Where to learn about Chase is having problems today
Chase does not publish a single "status page" that tells you whether their systems are down. Instead, you have three places to check: the Chase mobile app itself, the Chase website's login page, and Chase's official social media accounts on X (formerly Twitter) and Facebook.
Open the Chase mobile app first. If you can log in and see your accounts, their core systems are working. If you get an error message or the app won't load at all, note the exact error — it tells you whether the problem is on Chase's end or yours. Then try the Chase website at chase.com. If both the app and website are down, Chase is likely experiencing an outage.
Check Chase's X account (@Chase and @AskChase) and their Facebook page for recent posts. During outages, Chase posts updates there within minutes. Search for words like "outage," "down," or "service" in the last few hours of posts. If you see nothing recent, the problem is probably not widespread.
Key Takeaways
- Try logging into the Chase app and website first — if both fail with the same error, Chase's systems are likely down.
- Chase announces outages on their X and Facebook accounts, usually within minutes of a major problem.
- If you can log in but a specific feature (like bill pay or transfers) is not working, that feature may be down while the rest of the system runs normally.
- Downtime windows for scheduled maintenance are posted on the Chase website under "Scheduled Maintenance" — check there if you know maintenance is planned.
- If Chase is down, your money is still in your account; you straightforward cannot access it online until service returns.
What to do if you cannot log in
First, confirm it is not a problem with your device or internet. Restart your phone or computer, close the Chase app completely, and try again. If you are on WiFi, switch to mobile data, or vice versa. Clear your browser cache if you are using the website. These steps fix most login problems that feel like an outage but are not.
If restarting does not work, check whether other people are reporting the same problem. Search "Chase down" or "Chase outage" on X or Google. If dozens of posts appeared in the last hour, Chase is likely down. If you find nothing recent, the problem is probably specific to your account or device.
If you need to move money urgently and Chase is down, call their phone line at 1-800-935-9935. The automated system can sometimes process transfers even when the website and app are not working. Have your account number and the details of the transfer ready.
Scheduled maintenance windows and planned downtime
Chase schedules maintenance on their systems regularly, usually on weekends or late at night. During these windows, online banking, the mobile app, and bill pay may be unavailable for one to four hours. Chase posts these maintenance windows on their website under a "Scheduled Maintenance" or "Service Status" section, though the exact location changes.
Before assuming an outage, check whether today is a scheduled maintenance day. If Chase announced maintenance for tonight and you cannot log in, that is expected and will resolve when the window closes. The bank sends email notices about major maintenance windows a few days in advance, so check your email if you remember seeing a Chase message recently.
Problems with specific features versus full outages
Sometimes you can log into Chase and see your balance, but a specific feature does not work — bill pay might be down while transfers work fine, or vice versa. This is a partial outage. It means Chase's main systems are running, but one service is having trouble.
Partial outages are harder to spot because you can access your account. If a feature fails, try it again in five minutes. If it still fails, check Chase's social media to see whether others are reporting the same problem with that specific feature. If you see multiple reports, wait an hour and try again. Partial outages usually resolve faster than full ones.
What happens to your money during an outage
Your money does not disappear or move during an outage. It stays in your account exactly where it was. You straightforward cannot see it or move it online until Chase's systems come back up. Automatic deposits and bill payments that were scheduled before the outage may still process on time, depending on when the outage occurred and how long it lasted.
If you were in the middle of a transfer when the outage happened, the transfer may or may not have gone through. Once Chase is back online, log in and check your account history to see whether the transaction completed. If it shows as pending, it will either finish or reverse within one to two business days.
How long outages usually last
Most Chase outages last between 30 minutes and two hours. Scheduled maintenance windows are usually one to four hours. Unplanned outages that affect the entire system are rarer and may last longer, but Chase prioritizes getting online banking back up quickly because thousands of customers are affected.
If an outage lasts more than four hours, check Chase's social media again. They will post updates about what is happening and when they expect service to return. If you have not seen an update in an hour, call 1-800-935-9935 to speak with someone who may have more current information than what is posted publicly.
Frequently Asked Questions
How do I know if it is my internet or Chase that is down?
Open a different website or app — check your email, a news site, or Google. If those load fine, your internet is working and the problem is Chase. If nothing loads, restart your router and try again. If still nothing loads, your internet is down, not Chase.
Will Chase notify me by email or text if they are having problems?
Chase sends notifications for major outages that affect many customers, but only if you have opted into service alerts in your account settings. Check your notification preferences in the Chase app or website. For smaller outages, they may only post on social media.
Can I still receive deposits or payments while Chase is down?
Yes. Deposits from employers or other banks can still arrive in your account during an outage — you just will not be able to see them until Chase is back online. The same is true for bill payments you scheduled before the outage.
What if I need to pay a bill and Chase is down?
If the bill is due today and Chase is down, call the company you owe money to and explain the situation. Most creditors will not penalize you for a late payment caused by a bank outage, especially if you can show you tried to pay. Ask them to note your account that you attempted payment.
Is there a way to check Chase's status before I try to log in?
Not officially — Chase does not maintain a public status page like some other banks do. Your fastest check is to search "Chase outage" on X or Google News. If nothing recent appears, Chase is probably fine and the problem is likely on your end.