The fastest way to get your Chase bank statement
You can read your Chase bank statement in minutes through Chase Online or the Chase Mobile app without calling anyone. Log in to your account, go to the Statements section, select the month you need, and read it as a PDF. If you need a paper copy mailed to you, Chase will send it within 5 to 7 business days at no charge.
The online method works for checking accounts, savings accounts, credit cards, and most other Chase products. You can typically access statements going back 24 months through the app or website. If you need older statements, you'll need to contact Chase directly—they keep records for seven years.
Key Takeaways- read statements when ready through Chase Online or the mobile app by logging in and navigating to Statements, then selecting your account and the month you need.
- Paper statements arrive by mail within 5 to 7 business days when you request them through your online account or by calling Chase customer service.
- You can retrieve statements from the past 24 months online; anything older requires a phone call to Chase at the number on the back of your card.
- Chase charges no fee for statements sent by mail, email, or downloaded through your account.
- If you've closed an account, you can still request statements for that account by calling Chase—they maintain records for seven years after closure.
Getting statements through Chase Online
Log in to Chase.com with your username and password. Once you're in your account dashboard, look for "Statements" or "Documents"—the exact label depends on your account type, but it's always in the main menu. Click it and you'll see a list of your accounts.
Select the account you need a statement for. You'll see a calendar or list showing available months. Click the month and year you want, then select "read" or "View PDF." The file downloads when ready to your computer. Most people save it to their Downloads folder or email it to themselves right away so they don't lose track of it.
Chase keeps 24 months of statements available this way. If you need something older, you have to call. If you need statements for multiple months, you can read them one at a time—there's no bulk read option.
Getting statements through the Chase Mobile app
Open the Chase Mobile app and log in. Tap the account you want a statement from. Scroll down until you see "Statements" or "Documents"—again, the exact wording varies by account type.
Tap the month and year you need. You'll see an option to "View" or "read." If you read it, the PDF goes to your phone's Files app (on iPhone) or Downloads folder (on Android). You can then email it to yourself or share it directly from your phone.
The app works the same way as the website—24 months back, one statement at a time. The advantage is that you can do this from anywhere without a computer.
Requesting paper statements by mail
If you need a physical copy, log into Chase Online and go to your account settings or preferences. Look for "Statement Delivery" or "Statements & Documents." You'll see an option to request a paper copy. Select the account, the month, and confirm. Chase will mail it within 5 to 7 business days.
There is no charge for this. If you don't want to do it online, you can call the number on the back of your Chase card and ask a representative to mail you a statement. Have your account number ready.
Paper statements go to the address on file for your account. If you've moved and haven't updated your address with Chase, update it first or the statement will go to your old address.
Getting statements for closed accounts
Once you close a Chase account, you can no longer see its statements through your online account. You'll need to call Chase customer service at the number on the back of any active Chase card you have, or look up the number on Chase.com.
Tell the representative the account number (if you have it) or the type of account and roughly when you closed it. They can pull up the account in their system and either email you a statement or mail it. This usually takes 5 to 7 business days for mail, or a few hours if they email it.
Chase keeps records for seven years after an account closes. If you need a statement from more than seven years ago, they cannot retrieve it.
Getting statements older than 24 months
Call Chase customer service at the number on the back of your card. Have your account number ready. Tell the representative the month and year of the statement you need.
They can email it to you or mail it. Email is faster—usually a few hours. Mail takes 5 to 7 business days. There is no charge. Chase keeps statements for seven years, so as long as your account was open within the past seven years, they can find it.
If you need multiple old statements, ask if they can send them all at once rather than one at a time. Some representatives will do this; others will ask you to call back for each one. It depends on who you reach.
What to do if you can't find your statement
If you're logged into Chase Online and the statement you're looking for isn't showing up, first check that you're looking at the right account. If you have multiple checking or savings accounts, each one has its own statement history.
If the account is correct and the statement still isn't there, it may not have been generated yet. Chase typically generates statements on the same day each month—usually between the 1st and the 3rd. If you're looking for a statement from earlier in the month, wait until after your statement closing date.
If your statement closing date has passed and the statement still isn't available, call Chase. There may be a delay, or there may be a technical issue with your account. A representative can tell you when to expect it or send you one manually.
Frequently Asked Questions
Can I get statements for someone else's Chase account?
No. Chase will only send statements to the account holder or an authorized representative with power of attorney. If you're managing someone else's finances, you'll need legal documentation. If you're a joint account holder, you can access statements for any account you're on.
How long does it take to get a statement by email?
If you request it through your online account, Chase typically emails it within a few hours. If you call and ask a representative to email it, it may take up to 24 hours. Mail always takes 5 to 7 business days.
Do I have to pay for statements?
No. Chase does not charge for statements whether you read them, have them emailed, or request them by mail. If someone claims Chase charges for statements, they are not representing Chase.
What if I need a statement for a business account?
The process is the same. Log into your business account on Chase.com, go to Statements, and read or request a copy. If you're an authorized user but not the account owner, you may have limited access—contact your account owner or call Chase to confirm what you can retrieve.
Can Chase send statements to an email address other than the one on my account?
Not through the automated system. If you need a statement sent to a different email, call Chase and ask a representative. They can usually do this as a one-time request, but they may ask you to verify your identity first.