Chase branches close on Veterans Day, but your account access doesn't stop

Chase Bank closes its physical branches on Veterans Day (November 11th) each year. You won't be able to walk in, speak to a teller, or use the safe deposit box. However, you can still use your debit card, access online banking, withdraw cash from ATMs, and make transfers through the Chase mobile app — all without interruption.

The closure affects only the branch locations themselves. If you need to handle something that requires a person — depositing a check, getting a cashier's check, or discussing a loan — you'll need to wait until the branch reopens the next business day.

Key Takeaways

  • Chase branches are closed on Veterans Day, but ATMs, online banking, and the mobile app work normally that day.
  • If you need cash, use an ATM before the holiday or plan to visit the branch the day after Veterans Day closes.
  • Checks you deposit through the mobile app or ATM on Veterans Day will process according to normal deposit timing rules, not held up by the closure.
  • If you have a time-sensitive banking need, handle it the business day before Veterans Day rather than waiting.

What you can and cannot do on Veterans Day

On Veterans Day, you can deposit checks using the Chase mobile app, withdraw cash from any Chase ATM, transfer money between your own accounts, pay bills online, and check your balance. You can also use your debit card to make purchases or withdraw cash at other banks' ATMs (though you may be charged a fee).

You cannot visit a branch to speak with a banker, deposit cash over the counter, get a cashier's check, access a safe deposit box, or resolve issues that require a staff member's help. If you need one of these services, plan ahead and handle it on the business day before the holiday.

When Chase reopens after Veterans Day

Chase branches reopen the day after Veterans Day closes, which is November 12th (or the next business day if November 12th falls on a weekend). Normal branch hours resume at that time.

If you deposit a check through the mobile app or ATM on Veterans Day, it will be processed according to Chase's standard deposit timing — usually the next business day for mobile deposits, though this can vary. The holiday itself does not delay the processing.

Planning ahead for time-sensitive needs

If you need a cashier's check, a bank draft, or a wire transfer, do not wait until Veterans Day. These services require a staff member and cannot be done through ATMs or online. Visit your branch on November 10th or earlier in the week.

If you're worried you'll run out of cash over the holiday weekend, withdraw what you need before Veterans Day. Chase ATMs are available 24/7, but if the holiday falls on a Friday or Saturday, you may want extra cash on hand for the full weekend.

How to find your nearest Chase ATM

Use the Chase mobile app or visit chase.com and select "Find a Branch or ATM." You can search by address or zip code. The app will show you which ATMs are nearby and whether they're in the Chase network (no fee) or partner banks (may charge a fee).

If you use an out-of-network ATM on Veterans Day, Chase will typically refund the fee if you're a Chase checking account holder, though this depends on your account type. Check your account terms or call the number on the back of your debit card to confirm.

What to do if you have an urgent banking problem on Veterans Day

If something goes wrong with your account on Veterans Day — a fraudulent charge, a missing deposit, or a locked account — call the number on the back of your debit card or your account statement. Chase customer service operates 24/7, even on holidays, and can help with many issues over the phone.

For fraud or security concerns, Chase prioritizes these calls and can often freeze your card or dispute a charge when ready. For other problems, a representative can walk you through options or schedule a callback for the next business day when a branch can help.

Frequently Asked Questions

Can I deposit a check on Veterans Day?

Yes, through the Chase mobile app or at a Chase ATM that accepts deposits. The check will process on the next business day according to normal deposit rules. The holiday does not delay the processing.

Will my bill payments go through if I schedule them for Veterans Day?

Yes. Payments you schedule through online banking or the app will process on the date you set, even if that date is Veterans Day. The branch closure does not affect automated transactions.

What if I need to dispute a charge on Veterans Day?

Call the number on the back of your debit card. Chase customer service is available 24/7, including holidays. A representative can start the dispute process over the phone and may be able to reverse a fraudulent charge when ready.

Do Chase ATMs charge fees on Veterans Day?

No. Chase ATMs do not charge fees on Veterans Day any more than they do on other days. If you use an out-of-network ATM, you may be charged a fee by that bank, though Chase may refund it depending on your account type.

If Veterans Day falls on a weekend, is Chase closed on Friday or Monday?

When Veterans Day falls on a Saturday or Sunday, Chase observes the holiday on the nearest weekday. If November 11th is a Saturday, branches close on Friday. If it's a Sunday, they close on Monday. Check your local branch's hours to confirm.