Closing a Chase savings account takes about 10 minutes if you do it online, or longer if you call or visit a branch

You can close a Chase savings account through Chase's website, by phone, or in person at a branch. The fastest way is usually online through your Chase account dashboard — you'll find the option under account settings. If you call, the number is on the back of your debit card or on your Chase statements. If you go to a branch, bring a photo ID and ask to speak with someone about closing the account.

Before you close the account, move any money out first. You can transfer the balance to another bank account (yours or someone else's) or withdraw it as cash. Chase will not close an account that still has money in it. Once the account is empty and closed, you won't be able to use it, and Chase will stop sending statements for it.

Key Takeaways

  • Empty the account completely before closing it — Chase will not close an account with a balance remaining.
  • You can close the account online through your Chase dashboard, by calling the number on your card, or by visiting a branch in person.
  • After closing, the account number becomes inactive and cannot be used for deposits or withdrawals.
  • Keep your final statement or a confirmation number for your records in case questions arise later.

Moving your money out first

The first step is to transfer or withdraw all the money in the account. Log into your Chase account online and look for the transfer option — you can send money to another bank account you own, or to someone else's account if you have their routing and account number. Transfers usually take one to three business days.

If you want the money faster, you can withdraw it as cash at any Chase branch or ATM. You can also request a cashier's check from a branch, which takes a few minutes. Once the account balance is zero, you're ready to close it.

Closing online through your Chase account

Log into your Chase account on their website or mobile app. Go to the account settings or account management section — the exact location varies slightly depending on whether you're using a computer or phone. Look for an option that says "close account" or "account services." Chase will ask you to confirm that the account is empty and that you want to close it.

You'll see a confirmation message with a reference number. Write this down or take a screenshot. The account will close within one to two business days. You should receive a final statement in the mail within a few weeks showing the account is closed.

Closing by phone

Call the number on the back of your debit card or on a Chase statement. Tell the representative you want to close your savings account. They will confirm that the account balance is zero and ask a few questions about why you're closing it — you don't have to give a detailed reason, but they may ask anyway.

The representative will give you a confirmation number. Ask them to repeat it and write it down. The account will close within one to two business days. If you want written confirmation, ask the representative to mail you a letter or note the reference number so you can check your account online later.

Closing in person at a Chase branch

Visit any Chase branch during business hours with a photo ID. Tell a banker or teller that you want to close your savings account. They will verify that the account is empty and process the closure on the spot. This is the fastest way to get a paper confirmation — ask for a receipt or letter stating the account is closed.

If you have questions about the account or want to discuss why you're closing it, speaking to someone in person gives you that chance. Some branches may be busier than others, so you might wait a few minutes depending on the time of day.

What happens after you close the account

Once closed, the account number becomes inactive. You cannot deposit money into it or withdraw from it. If you set up automatic transfers or bill payments using this account, those will fail — you'll need to update them with a new account number before the next scheduled date.

Chase will send you a final statement showing the account closure. Keep this for your records. If you ever need proof that the account is closed, you can show this statement or reference the confirmation number you received when you closed it.

If you have a negative balance or outstanding fees

If your account has a negative balance — meaning you owe Chase money — you cannot close it until you pay what you owe. Transfer money into the account to bring it to zero, or pay the amount owed directly. Once the balance is settled, you can proceed with closing.

If there are pending fees or charges that haven't posted yet, Chase may hold the account open until those clear. Ask the representative or banker whether any fees are pending before you close. If you disagree with a fee, you can dispute it before closing, though this may delay the closure.

Frequently Asked Questions

Can I reopen a Chase savings account after I close it?

Yes, you can open a new Chase savings account at any time. However, if you closed the account due to a problem with Chase or a dispute, opening a new one won't change that situation. You would be starting fresh with a new account number.

What if I forgot to move money out before closing?

Contact Chase right away by phone or at a branch. If the account was just closed, they may be able to reopen it or help you recover the funds. The sooner you contact them, the better your chances. Have your account number and ID ready.

Will closing a savings account hurt my credit score?

Closing a savings account does not affect your credit score. Savings accounts are not reported to credit bureaus. Only credit products like credit cards, loans, and lines of credit show up on your credit report.

Do I need to close my checking account too if I'm leaving Chase?

No, closing a savings account is separate from closing a checking account. You can keep your checking account open and close only the savings account, or close both. It's your choice. If you want to close both, you'll need to do each one separately.

How long does it take for the account to fully disappear from my online dashboard?

The account usually stops appearing in your active accounts within one to two business days. It may remain visible in your account history for several months or longer, but you won't be able to access it or use it for transactions.