You can close a Chase savings account online, by phone, or in person—but you need to empty it first and settle any outstanding fees

Chase does not let you delete a savings account while money is still in it. You must withdraw or transfer the full balance before closing. Once the account is empty, you can initiate closure through your online banking portal, by calling Chase customer service at 1-800-935-9935, or by visiting a Chase branch in person. The process itself takes a few minutes, but Chase may take up to 30 days to fully close the account and send you written confirmation.

If you have automatic deposits or bill payments tied to this account, those will stop working once closure is complete. Check your payroll settings and any recurring transfers before you proceed, so you do not miss a payment or have direct deposit fail.

Key Takeaways

  • Your Chase savings account must have a zero balance before you can close it; you cannot delete an account with money in it.
  • You can close the account online through Chase.com, by phone at 1-800-935-9935, or by walking into any Chase branch with your ID.
  • Chase will charge you an early closure fee if you close the account within the required holding period—typically 90 days for most savings products, though this varies by account type.
  • After you request closure, allow up to 30 days for Chase to process it and send you written confirmation that the account is closed.
  • Any automatic deposits, bill payments, or transfers linked to this account will stop working once the account closes, so update those settings beforehand.

Check for early closure fees before you proceed

Chase charges an early closure fee on most savings accounts if you close them within a certain window—usually 90 days from opening, though some accounts have different terms. The fee is typically $25 to $100, depending on the account type. You can find the exact terms in your account agreement or by logging into Chase.com and viewing your account details.

If you are within the fee window, you have two choices: wait until the holding period ends, or close now and accept the fee. Chase will deduct the fee from your account balance automatically, so if your balance is smaller than the fee, you may end up owing Chase money. Call 1-800-935-9935 to confirm the exact fee amount and holding period for your specific account before you decide.

Withdraw or transfer your full balance

Before you can close the account, every dollar must come out. You can transfer the money to another Chase account, move it to a different bank, or withdraw it in cash. The fastest method is usually a transfer to another account at the same bank—that happens when ready or within one business day.

If you are transferring to an outside bank, use the external transfer feature in your Chase online banking portal. You will need the receiving bank's routing number and your account number there. External transfers typically take three to five business days. If you want cash when ready, visit a Chase branch and withdraw at the teller window, or use an ATM if the amount is within your daily withdrawal limit.

Close the account online through Chase.com

Log into your Chase account at Chase.com and navigate to the account you want to close. Look for a settings or account options menu—the exact location varies slightly depending on whether you are on desktop or mobile, but it is usually marked as "Account Settings" or "Manage Account." Select the option to close or deactivate the account.

Chase will ask you to confirm that the balance is zero and that you understand any remaining fees will be charged. Review the summary, then submit your closure request. You will see a confirmation number on screen. Take a screenshot or note the number—you may need it if you have questions later. Chase will send you an email confirmation within 24 hours.

Close by phone if you prefer to speak with someone

Call Chase customer service at 1-800-935-9935 and tell them you want to close your savings account. Have your account number and ID ready. The representative will confirm your balance is zero, review any fees, and process the closure over the phone. This usually takes 10 to 15 minutes.

Ask the representative to email you a confirmation of the closure request, or ask for a reference number you can use to track the status. If you have questions about fees or the holding period, this is the best time to ask—the representative can explain your specific account terms and may be able to waive a fee in some cases if you ask.

Close in person at a Chase branch

Bring your ID and visit any Chase branch during business hours. Tell a banker you want to close your savings account. They will verify your identity, confirm the balance is zero, and process the closure at their desk. This takes about 10 minutes and you will walk out with a receipt confirming the request.

Closing in person is useful if you want to withdraw cash at the same time or if you have questions about fees that you prefer to discuss face-to-face. The banker can also help you set up a new account at a different bank if you want to move your money somewhere else.

What happens after you request closure

Chase processes account closures within 30 days of your request. During this time, the account is still technically open but inactive—you cannot use it, and no new transactions will post. Any pending transactions that were in flight when you requested closure may still clear, so watch for those.

You will receive written confirmation by mail once the account is fully closed. Keep this letter for your records. If you do not receive confirmation within 45 days, call 1-800-935-9935 and ask for a status update using your closure request number.

Frequently Asked Questions

Will closing my savings account hurt my credit score?

No. Closing a savings account does not affect your credit because savings accounts do not report to credit bureaus. Only credit products like credit cards, loans, and lines of credit appear on your credit report. Closing a savings account has no impact on your credit score.

What if I have a pending direct deposit scheduled to hit this account?

Once the account is closed, the deposit will be rejected and bounce back to your employer or the source of the deposit. Update your direct deposit information with your employer or benefits provider before you close the account. This usually takes one to two pay cycles to take effect, so plan ahead.

Can I reopen a Chase savings account I just closed?

Yes, you can open a new savings account with Chase at any time. However, if you closed the account within the required holding period, you paid an early closure fee. Opening a new account will not refund that fee, so you would be starting fresh. There is no waiting period to reopen.

What if my account has a negative balance because of fees?

If fees exceeded your balance, you owe Chase that amount. Chase will send you a bill or notice of the amount due. Pay it promptly to avoid collection action. You can pay online through Chase.com, by phone, or by mailing a check to the address on the notice.

Do I need to close linked accounts or services before I close my savings account?

You should update any automatic bill payments, transfers, or deposits that use this account. However, you do not need to formally close those services first—they will straightforward fail or stop working once the account closes. To avoid missed payments or bounced deposits, update those settings a few days before you request closure.