The fastest way to find a Chase location
Chase operates a branch locator tool on its website at chase.com/locations. Enter your address, city, or ZIP code, and the tool returns nearby branches and ATMs with hours, phone numbers, and services offered at each location. You can also call Chase customer service at 1-800-935-9935 to ask for the nearest branch, though the online tool is usually faster.
If you need to visit a branch today, the locator shows which ones are open now versus their standard hours. Some branches have reduced hours on weekends or close on Sundays, so checking before you go saves a trip. The tool also flags which branches offer specific services like safe deposit boxes, notary services, or mortgage consultations if you need something beyond basic banking.
Chase also has a mobile app that includes a location finder. Open the app, tap the menu icon, select "Locations," and search by address or current location. The app shows real-time wait times at some branches, which helps if you want to avoid a long line.
Key Takeaways
- Chase's branch locator at chase.com/locations shows hours, services, and distance for every nearby branch and ATM.
- You can search by address, city, or ZIP code, and filter results by service type if you need something specific like a safe deposit box.
- The Chase mobile app includes a location finder that displays real-time wait times at some branches.
- Calling 1-800-935-9935 works if you prefer to speak to someone, but the online tool is usually faster for a quick search.
What services are available at different Chase locations
Not all Chase branches offer the same services. A small branch might handle deposits, withdrawals, and account questions but not mortgage applications or business banking. The locator tool shows which services each location provides, so you can confirm before visiting.
Full-service branches typically offer personal and business accounts, loans, mortgages, investment services, and safe deposit boxes. Smaller branches focus on basic transactions. Some locations are inside grocery stores or pharmacies and have limited hours and services. If you need something specialized—like opening a business account or discussing a mortgage—the locator will tell you which nearby branches handle that.
Finding Chase ATMs outside of branches
Chase ATMs are in many places beyond bank branches: grocery stores, pharmacies, airports, and shopping centers. The branch locator includes ATM-only locations in its results. You can also use the ATM locator on chase.com or search "Chase ATM near me" on Google Maps, which shows ATMs from Chase and other networks.
Chase ATMs are free for Chase account holders. If you use an ATM from another bank, you may be charged a fee by both your bank and the ATM operator. The Chase locator shows which ATMs are Chase-owned so you can avoid fees.
Using Google Maps and Apple Maps to find Chase
If you are already using Google Maps or Apple Maps on your phone, search "Chase Bank near me" or "Chase ATM near me" and the app will show locations sorted by distance. These maps show real-time hours, customer reviews, and directions. Google Maps often displays wait times for branches during busy hours.
Maps apps are useful if you are traveling or in an unfamiliar area, but they sometimes include outdated information about hours or closures. The official Chase locator is more reliable for current hours and services, so use maps for quick directions and the Chase tool to confirm a branch is open.
Chase branches inside other banks and retailers
Some Chase branches operate inside Whole Foods stores, Kroger locations, and other retailers. These are full Chase branches, not just ATMs, and they handle most services a standalone branch does. Hours often match the host store's hours, so a Whole Foods Chase branch may stay open later than a traditional bank branch.
The locator tool identifies these locations and their specific hours, so you can find branches in places you already shop. These in-store branches are particularly useful if you need banking services during evening or weekend hours when traditional branches may be closed.
What to bring when you visit a branch
For basic transactions like deposits or withdrawals, bring your debit card or account number. If you are opening a new account, bring a government-issued ID and a second form of ID such as a utility bill, passport, or driver's license. For loans or mortgages, bring recent pay stubs, tax returns, and proof of assets.
If you are unsure what documents you need for a specific service, call the branch ahead of time or check the Chase website for that service. This prevents a wasted trip if you are missing something. Many branches also allow you to schedule an appointment in advance, which guarantees a staff member will be available for your specific need.
Frequently Asked Questions
Can I do everything at a Chase ATM that I can do at a branch?
No. ATMs handle deposits, withdrawals, balance checks, and transfers between your own accounts. They cannot open new accounts, process loans, discuss mortgages, or handle complex transactions. For anything beyond basic cash and deposit services, you need a branch.
Are all Chase locations open on weekends?
Most Chase branches are open Saturday mornings, but hours vary by location. Some close on Sunday. The locator tool shows exact weekend hours for each branch. ATMs are available 24/7.
What if the nearest Chase branch is far away?
You can handle many transactions online through chase.com or the mobile app: transfers, bill pay, check deposits via mobile, and account management. For in-person services, you can also visit any Chase ATM to deposit checks or withdraw cash. If you need a branch service, the locator will show you the closest option.
Do I need an appointment to visit a Chase branch?
Walk-ins are welcome at most Chase branches for basic services. For complex transactions like mortgage consultations or business account setup, scheduling an appointment ahead of time reduces wait time. You can book an appointment through the Chase app or by calling the branch directly.
Can I use Chase ATMs at other banks?
Chase ATMs are only for Chase customers without fees. If you use an ATM from another bank, both your bank and that ATM's operator may charge you a fee. The Chase locator shows which ATMs are Chase-owned to help you avoid fees.