Chase branches are usually open on Black Friday, but hours are shorter than a normal Friday

Most Chase branches stay open on Black Friday, but they close earlier than they normally would. A typical Chase branch on Black Friday opens at 9 a.m. and closes at 3 p.m., compared to the standard Friday closing time of 5 or 6 p.m. Some branches in malls or shopping centers may have different hours tied to the mall's Black Friday schedule.

The safest approach is to check your specific branch's hours before you go. Chase publishes Black Friday hours on their website and in the mobile app, usually by mid-November. You can also call your branch directly — the phone number is on your debit card or in your online banking portal.

If you need to do banking on Black Friday and your local branch has limited hours, Chase ATMs are available 24/7, and you can handle many transactions through the mobile app or online banking without visiting a branch at all.

Key Takeaways

  • Chase branches typically open at 9 a.m. on Black Friday but close by 3 p.m., three hours earlier than a normal Friday.
  • Hours vary by location, especially for branches inside shopping malls, so you need to check your specific branch before you visit.
  • Chase publishes Black Friday hours on their website and mobile app by mid-November each year.
  • ATMs work around the clock on Black Friday, and most banking tasks can be done through the app or online without visiting a branch.

How to find your branch's Black Friday hours

Go to chase.com and use the branch locator tool. Enter your zip code or address, and the results show each nearby branch with its standard hours and any holiday adjustments. Black Friday hours appear in the same place as holiday hours for Thanksgiving or Christmas.

The mobile app has the same locator. Open the app, tap the menu icon, select "Locations," enter your zip code, and tap on the branch name to see hours. If Black Friday hours are not yet posted, call the branch directly — the phone number is in the locator results.

What you can do without visiting a branch

Most banking needs do not require a teller. You can deposit checks using mobile deposit (photograph the front and back of the check in the app), transfer money between accounts, pay bills, and check your balance all through the Chase app or website.

If you need cash, use any Chase ATM or any ATM in the MoneyPass network (over 30,000 ATMs nationwide). Withdrawals and balance checks work the same way on Black Friday as any other day. If you need to speak to someone, Chase customer service is available by phone 24/7.

When you actually need to visit a branch on Black Friday

A few transactions still require a teller: opening a new account, explore for a credit card or loan, getting a cashier's check, or resolving a dispute that customer service cannot handle over the phone. If you need one of these services, plan to arrive early — branches close at 3 p.m., and lines can be longer on Black Friday because of the shorter hours.

If your branch closes before you can get there, you have two options: visit on Saturday (most Chase branches are open 9 a.m. to 1 p.m.), or wait until Monday when full hours resume.

Chase hours the rest of the holiday season

Black Friday is not the only day with shortened hours. Thanksgiving Day (the fourth Thursday in November) — Chase branches are closed. The day after Thanksgiving — most branches open at 10 a.m. instead of 9 a.m. Christmas Day and New Year's Day — branches are closed. The day after Christmas and the day after New Year's — branches may open late or have reduced hours.

Chase publishes a full holiday calendar on their website each October. Check it early if you know you will need branch services during November or December.

What to bring if you visit on Black Friday

Bring a government-issued photo ID (driver's license, passport, or state ID). If you are opening an account or explore for credit, bring proof of address (a recent utility bill or lease) and your Social Security number. If you are depositing a check, bring the check and your debit card or account number.

If you are resolving an account issue, bring any relevant documents — statements, emails from Chase, or records of transactions in question. The more you bring, the faster the teller can help you.

Frequently Asked Questions

Can I do mobile deposit on Black Friday?

Yes. Mobile deposit works 24/7, including Black Friday. Photograph both sides of the check in the Chase app, and the deposit processes the same way it would on any other day. The check may take one to two business days to clear, depending on when you deposit it and your account history.

Are Chase ATMs open on Black Friday?

Yes. All Chase ATMs are available around the clock on Black Friday. You can withdraw cash, check your balance, and transfer money between accounts at any time. If you use a non-Chase ATM, you may be charged a fee by that ATM's owner.

What if I need to speak to someone on Black Friday?

Chase customer service is available by phone 24/7, including Black Friday. Call the number on the back of your debit card or go to chase.com and select "Contact Us." A representative can answer questions, help with account issues, and handle many transactions without you visiting a branch.

Do all Chase branches have the same Black Friday hours?

No. Hours vary by location. Branches in malls may follow the mall's Black Friday schedule, and some standalone branches may have different hours. Always check your specific branch before you visit.

Can I open a new account on Black Friday?

Yes, if your branch is open during its Black Friday hours. Call ahead to confirm the branch is open and to ask how long the process typically takes, so you know whether you can complete it before closing time.