You can close a Chase savings account by phone, in person at a branch, or through the Chase mobile app — each takes a different amount of time and requires different steps.
Chase does not charge a fee to close a savings account. Before you close, you need to decide what to do with any money in the account — you can transfer it to another Chase account, move it to a different bank, or withdraw it in cash. Chase will not automatically close the account just because the balance is zero, so you have to actively request the closure. The process itself takes minutes on the phone or in a branch, but the account may take a few business days to fully close in their system.
The fastest method is usually calling Chase customer service at 1-800-935-9935. Have your account number ready. A representative will confirm your identity, ask why you are closing (they may not push back, but some do), and process the closure. If you have a balance, they will ask where you want the money to go. The account closes that day in most cases, though it may show as "closed" in your app within 24 hours.
Key Takeaways
- You must actively request closure — Chase will not close the account automatically even if the balance reaches zero.
- Move or withdraw your money before closing, or tell the representative where to send it during the closure call.
- Closing by phone (1-800-935-9935) is fastest and takes about 10 minutes; in-branch closure takes longer but gives you a paper record.
- The account shows as closed in your app within 24 hours, though it may take a few business days to fully disappear from your account list.
- Chase charges no fee to close a savings account at any time.
Closing by phone with Chase customer service
Call 1-800-935-9935 and have your account number and Social Security number ready. The representative will verify your identity by asking security questions or confirming recent transactions. This usually takes two to three minutes.
Once verified, tell them you want to close your savings account. They will ask if you have a balance and what you want to do with it. If you say "transfer to my checking account," they can do that when ready — the money moves within one business day. If you want it sent to an external bank account, you will need to provide the routing number and account number, and the transfer takes two to three business days. If you want cash, you can withdraw it at a branch or request a check, which takes five to seven business days to arrive.
After you choose, the representative will confirm the closure and give you a reference number. Write it down. The account closes that day, though it may take until the next business day to show as closed in your app.
Closing in person at a Chase branch
Bring your ID and your account number (or just your debit card). Tell a teller you want to close your savings account. They will pull up your account, confirm your identity, and ask what to do with any balance. If you want cash, they can give it to you when ready. If you want a transfer to another account, they can process it on the spot.
The teller will print a closure confirmation. Keep this — it is your record that you closed the account on that date. The account shows as closed in your app within 24 hours, though it may remain visible in your transaction history for several months.
In-person closure takes longer than a phone call because branches are often busy, but you leave with a paper record and when ready confirmation that the money went where you wanted it.
Closing through the Chase mobile app
Open the Chase app, go to your savings account, and look for a menu icon (usually three horizontal lines or three dots). Scroll down to find "Close account" or "Account settings." Tap it. The app will ask you to confirm your identity and may ask why you are closing.
The app will show you your current balance and ask what to do with it. You can transfer to another Chase account or request a check. You cannot transfer to an external bank through the app — if you want that, you have to call or visit a branch.
After you confirm, the app will show a closure confirmation number. The account closes within 24 hours. This method is convenient if you have no balance or want to move money between Chase accounts, but it is slower than phone closure if you need to transfer to an external bank.
What happens to pending transactions and automatic payments
If you have automatic payments set up on this savings account — like a monthly transfer to pay a bill — you need to cancel them before closing. Chase will not automatically cancel them, and if a payment tries to go through after closure, it will fail and may trigger an overdraft fee on another account.
Check your account settings for any recurring transfers or bill payments. Cancel each one before you request closure. If you forget and a payment fails, call Chase to dispute any resulting fees.
Pending transactions (money you sent but has not cleared yet) will still process even after you request closure, as long as the account has not fully closed in Chase's system. If the pending transaction is larger than your balance, it may overdraft. Move money back into the account or wait for pending items to clear before closing.
Transferring your money before or during closure
You have three options for what happens to your balance: transfer to another Chase account, transfer to a different bank, or withdraw as cash.
Transfer to another Chase account: This is when ready. You can do it through the app, online, or by telling the representative during your closure call. The money appears in the other account within minutes to one business day.
Transfer to a different bank: You need the receiving bank's routing number and your account number there. This takes two to three business days. You can set this up during a phone call or in person, but not through the app. If you do not have that information, you can close the account with a zero balance and transfer later — Chase will not charge you for having a closed account.
Withdraw as cash: At a branch, you can withdraw your full balance when ready. By phone or app, you can request a check, which takes five to seven business days. There is no limit on how much you can withdraw.
After your account closes
Your account will show as "closed" in the Chase app within 24 hours. You will no longer be able to log in to that specific account, but it will remain in your account history for your records. Chase keeps closed account information for seven years.
If you need a statement from the closed account, you can read it from your Chase account history before closure, or call customer service after closure to request one. Chase will email it to you.
If you closed the account by mistake or change your mind within a few days, call 1-800-935-9935 and ask if they can reopen it. Chase can sometimes reopen accounts within 30 days of closure, but this is not may provide — it depends on why it was closed and how long ago.
Frequently Asked Questions
Do I have to close the account in person, or can I do it over the phone?
You can close by phone, in person, or through the app. Phone is fastest — about 10 minutes. In-person takes longer because of branch wait times, but you get a paper receipt. The app works only if you have no balance or want to transfer to another Chase account.
What if I have a negative balance when I try to close?
You cannot close an account with a negative balance. You have to deposit money to bring it to zero first. Call Chase to find out the exact amount owed, deposit it, and then request closure.
Can I reopen a Chase savings account after I close it?
Chase can sometimes reopen a closed account within 30 days. Call 1-800-935-9935 and ask. After 30 days, you would have to open a new account instead. There is no fee to open a new savings account.
Will closing my savings account hurt my credit score?
Closing a savings account does not affect your credit score. Credit scores are based on credit history — loans, credit cards, and payment history. Savings accounts do not appear on your credit report.
What if I forgot to cancel automatic payments before closing?
Call Chase when ready at 1-800-935-9935. If a payment tried to process and failed, ask them to reverse any overdraft fees. They may remove the fee as a courtesy, especially if it is your first time.