deposits may be returned to the sender, and withdrawals may be processed from a linked account if overdraft protection is active.
Can I reopen a Chase savings account I just closed?
Yes, you can open a new savings account with Chase at any time. However, if you closed the account due to a fee dispute or other issue, Chase may flag your account history. If you want to reopen the same account number, that's not possible—closed accounts cannot be reopened. You'll open a new account instead.
Do I need to close my account in person or can I do it entirely online?
You can close it entirely online through the app or website. A branch visit is not required. The only exception is if the online option is unavailable due to an account hold or dispute, in which case you'll need to call or visit a branch.
Will Chase charge me a fee to close the account?
No. Chase does not charge a fee to close a savings account. However, if the account has an outstanding balance due to overdraft or fees, you'll need to pay that before closure.
How long does it take for the account to fully close?
The account closes when ready when you confirm the request, and you'll receive a confirmation number right away. Chase's internal processing can take one to three business days, during which pending transactions may still post. After that period, the account is fully closed and inaccessible.