Chase branches keep different hours depending on location and day of the week

Chase does not have a single set of hours across all branches. Each location sets its own schedule, and many branches have different hours on weekdays, Saturdays, and Sundays. Some branches close on Sundays entirely. The fastest way to check if a specific branch is open today is to search for that branch by address or ZIP code on Chase's website or mobile app, which shows real-time hours.

If you need to reach Chase today and your local branch is closed, you have other options: the Chase mobile app handles most transactions, Chase customer service is available by phone 24/7, and many Chase branches are located inside grocery stores or Walmart locations that may have extended hours.

Key Takeaways

  • Chase branch hours vary by location and day, so you must check the specific branch you plan to visit rather than assuming standard business hours.
  • The Chase website and mobile app show real-time hours for any branch when you search by address or ZIP code.
  • Chase customer service by phone operates 24/7, even when your local branch is closed.
  • Many routine banking tasks—deposits, transfers, bill payments, account changes—can be done through the Chase app or online without visiting a branch.
  • Some Chase branches operate inside grocery stores or Walmart locations, which may have different hours than standalone bank branches.

Finding hours on the Chase website or app

Go to chase.com and select "Locations" or "Find a Branch" from the main menu. Enter your ZIP code or street address. The search results show each nearby branch with its full hours for today and the rest of the week. The same feature is available in the Chase mobile app under the menu or locations tab.

The hours displayed are updated in real time, so if a branch has a holiday closure or unexpected early closing, it will show there. If you see a branch listed as closed today, the page usually explains why—holiday, renovation, or staffing—and when it will reopen.

What to do if your branch is closed

Most banking tasks do not require a physical branch visit. You can deposit checks using mobile check deposit in the Chase app, transfer money between accounts, pay bills, change your address, order a replacement card, and review account statements all online or through the app. These functions work 24/7.

If you need to speak to someone, Chase customer service is available by phone at 1-800-935-9935 (the number is on the back of your debit or credit card) from 7 a.m. to 11 p.m. Eastern time on weekdays and 8 a.m. to 10 p.m. on weekends. For account issues that require in-person verification, you can schedule an appointment at a branch that is open, rather than showing up without one.

Chase branches inside grocery stores and Walmart

Chase operates branches inside many Kroger, Safeway, Albertsons, and Walmart locations. These branches often have longer hours than standalone Chase branches because they follow the store's schedule. A Walmart Chase branch may be open until 10 p.m. or later, while a standalone branch closes at 5 or 6 p.m.

When you search for branches on Chase.com, the results include these in-store locations. They are labeled as "Chase at Walmart" or "Chase at Kroger" so you can tell them apart. The hours shown are the branch hours, not the store hours, so a Chase inside Walmart may close before the store itself does.

Holiday closures and special hours

Chase branches close on federal holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on Good Friday. The exact list varies slightly by state and location.

When a holiday falls on a weekday, most branches are closed that day and may have modified hours the day before or after. Check the branch locator on Chase.com a few days before a holiday to see which branches are affected and when they will reopen. The app and website update this information automatically.

Calling Chase customer service instead of visiting a branch

If you cannot reach your branch by phone or do not want to wait for it to open, call Chase customer service at the number on your card. They can answer questions about your account, process transfers, report fraud, dispute transactions, and help with most issues that do not require a signature or in-person ID verification.

Wait times vary depending on the time of day and day of the week. Calling early in the morning or mid-afternoon usually means shorter waits than calling during lunch or right after the branch closes. If you are calling about a time-sensitive issue like a fraudulent charge, call when ready rather than waiting for the branch to open.

Frequently Asked Questions

Are Chase branches open on Saturday?

Most Chase branches are open on Saturday, but hours are usually shorter than weekday hours—often 9 a.m. to 1 p.m. or 9 a.m. to 2 p.m. Some branches in less busy areas may be closed on Saturday. Check your specific branch on Chase.com to confirm.

Can I deposit a check at a Chase ATM if the branch is closed?

Yes. Chase ATMs accept check deposits 24/7. Insert your card, select deposit, and follow the prompts. The check will be processed and credited to your account, usually by the next business day. You do not need to visit a branch to deposit a check.

What if I need to withdraw cash and the branch is closed?

Use any Chase ATM, which are available 24/7. If you need more cash than your daily ATM limit allows, you can request a higher limit through the app or by calling customer service before you need the money.

Do Chase branches have different hours on weekends?

Yes. Most branches have shorter hours on Saturday and are closed on Sunday, though some locations in busy areas may be open Sunday afternoons. Check your branch's specific schedule on Chase.com—weekend hours vary widely by location.

Can I schedule an appointment if the branch is closed today?

Yes. You can schedule an appointment for a future date when the branch is open through the Chase app or website. Select the branch, choose a date and time, and pick what you need help with. This reserves time with a banker and usually means a shorter wait.