Chase branches close on Veterans Day, but you can still bank online and use ATMs

Chase Bank observes Veterans Day as a federal holiday, so all physical branch locations are closed on November 11th (or the observed date if November 11th falls on a weekend). This means you cannot walk into a branch, speak to a teller, or use in-branch services that day.

However, you can still access your money through Chase's online banking platform, mobile app, and ATMs. Any transaction you would normally do online or at an ATM works exactly the same on Veterans Day. If you need to deposit a check, transfer money, pay bills, or check your balance, you can do all of that from home or on your phone.

The only services you cannot use on Veterans Day are the ones that require a person behind the counter — opening a new account, getting a cashier's check, speaking to a banker about a loan, or depositing cash at a teller window.

Key Takeaways

  • All Chase branches close on November 11th (Veterans Day), or on the Monday closest to November 11th if the holiday falls on a weekend.
  • You can use Chase ATMs and online banking on Veterans Day without any interruption to access your accounts.
  • Services that require a teller or banker — such as opening accounts, depositing cash, or getting cashier's checks — are not available on Veterans Day.
  • If you need cash before the holiday, withdraw it from an ATM the day before, since branch tellers will not be available.
  • Chase customer service phone lines are also closed on Veterans Day, so plan ahead if you need to speak to someone about an account issue.

When Chase observes Veterans Day

Chase observes Veterans Day on November 11th each year. When November 11th falls on a Saturday, Chase closes on Friday, November 10th. When it falls on a Sunday, Chase closes on Monday, November 12th. This is standard practice across most U.S. banks and follows federal holiday rules.

If you are unsure whether your local branch is closed, you can check the Chase website or call ahead the day before. The branch locator tool on Chase.com shows holiday hours for each location, though the quickest way is often to call your branch directly on November 10th to confirm.

What you can do on Veterans Day without a branch

Chase's online banking platform and mobile app run 24/7, including on Veterans Day. You can log in from any device with internet access and handle most routine banking tasks: transfer money between your own accounts, send money to other people, pay bills, deposit checks using mobile check deposit, view your balance, and review your transaction history.

Mobile check deposit is particularly useful on a holiday. If you receive a check on or before Veterans Day, you can photograph it with the Chase Mobile app and deposit it without visiting a branch. The check clears according to Chase's normal deposit timeline, which usually means the funds are available within one to two business days.

ATMs are also fully operational on Veterans Day. You can withdraw cash, deposit cash (at Chase ATMs that accept deposits), transfer money, and check your balance at any Chase ATM or at ATMs in the MoneyPass network, which Chase participates in.

Services you cannot use on Veterans Day

Any service that requires speaking to a Chase employee in person is closed on Veterans Day. This includes opening a new checking or savings account, explore for a credit card in person, getting a cashier's check, depositing cash at a teller window, and discussing loan options with a banker.

If you need a cashier's check before Veterans Day, visit a branch on November 10th or earlier. If you need to open an account, you can sometimes do this online through Chase.com, though some account types require a phone call or branch visit. Check the Chase website to see which accounts you can open online.

Chase's customer service phone lines are also closed on Veterans Day. If you have a question that requires speaking to someone, call on November 10th or wait until November 12th.

Planning ahead for Veterans Day banking

The simplest way to avoid problems is to handle any branch-dependent tasks on November 10th or earlier. If you know you will need cash over the holiday weekend, withdraw it from an ATM before the holiday. If you need a cashier's check or want to open an account, do it before November 11th.

If you receive checks around Veterans Day, deposit them through the mobile app rather than waiting for a branch to open. This keeps your money moving and avoids the rush on November 12th when branches reopen and many people are trying to handle banking they postponed.

For any questions about your specific account or situation, call Chase customer service on November 10th. They can tell you whether a particular service is available online or whether you need to visit a branch.

Frequently Asked Questions

Can I use my Chase debit card on Veterans Day?

Yes. Your debit card works at any merchant, ATM, or online retailer on Veterans Day. The holiday only affects Chase branch locations, not the card itself or the payment networks it runs on.

Will my direct deposit go through on Veterans Day?

Direct deposits typically post on schedule regardless of holidays. If your employer deposits on November 11th, the money usually arrives in your account that day, though it may not be available to withdraw until the next business day depending on your account terms.

What if I need to dispute a charge on Veterans Day?

You can report a fraudulent or incorrect charge through the Chase mobile app or online banking. Document the issue and submit it through your account. Chase customer service will follow up on November 12th or later. For urgent fraud concerns, call the number on the back of your card — that line may have limited holiday staffing.

Can I pay my Chase credit card bill on Veterans Day?

Yes. You can pay your bill online or through the mobile app anytime, including on Veterans Day. Payments made online typically post within one to two business days. If your payment is due on November 11th, make the payment on November 10th to may support it posts on time.

Are Chase ATMs in other states open on Veterans Day?

Yes. All Chase ATMs nationwide operate on Veterans Day. The holiday closure only affects physical branch locations where employees work, not the ATM network.