Chase's main customer service number and what it covers

Chase Bank's general customer service number is 1-800-935-9935. This line handles questions about accounts, cards, loans, and general banking services. The menu system will route you based on what you need — checking or savings accounts, credit cards, mortgages, or investment accounts.

Wait times vary by time of day and day of week. Calling early in the morning on a weekday usually means shorter holds than calling in the afternoon or on weekends. Chase also keeps this line open outside normal business hours, though some services may be limited during nights and weekends.

If you are calling about a specific account or card, have your account number or card number ready. The representative will ask for it to pull up your information, and having it on hand speeds up the call.

Key Takeaways

  • Chase's main customer service number is 1-800-935-9935 and handles most account and card questions.
  • Different departments handle mortgages, investment accounts, and business banking, and the automated menu will route you to the right one.
  • Having your account or card number ready before you call reduces wait time and helps the representative find your information faster.
  • Chase offers customer service by phone, online chat, and through the Chase mobile app, depending on what you need to discuss.
  • If you are deaf or hard of hearing, Chase provides TTY service at 1-800-935-9935 by pressing 711 when prompted.

Numbers for specific types of accounts and services

Chase maintains separate lines for certain services. If you have a Chase mortgage or home equity line of credit, you can reach that department at 1-800-848-9136. This line handles questions about payments, refinancing, and loan modifications.

For Chase investment and brokerage accounts (Chase You Invest), call 1-866-564-4500. This number connects you to representatives who handle stocks, mutual funds, and retirement accounts managed through Chase.

If you own a Chase business checking or business credit card account, call 1-800-955-9060. Business accounts have their own support team because the questions and account structures differ from personal banking.

For credit card fraud or a lost or stolen card, the number is printed on the back of your card itself. This ensures you reach the fraud team when ready without navigating a general menu.

Reaching Chase through online chat and the mobile app

You do not have to call to reach Chase. The Chase mobile app and the Chase website both offer live chat with a representative during business hours. Open the app, go to the menu, and select "Contact Us" to start a chat session.

Chat is often faster than calling because you skip the phone queue. You can also continue a conversation across multiple sessions — if you disconnect, your chat history stays in the app so you do not have to repeat yourself.

The mobile app also lets you message your local branch directly. If you have a relationship with a specific branch or banker, this is a direct way to reach them without calling the main line.

What to expect when you call

When you call any Chase number, an automated system will ask what you need. You can say it out loud or press numbers on your keypad. Be specific — saying "account question" instead of just "help" gets you routed faster.

After you are connected to a representative, they will verify your identity by asking for your Social Security number, date of birth, or account number. This is standard security practice and happens on every call, even if you called the same department yesterday.

If the representative cannot solve your problem on the first call, they can escalate you to a supervisor or specialist. Ask them to note in your account that you are waiting for a callback so the next representative knows your history.

Calling outside the United States

If you are outside the US, you cannot call the 1-800 number because it only works from within the United States. Instead, call Chase's international customer service line. The number depends on which country you are in — Chase publishes a list of international numbers on its website under "Contact Us."

International calls may incur long-distance charges depending on your phone plan. Some customers find it cheaper to use the Chase app or website chat, which work the same way from anywhere with an internet connection.

When to use other contact methods instead of calling

For straightforward questions — like your current balance, recent transactions, or how to set up online banking — the Chase app or website is faster than calling. You get an answer in seconds without waiting on hold.

If you need to dispute a transaction or report fraud, calling is usually better because you create a record with a timestamp and a representative's name. Write down the representative's name and the time you called so you have documentation.

For account changes that require a signature — like adding an authorized user or changing your address — you may need to visit a branch in person or mail in a form, even after calling. Ask the representative what documents you need before you hang up.

Frequently Asked Questions

What is the best time to call Chase customer service?

Early weekday mornings, between 8 and 10 a.m., usually have the shortest wait times. Avoid calling on Friday afternoons or Monday mornings, when call volume is highest. Evenings and weekends have longer waits but shorter queues if you are calling outside normal business hours.

Do I need to be the account holder to call about an account?

Chase will only discuss account details with the account holder or an authorized representative. If you are calling about someone else's account, that person needs to be on the call or have given you power of attorney. Have documentation ready if you are calling on behalf of someone else.

Can I schedule a callback instead of waiting on hold?

Some Chase departments offer callback options during peak hours. When you call, ask the automated system or the first representative if a callback is available. If it is, you provide a number and Chase calls you back when a representative is free, so you do not sit on hold.

What if I cannot reach anyone after multiple calls?

If you have called multiple times and cannot resolve your issue, ask to speak with a supervisor or escalation team. You can also visit a Chase branch in person — branch staff can sometimes resolve issues faster or connect you with the right department. Keep a record of each call you make, including the date, time, and representative's name.

Is there a number for Chase customer complaints?

Chase customer service can document a complaint during a regular call. If you want to file a formal complaint, you can also contact the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov or call 1-855-411-2372. The CFPB investigates complaints about banks and financial institutions.