Where to find your routing number in the Chase mobile app
Open the Chase mobile app and sign in with your username and password. Tap the account you want the routing number for — this is usually your checking account, though you can look it up for any account you hold. At the bottom of the account screen, you will see a section labeled "Account Details" or a "More" button (the exact wording varies depending on whether you use iPhone or Android). Tap that section to expand it.
Your routing number appears in the Account Details section alongside your account number. It is a nine-digit code printed in plain text. Write it down or take a screenshot so you have it when you need it for direct deposit, bill pay, or transfers from outside Chase.
If you cannot find the Account Details button on your first look, scroll down on the account screen — some phones display it lower on the page. If scrolling does not reveal it, try signing out of the app completely and signing back in. Occasionally the app needs a refresh to display all available options, and this usually fixes the problem.
Key Takeaways
- Your Chase routing number appears in the Account Details section of the mobile app, which you reach by tapping your account and looking for a "More" or "Account Details" button at the bottom of the screen.
- The routing number is a nine-digit code that is the same for all Chase customers in your region, so you only need to find it once and can reuse it for all future transactions.
- If Account Details does not appear on your screen, scroll down or sign out and back in to refresh the app and reveal the option.
- You can also find your routing number on a Chase check, on the Chase website, or by calling Chase customer service if the mobile app does not work.
- Chase routing numbers are tied to your region and account type, so the number may change if you move to a different state or open a new account.
What the routing number is used for
Your routing number tells other financial institutions which Chase branch or processing center handles your account. When your employer sets up direct deposit, they use your routing number and account number together to deposit your paycheck into the right account at the right bank. Without the correct routing number, the deposit will either fail or go to the wrong place.
You also need your routing number when you set up bill pay through another bank, transfer money from a non-Chase account into Chase, or receive a wire transfer from someone outside the Chase system. The routing number is public information — it is safe to share it because it only works together with your account number, and neither one alone lets someone take money from your account.
Other ways to find your routing number if the app does not work
If the mobile app is not loading or you cannot find the Account Details section after scrolling and refreshing, you have other options that work just as well. The easiest is to look at a Chase check — your routing number is printed on the bottom left of every check, before your account number. The nine digits appear in a specific order: routing number first, then account number, then check number.
You can also visit chase.com on a computer or phone browser, sign in to your account, and look for your account details in the same location as the app. If neither of those works, call Chase customer service at the number on the back of your debit card. A representative can read your routing number to you over the phone in under a minute, and you do not need to be signed into anything to receive this information.
Why you might see different routing numbers
Chase uses different routing numbers depending on where you live and what type of account you have. If you move to a different state or open a new account with Chase, the routing number might change. This is normal and expected — the routing number is tied to the region where your account is processed, not to you personally.
If you are setting up direct deposit or a transfer and you are not sure which routing number to use, the safest approach is to pull it from the app or a check right before you enter it. That way you know it matches your current account and region. If you recently moved or opened a new account, do not rely on a routing number you wrote down months ago — check the Account Details section again to confirm the current number.
Difference between routing number and account number
Your routing number and account number are two separate pieces of information that work together. The routing number is nine digits and identifies Chase or your specific Chase branch. The account number is longer — usually 10 to 12 digits — and identifies your specific account within Chase. You need both numbers together for direct deposit, transfers, and bill pay to work correctly.
Think of it this way: the routing number tells the sending bank which bank to send money to, and the account number tells that bank which account within the bank should receive the money. One without the other will not work. If you give someone only your routing number, they cannot deposit money into your account. If you give them only your account number, they will not know which bank to send it to.
Frequently Asked Questions
Will my routing number change if I move to a different state?
It may. Chase routing numbers are tied to regions, so moving to a different state could mean a new routing number. Check your Account Details in the app after you move to confirm. If it has changed, you will need to update direct deposit with your employer using the new number.
What if the app shows two different routing numbers for my accounts?
This is normal if you have multiple accounts at Chase. Make sure you are looking at the details for the correct account — tap the account name at the top of the screen to switch between them. Each account may have its own routing number, though they are usually the same if all your accounts are in the same region.
Can I find my routing number without signing into the app?
No, you need to sign in to see your account details in the mobile app. However, you can find your routing number on a Chase check, on the Chase website, or by calling customer service without using the mobile app at all.
Is it safe to share my routing number?
Yes. Your routing number is public information and safe to share because it only identifies your bank, not your specific account. Someone would need both your routing number and your account number together to transfer money, and even then they would need your permission or access to your account.
What should I do if I cannot find Account Details even after scrolling and refreshing?
Try looking at a Chase check or visiting chase.com instead. If you do not have a check available, call the customer service number on the back of your debit card and ask them to read your routing number to you. This takes less than a minute and does not require you to troubleshoot the app.