Chase offers phone support around the clock, but the number depends on what you need help with

Chase Bank runs customer service phone lines 24 hours a day, 7 days a week. However, there is no single "Chase customer service number" that handles everything. The number you call depends on whether you need help with a checking or savings account, a credit card, a mortgage, or something else. Calling the wrong line wastes time because you will be transferred or asked to call back.

The fastest way to reach the right department is to start with your Chase account or card statement — the phone number is printed on the back. That number routes you to the team that handles your specific product. If you do not have a statement handy, the sections below cover the main lines and what each one handles.

Key Takeaways

  • Chase customer service is available 24 hours a day, but you must call the number for your specific product — checking, credit card, mortgage, or investment account.
  • The fastest way to find the right number is to look at the back of your Chase card or statement, where it is always printed.
  • Chase also offers phone support through its mobile app and online banking portal, where you can request a callback instead of waiting on hold.
  • If you are calling about fraud or a lost card, tell the automated system when ready so you reach the right team without delay.
  • Wait times are typically shorter early in the morning on weekdays, though lines are staffed 24 hours even on holidays.

Phone numbers for Chase checking and savings accounts

If you have a Chase checking account, savings account, or both, the customer service number is 1-800-935-9935. This line handles questions about deposits, transfers, fees, account access, and fraud on your account. You can call this number at any time of day or night.

When you call, the automated system will ask you to enter your account number or the phone number associated with your account. This helps route you faster. If you say "fraud" or "lost card" right away, you will skip ahead in the queue because those issues are treated as urgent.

Phone numbers for Chase credit cards

Chase credit card support is 1-800-935-9935 as well, but you can also find a card-specific number on the back of your physical card. Some Chase cards (like the Sapphire line or business cards) have their own dedicated lines that may have shorter wait times.

Call this line if you have questions about your balance, payments, rewards, fraud on your card, or a lost or stolen card. The automated system will ask for your card number. If you are reporting a lost or stolen card, say so when ready — Chase will freeze the card right away and send you a replacement.

Phone numbers for mortgages and home equity lines

Chase mortgage support is 1-800-848-9136. Call this number for questions about your loan balance, payment options, refinancing, or escrow. This line is also available 24 hours a day.

If you have a Chase home equity line of credit (HELOC), you can use the same number or check your statement for a dedicated line. Mortgage calls sometimes have longer wait times during business hours, so calling early morning or late evening may be faster.

Phone numbers for investments and brokerage accounts

If you have a Chase investment account, brokerage account, or retirement account through Chase, call 1-800-955-9060. This line handles questions about stocks, mutual funds, IRAs, and other investment products.

This number is also available 24 hours, though some services (like trading or account changes) may only be processed during market hours. The automated system will ask for your account number to route you to the right team.

Using Chase's app and online banking for phone support

You do not have to call and wait on hold. If you have the Chase mobile app or access to Chase.com, you can request a callback instead. Log in to your account, go to the "Contact Us" or "Help" section, and select "Call Me." You enter your phone number and Chase calls you back when a representative is available — usually within a few minutes during business hours.

The app also has a chat feature for straightforward questions like account balances, recent transactions, or how to make a payment. Chat is faster than calling for routine questions and does not require you to speak to a person.

What to have ready before you call

Before you call, gather your account number or the phone number linked to your account. If you are calling about a specific transaction, have the date and amount ready. If you are reporting fraud, have any suspicious transactions written down.

Chase will ask you to verify your identity by answering security questions or providing information from your account. This protects you from someone else accessing your account over the phone. The verification process usually takes a minute or two.

Frequently Asked Questions

Is Chase customer service really available 24 hours on weekends and holidays?

Yes. Chase staffs its phone lines 24 hours a day, 7 days a week, including weekends and major holidays. Wait times may be longer during peak hours (typically mid-morning on weekdays), but you can reach someone at any time.

What if I call the wrong number?

The automated system will usually recognize that you called the wrong department and offer to transfer you. You can also hang up and call the correct number for your product. Transfers sometimes add wait time, so checking your statement first saves time.

Can I reach Chase customer service by email or mail?

Chase prefers phone and chat for urgent issues, but you can also mail a letter to the address on your statement. Email is not a standard support channel for account issues. For non-urgent questions, the app's chat feature is usually faster than mail.

What if I am calling from outside the United States?

Chase has international phone numbers for customers calling from other countries. Check your statement or Chase.com for the number for your country. International calls may have different hours or longer wait times depending on where you are calling from.

Do I need to be a Chase customer to call customer service?

You need a Chase account or card to reach account-specific support. If you are interested in opening an account, Chase has a separate line for new customers — you can find it on Chase.com or by calling the main number and selecting the option for new accounts.