You can hide accounts from your Chase app dashboard without closing them or moving money
The Chase mobile app lets you remove accounts from your main view without deleting them or affecting the accounts themselves. This is called hiding an account, and it keeps the account active at the bank while straightforward removing it from the dashboard you see when you open the app. The account still exists, still earns interest or accrues fees, and you can unhide it whenever you want.
Hiding is different from closing an account. When you hide, the account stays open and functional. When you close, the account ends and the bank may report it to credit bureaus. Most people hide accounts to reduce clutter—a savings account they rarely touch, a credit card they keep open for credit history but don't use, or an old checking account they're phasing out.
Key Takeaways
- Hidden accounts remain open and active; hiding only removes them from your app dashboard view.
- You hide an account by opening its details in the app, tapping the menu icon, and selecting the hide option.
- You can unhide any account at any time through the same menu, and the account will reappear on your dashboard.
- Hiding an account does not affect its balance, interest, fees, or any automatic payments linked to it.
- If you want to permanently close an account instead, you will need to contact Chase directly or visit a branch.
Steps to hide an account in the Chase app
Open the Chase mobile app and sign in. On the dashboard, you will see all your accounts listed—checking, savings, credit cards, and any others you hold with Chase. Find the account you want to hide.
Tap on the account name or card to open its details page. At the top right of the screen, you will see three vertical dots (sometimes called a menu icon or more options button). Tap that icon. A dropdown menu will appear with several options.
Look for an option labeled "Hide account" or "Hide from dashboard." Tap it. The app will ask you to confirm—this is to prevent accidental hiding. Confirm the action. The account will when ready disappear from your main dashboard view.
Where hidden accounts go and how to find them
Once hidden, an account does not vanish entirely. Chase keeps a record of all your accounts, hidden or not. To see your hidden accounts, look for a menu option in the app labeled "Hidden accounts," "Manage accounts," or "Account settings." This is usually found in the app's main menu or settings area, not on the dashboard itself.
Tap that option and you will see a list of every account you have hidden. From this list, you can unhide any account by tapping it and selecting "Unhide" or "Show on dashboard." Once you unhide, the account reappears on your main dashboard when ready.
What happens to a hidden account
A hidden account continues to work exactly as it did before. If it is a savings account, it still earns interest at the same rate. If it is a checking account with automatic payments set up, those payments still go through. If it is a credit card, you can still use it to make purchases, and the balance still accrues interest if you carry it.
The only thing that changes is visibility. You will not see the account balance on your dashboard, and you will not receive push notifications about activity on that account (though you can change notification settings separately if needed). If you need to check the balance or make a transaction, you unhide it temporarily, complete what you need to do, and hide it again if you wish.
Hiding versus closing: which one you actually want
Hiding is the right choice if you want to keep the account open but out of sight. You might hide a credit card you opened years ago and want to keep for credit history length, or a savings account you are not actively using but do not want to close. Hiding preserves the account's age and status at the bank.
Closing is the right choice if you want the account to end permanently. When you close an account, the bank stops maintaining it, may report the closure to credit bureaus, and you lose access entirely. Closing a credit card can affect your credit score because it reduces your total available credit. Closing a checking or savings account is usually simpler and has less impact, but you cannot reopen the exact same account later.
If you are unsure whether to hide or close, hiding is the safer choice. You can always close later, but you cannot undo a closure.
How to close an account if hiding is not what you need
The Chase app does not have a built-in option to close accounts. To close an account, you will need to contact Chase directly. You can call the customer service number on the back of your card, visit a Chase branch in person, or use the find message feature in the app to request closure.
When you request closure, Chase will ask you to confirm that you want to close the account and will explain any consequences—such as the impact on your credit if it is a credit card. For checking or savings accounts, they may ask you to withdraw or transfer any remaining balance first, though some accounts allow closure with a zero balance. The closure usually takes a few business days to process.
Troubleshooting: account will not hide or unhide
If the hide option does not appear when you tap the menu icon, make sure you are on the account details page, not just looking at the dashboard. Some account types—like certain investment or business accounts—may not have a hide option. If that is the case, contact Chase support to ask whether that account type can be hidden.
If you have hidden an account but cannot find it in the hidden accounts list, try logging out of the app completely and logging back in. Sometimes the app needs to refresh to show the full list. If the account still does not appear, contact Chase. It is also possible that the account was closed or removed from your profile for another reason, and Chase can clarify what happened.
Frequently Asked Questions
Does hiding an account affect my credit score?
No. Hiding an account in the app does not change anything about the account itself, so it has no impact on your credit. Your credit score is based on the account's actual status at the bank—whether it is open, closed, paid on time, and so on—not on whether you can see it in your app.
Can I hide an account that has an automatic payment set up?
Yes. Automatic payments continue to work on hidden accounts. The payment will still go out on schedule, and the money will still leave the account. You just will not see the transaction on your dashboard unless you unhide the account to check.
What if I forget which account I hid?
Go to the hidden accounts section in the app settings and you will see a list of every account you have hidden, along with the account type and last four digits. If you need more details, unhide the account temporarily to see the full information, then hide it again.
Can someone else see my hidden accounts if they use my phone?
No, not unless they know your app password or biometric login. Hidden accounts are only hidden from the dashboard view; they are not hidden from Chase's records or from anyone with access to your account credentials. If someone has your login information, they can see everything, hidden or not.
If I hide an account, will Chase still send me statements?
Yes. Chase will continue to send statements for hidden accounts, either by mail or email depending on your preferences. Hiding an account in the app does not change your statement delivery settings. If you want to stop receiving statements, you will need to change that setting separately or contact Chase.