Chase bank hours vary by location and service type
Chase branches do not all keep the same hours. A Chase location in a grocery store may close at 6 p.m., while a downtown branch stays open until 7 p.m. Some branches open at 9 a.m., others at 10 a.m. Weekend hours also differ — many branches open Saturday mornings but close by 1 p.m., while others stay closed on Saturday entirely. The only way to know your specific branch's hours is to look it up by address.
Chase also offers customer service outside branch hours through phone and online channels. Their phone line operates during extended hours, and their website and mobile app work 24/7. If you need to speak to a person, the hours depend on which type of service you need — checking account questions, credit card support, and loan services sometimes have different availability windows.
Key Takeaways
- Chase branch hours depend on the individual location, so you must search by your specific branch address to find accurate times.
- Most Chase branches open between 9 a.m. and 10 a.m. on weekdays and close between 5 p.m. and 7 p.m., but this varies widely.
- You can reach Chase customer service by phone during extended hours, and online banking is available 24/7 through their website and app.
- Saturday hours are typically shorter than weekday hours, and many branches are closed on Sundays.
How to find your specific branch's hours
The fastest way is to use Chase's branch locator on their website. Go to chase.com, look for "Locations" or "Find a Branch," and enter your zip code or address. The locator will show you every Chase branch near you, along with the hours for each one. Hours are usually listed for weekdays, Saturday, and Sunday separately.
You can also call your branch directly — the phone number appears in the locator results. A staff member can confirm hours and tell you if the branch has any special closures coming up. If you have a Chase debit card, you can also call the number on the back of the card and ask for your nearest branch's hours.
Typical Chase branch hours
Most Chase branches open at either 9 a.m. or 10 a.m. on weekdays and close between 5 p.m. and 7 p.m., depending on the location. Branches in busy areas or inside other businesses (like grocery stores) may have different schedules. Some downtown branches stay open later to serve people who work nearby.
Saturday hours are usually shorter — many branches open at 9 a.m. or 10 a.m. and close by 1 p.m. or 2 p.m. Very few Chase branches are open on Sunday, though this varies by region. Holiday closures also affect hours, so if you are planning a visit around a major holiday, check ahead.
Reaching Chase outside of branch hours
If you need to reach Chase when your local branch is closed, you have several options. Chase customer service by phone is available most days during extended hours — typically starting early morning and running into evening. The exact hours depend on what you need help with, so when you call, you may be routed to a department with different availability.
Online banking through chase.com or the Chase mobile app works around the clock. You can check balances, transfer money, pay bills, and deposit checks by phone camera without visiting a branch. For urgent issues that require speaking to a person outside normal branch hours, the phone line is your best option.
What you can and cannot do without visiting a branch
Many banking tasks no longer require a branch visit. You can open a checking or savings account online, deposit checks through your phone, transfer money between accounts, pay bills, and freeze your debit card all through the app or website. You can also call to discuss account questions, dispute a charge, or report a lost card.
Some tasks still require an in-person visit: opening a credit card account (though you can start online), getting a cashier's check, accessing a safe deposit box, or handling complex loan or mortgage questions. If you are unsure whether you need to visit in person, call your branch or use the Chase app's chat feature to ask.
Chase ATM access outside branch hours
Chase ATMs are available 24/7, even when branches are closed. You can withdraw cash, deposit checks, and transfer money at any Chase ATM using your debit card or mobile wallet. Chase has one of the largest ATM networks in the country, so you can usually find one near you.
If you use an ATM that is not owned by Chase, you may be charged a fee — usually $2 to $3 per transaction. Chase reimburses some out-of-network ATM fees depending on your account type, so check your account details or call to confirm what is covered.
Frequently Asked Questions
Are all Chase branches open on Saturday?
No. Many Chase branches are open Saturday mornings, but hours are usually shorter than weekdays — often closing by 1 p.m. or 2 p.m. Some branches are closed on Saturday entirely. Check your specific branch's hours using the branch locator on chase.com.
What time does Chase customer service close?
Chase customer service hours vary by department and day of the week. Most lines are available during extended hours, but the exact closing time depends on what you need help with. Call the number on the back of your card to reach the right department and confirm their hours.
Can I do my banking if the branch is closed?
Yes, for most tasks. You can use online banking, the mobile app, and ATMs 24/7. You can also call customer service during their extended hours. You only need to visit in person for tasks like opening certain accounts, getting cashier's checks, or accessing a safe deposit box.
How do I find my nearest Chase branch?
Go to chase.com and use the "Find a Branch" or "Locations" tool. Enter your zip code or address, and the locator will show nearby branches with their hours, phone numbers, and services offered at each location.
Does Chase have different hours for different services?
Yes. Phone customer service for checking accounts, credit cards, and loans may have different hours. When you call, you will be routed to the right department, and they can tell you their specific availability. Online banking and ATMs are always available.