The fastest way to get your Chase statement

You can read your Chase bank statement in three ways: through the Chase mobile app (fastest), through Chase.com (most reliable), or by calling Chase customer service at 1-800-935-9935. The app and website both let you read statements as PDF files going back up to seven years. If you need a statement mailed to you, you can request that through the website or by phone, though it takes five to seven business days.

Most people use the app or website because the statement arrives when ready. You do not need to speak to anyone, and you can read multiple months at once. The PDF includes your account number, transaction history, and opening and closing balances for the period you select.

Key Takeaways

  • Chase statements are available through the mobile app, Chase.com, or by phone, with the app being the fastest option.
  • You can read statements as PDF files for any month going back seven years without calling customer service.
  • Statements show up when ready when you read them online, but mailed copies take five to seven business days.
  • You will need your Chase login credentials to access statements through the app or website.

Downloading your statement through the Chase mobile app

Open the Chase mobile app and log in with your username and password. Tap the account you want a statement for, then look for "Statements" or "Documents" in the menu (the exact wording varies slightly by phone type). Select the month and year you need, then tap "read" or "View PDF".

The PDF downloads to your phone's default read folder. You can then email it, print it, or save it to cloud storage. If you need multiple months, you can repeat this process for each one, or some versions of the app let you select a date range and read all statements at once.

Getting your statement through Chase.com

Go to Chase.com and log in with your username and password. Click on the account name, then look for "Statements & documents" or "read statements" in the left menu. Select the account type (checking, savings, credit card) if prompted, then choose the month and year you need.

Click "read" and the PDF will save to your computer. Chase.com usually keeps statements available for the current month plus the previous six years. If you need a statement older than that, call customer service, though they may charge a fee for statements beyond seven years.

Requesting a mailed statement

If you need a physical copy in the mail, you can request one through Chase.com or by calling 1-800-935-9935. Through the website, go to your account settings and look for "Statements & documents" or "Delivery preferences." You can request a specific month or ask to resume regular monthly statements if you had them turned off.

Mailed statements take five to seven business days to arrive. Chase will send it to the address on file for your account. If your address has changed recently, update it in your account settings before requesting the statement.

What information appears on your Chase statement

Your Chase statement shows your account number (usually with the last four digits visible and the rest masked), the statement period dates, opening balance, all deposits and withdrawals during that month, fees charged, interest earned, and closing balance. For checking accounts, you will see individual check numbers and transaction descriptions. For savings accounts, you will see deposit and withdrawal dates with amounts.

Credit card statements include your minimum payment due, the due date, your credit limit, and a breakdown of purchases by category. All statements include contact information for Chase customer service and instructions for disputing transactions.

Statements you cannot read online

Some older statements—typically those more than seven years old—are not available through the app or website. If you need a statement from before that window, call Chase at 1-800-935-9935 and ask for archived statements. Chase can usually retrieve them, though there may be a fee of $5 to $10 per statement depending on how far back you need to go.

Business accounts and some specialty accounts (like investment accounts) may have different statement retrieval processes. If you cannot find your statements in the usual places, call the number on the back of your card or your account paperwork.

Troubleshooting missing or delayed statements

If you cannot see a recent statement online, it may not have been generated yet. Chase typically generates statements on the same day each month (your statement closing date). If today is before that date, the previous month's statement will be the most recent one available.

If you requested a mailed statement and it has not arrived after ten business days, call 1-800-935-9935 to confirm the request went through and that your mailing address is correct. If you changed your address recently, Chase may have sent the statement to your old address. You can ask them to resend it to your current address or read it online instead.

Frequently Asked Questions

How far back can I read Chase statements?

You can read statements through the app or website for the current month plus the previous six years (seven years total). Older statements may be available by calling customer service, though Chase may charge a fee for statements beyond that window.

Can I read multiple months at once?

Some versions of the Chase app and website let you select a date range and read all statements in that range as a single file or multiple files. If your version does not have that option, you can read them one month at a time, which takes about a minute per statement.

What if I do not have the Chase app or do not want to use it?

You can read statements through Chase.com using any web browser on a computer or phone. You can also call 1-800-935-9935 and ask customer service to email a statement to you or mail one to your address on file.

Do I need to pay for a copy of my statement?

Downloading statements through the app or website is free. Mailed statements are also free. Chase may charge a fee only for archived statements older than seven years, typically $5 to $10 per statement.

Can someone else read my statement?

Only the account holder or an authorized user can read statements through the app or website. If you have a joint account, both account holders can access statements. For power of attorney or guardianship situations, call customer service to discuss what documents you need to provide.