You can close a Chase savings account by phone, in person, or online, depending on your account type and what you need to do with the money first

Chase lets you close a savings account through three main routes: calling their customer service line, visiting a branch in person, or using their online banking portal if your account type supports it. Before you close, you'll need to decide what happens to any remaining balance — Chase will not close an account with money in it, so you either transfer the funds out or have them sent to you by check. The whole process usually takes a few minutes on the phone or in person, though it can take longer if you're waiting for a check to arrive or if there are holds on your account.

The reason you're closing matters slightly. If you're moving money to another bank, a transfer is fastest. If you're closing because of fees or service issues, knowing what triggered the decision helps you avoid the same problem with your next account. If you have a linked checking account or pending transactions, those need to settle first.

Key Takeaways

  • Chase will not close a savings account that still holds money, so you must move or withdraw your balance before the account closes.
  • Calling Chase customer service at 1-800-935-9935 is the fastest way to close most savings accounts and confirm the account is actually closed.
  • If you visit a branch, bring a photo ID and ask for written confirmation that the account has been closed.
  • Checks sent to your address after closure can take five to ten business days to arrive, so plan accordingly if you need the money quickly.
  • If your account has a pending direct deposit or automatic payment, those transactions may fail after closure, so update those arrangements first.

Closing by phone is usually the fastest option

Call Chase customer service at 1-800-935-9935 and tell them you want to close your savings account. Have your account number ready — you'll find it on your debit card, a recent statement, or in the Chase mobile app. The representative will confirm your identity by asking for your Social Security number, date of birth, or answers to security questions you set up when you opened the account.

Once verified, the representative will ask what you want to do with your balance. If you have money in the account, you can request a check be mailed to your address on file, or you can provide the routing and account number of another bank where you want the funds transferred. A transfer to another bank usually posts within one to three business days. A check typically arrives in five to ten business days, though this varies by mail delivery in your area.

Ask the representative to confirm the account is closed and request a reference number for the closure. Write down this number — it's your proof the account was actually closed, which matters if Chase later sends you statements or if you need to dispute something related to the account.

Closing in person at a Chase branch

Walk into any Chase branch with a photo ID and tell a teller you want to close your savings account. Bring your debit card if you have one, though it's not required. The teller will pull up your account, confirm your identity, and ask what you want to do with your balance.

If your balance is small, the teller can sometimes give you cash on the spot. For larger amounts, they'll offer to mail you a check or transfer the funds to another account. Ask for a written confirmation of the closure — some branches print this when ready, others mail it. If they mail it, ask for a reference number and the expected arrival date.

One advantage of closing in person: you can see the account close in real time and walk out knowing it's done. The downside is branch hours and travel time. If you're closing because of a service problem, you can also ask to speak with a manager about what went wrong.

Online closure through Chase's website or app

Not all Chase savings accounts can be closed online. Money Market accounts and some specialty savings products require a phone call or branch visit. Standard Chase savings accounts sometimes allow online closure, but only if your balance is zero.

If your account is may be able to access, log into Chase.com or the Chase mobile app, go to your account settings, and look for an option to close the account. The exact path varies depending on which version of the website or app you're using. If you don't see a close option, your account type doesn't support online closure — call or visit a branch instead.

Online closure is fastest if it's available to you, but you lose the ability to ask questions or get when ready written confirmation. If you choose this route, take a screenshot of the confirmation page and save it.

What to do before you close

Check your account for any pending transactions. If you have a direct deposit set to hit this account, update your employer or the organization sending the deposit so it goes to your new account instead. If you have automatic bill payments or transfers coming out of this account, move those to another account first. Transactions that hit a closed account will fail, and you could face late fees or service interruptions.

If your Chase savings account is linked to a checking account for overdraft protection, closing the savings account will remove that protection. Your checking account will still work, but overdrafts won't be covered by the linked savings account anymore.

Check your recent statements for any fees or holds you don't understand. If there's a hold on your account (usually placed by Chase if there's suspected fraud or a dispute), you'll need to resolve that before closing. Call customer service to ask about any holds.

What happens after you close

Once closed, you won't be able to use the account. Any debit card tied to that account will stop working for that specific account, though if it's also linked to a checking account, it will still work for the checking side. Chase will stop sending statements for the closed account after a few months.

If you requested a check, watch for it in the mail. If it doesn't arrive within the timeframe the representative gave you, call Chase back with your reference number and ask them to trace it. They can reissue a check or arrange a transfer instead.

Keep your closure confirmation or reference number for at least a year. If Chase sends you a statement or bill related to the closed account, you'll have proof it was closed and can dispute the charge.

Reasons Chase might not let you close when ready

If your account has a negative balance — meaning you owe Chase money — they won't close it until you pay what you owe. This usually happens if fees exceeded your balance. Pay the negative amount first, then request closure.

If there's an active dispute or fraud claim on the account, Chase may freeze it until the investigation finishes. You can still request closure, but it may not process until the dispute is resolved. Ask the representative how long the investigation typically takes.

If you have a Chase credit card or loan tied to the same customer profile, closing a savings account won't affect those products. However, if you're closing because of a dispute with Chase, address that issue separately — closing one account doesn't resolve problems with other accounts.

Frequently Asked Questions

Can I reopen a Chase savings account I just closed?

Yes, you can open a new Chase savings account at any time. However, if you closed the account because of a problem — like excessive fees or poor service — the new account will have the same terms and conditions. If you're unhappy with Chase's savings products, consider comparing rates and features at other banks before opening a new account.

What if I close my account but still have a pending deposit?

Deposits that post after the account closes will be rejected and returned to the sender. Before closing, wait for any pending deposits to post, or update the sender with your new account information. If a deposit is rejected after closure, contact the sender to have it redirected to your new account.

Will closing my Chase savings account affect my credit score?

No. Closing a savings account does not appear on your credit report and does not affect your credit score. Credit reports track credit accounts like credit cards and loans, not deposit accounts. Closing a savings account is a routine banking action with no credit impact.

Do I have to pay a fee to close my Chase savings account?

Chase does not charge a fee to close a savings account. However, if you close the account within a certain timeframe of opening it, some Chase savings products have early closure fees — usually between $25 and $100. Check your account agreement or call customer service to confirm whether your specific account has this restriction.

What if Chase sends me a statement after I close the account?

This sometimes happens if the closure processes slowly or if there are pending transactions. Keep your closure confirmation number. If you receive a statement or bill after closure, contact Chase with your reference number and explain the account was closed. They will correct their records and stop sending statements.