Where to find your account number in the Chase app
Your Chase account number appears in the app under your account details. Open the Chase mobile app, tap the account you want to view, and look at the top of the screen — your account number is displayed there, usually next to or below your account name. You can also find it by tapping the three dots or menu icon on that account's screen, which opens more options including account information.
The exact location shifts slightly depending on which type of account you're viewing — checking, savings, or credit card — but the account number is always in the account details section, not buried in settings. If you're looking at a credit card, the account number shown in the app is your card account number, which is different from the 16-digit number printed on the front of your physical card.
Key Takeaways
- Your account number displays at the top of the account details screen in the Chase app, visible without tapping additional menus.
- The account number in the app is the one you use for bank transfers and bill payments, not the card number on your physical card.
- You can copy the account number directly from the app on most phones by tapping and holding the number.
- If you cannot see the account number on your account screen, check that you have the latest version of the Chase app installed.
Viewing account details on different account types
Checking and savings accounts show their account numbers in the same place. After you tap the account from your main dashboard, the account number appears prominently at the top, usually formatted as a series of digits. Some versions of the app also display the last four digits of your routing number nearby, which you may need for direct deposit or wire transfers.
Credit card accounts display their account number differently because a credit card has two separate numbers: the 16-digit card number printed on the front, and the account number that ties the card to your Chase account. The app shows the account number, not the card number. This account number is what you use when you call Chase customer service or set up automatic payments from your bank account to pay your credit card bill.
Copying and sharing your account number safely
Most phones let you tap and hold your account number in the Chase app to copy it. Once copied, you can paste it into a transfer form, a bill payment screen, or an email. This is faster and more accurate than typing the number by hand, especially for longer account numbers.
Only share your account number with people or organizations you trust — your employer's payroll department for direct deposit, your landlord or utility company for payments, or Chase itself when you call customer service. Do not share it in response to unsolicited calls or emails, even if the caller claims to be from Chase. Chase will never ask you to confirm your full account number over email or in response to a call you did not make.
What to do if you cannot see your account number
If the account number is not visible on your account screen, the most common reason is that you need to update the Chase app. Open your phone's app store (Apple App Store or Google Play Store), search for Chase, and install any available update. After updating, close the app completely and open it again.
If updating does not solve the problem, try logging out and logging back in. Go to the app's settings or menu, find the logout or sign out option, and then sign back in with your username and password. If the account number still does not appear, contact Chase directly through the app's customer service option or by calling the number on the back of your card.
Understanding the difference between account and card numbers
Your Chase account number is a unique identifier for your specific account at Chase. It is used for transfers between accounts, bill payments, and direct deposits. Your card number — the 16 digits on the front of your physical debit or credit card — is different. The card number is tied to the account, but it is not the same as the account number.
When you set up a payment or transfer in the Chase app, you are usually working with your account number, not your card number. The app handles this automatically, so you do not have to choose which number to use. If you are ever unsure which number a form is asking for, look for language like "account number" versus "card number" or "card digits."
Finding your routing number alongside your account number
Your routing number is a separate code that tells other banks where your Chase account is located. You may need both your account number and routing number when you set up direct deposit, request a wire transfer, or give payment instructions to an employer or creditor. Some versions of the Chase app show the routing number on the same screen as your account number, usually labeled as "routing number" or "ABA number."
If you cannot find your routing number in the app, you can also find it on a check from your account — it is the first set of numbers at the bottom left of the check. You can also call Chase or visit a branch to ask for your routing number. Routing numbers do not change unless you close the account, so once you have it, you can save it for future use.
Frequently Asked Questions
Is my account number the same as my card number?
No. Your account number identifies your account at Chase. Your card number is the 16 digits printed on your physical card. They are linked, but they are different numbers used for different purposes. The app shows your account number, not your card number.
Can I see my account number if I am logged out of the app?
No. You must log in to the Chase app to view your account number. If you have forgotten your password, use the "Forgot password" option on the login screen to reset it, then log back in.
Why does my account number look different on my check versus in the app?
The account number on a check and in the app should be the same. If they look different, you may be looking at different parts of the check — the routing number comes first, then the account number. If they genuinely do not match, contact Chase to verify which number is correct.
Do I need my account number to pay my credit card bill?
You can pay your credit card bill without entering your account number — the Chase app and website handle payments automatically once you set them up. If you are paying from a different bank, you may need your Chase credit card account number, which the app displays under your card account details.