Chase's headquarters is in Midtown Manhattan, New York City
Chase Bank's main headquarters is at 383 Madison Avenue in New York City, in the Midtown Manhattan neighborhood. This is where the company's executive leadership works and where major decisions about the bank are made. The building is one of the most recognizable financial office towers in the country.
Chase is owned by JPMorgan Chase & Co., one of the largest banking companies in the United States. The same Madison Avenue address serves as the headquarters for the entire parent company, not just the Chase Bank division. If you need to reach Chase's corporate offices for a formal inquiry, this is the address you would use.
The full mailing address is 383 Madison Avenue, New York, NY 10179. This address appears on official Chase correspondence and regulatory filings. However, for most banking needs, you will not need to contact this address directly.
Key Takeaways
- Chase Bank's headquarters is located at 383 Madison Avenue in Midtown Manhattan, New York City.
- This address is also the headquarters for JPMorgan Chase & Co., the parent company that owns Chase Bank.
- The building has been Chase's main office location for decades and is a landmark in New York's financial district.
- Most customer service and account issues are handled through local branches or online, not through the headquarters address.
Why the location matters for customers
For most people with a Chase account, the headquarters location does not affect your banking experience. Your deposits, withdrawals, and customer service happen at your local branch or through Chase's website and mobile app. The Madison Avenue office handles corporate strategy, regulatory matters, and executive decisions — not individual customer accounts.
If you have a formal complaint or need to send official correspondence to Chase, you can address it to the headquarters, but most customer issues are resolved faster through your local branch or by calling Chase's customer service line. The headquarters receives thousands of pieces of mail monthly, so routing through a branch is usually more direct.
The headquarters building is a corporate office, not a place where customers can walk in to open accounts or resolve account problems. If you need in-person banking services, your local Chase branch is the right place to visit.
Chase's other major offices
While 383 Madison Avenue is the main headquarters, JPMorgan Chase operates major office locations in other cities as well. The company has significant operations in cities like Chicago, San Francisco, London, and Tokyo. These regional offices handle specific business lines — investment banking, wealth management, trading, and technology development — but the New York headquarters remains the center of corporate leadership.
Chase also operates thousands of bank branches across the United States. If you need to visit a Chase location in person, you can find your nearest branch through the Chase website or mobile app by entering your zip code. Branches handle everyday banking needs like deposits, withdrawals, account opening, and loan discussions.
Many of Chase's technology and operations teams work from offices outside New York as well. The company has major technology centers in places like Wilmington, Delaware, and other cities. These offices support the systems and services that run Chase's banking operations nationwide.
How to contact Chase if you need help
For account questions, billing issues, or problems with your debit or credit card, contact Chase through the phone number on the back of your card or through your online account. Chase's customer service centers are staffed during business hours and can resolve most issues without needing to reach the headquarters.
If you have a formal complaint about Chase's practices or policies, you can file a complaint with the Consumer Financial Protection Bureau (CFPB), which oversees banks. You can also send written complaints to Chase's customer relations department, which will route your message to the appropriate team. The CFPB website has instructions for filing complaints and will forward your concern to Chase for a response.
For urgent matters related to fraud, lost cards, or account security, call the number on your card when ready. Chase maintains 24-hour support lines for these types of issues, and you do not need to contact the headquarters office.
The building's history and significance
The 383 Madison Avenue building, completed in 1967, is an iconic piece of New York architecture. It was designed as the headquarters for Chase Manhattan Bank (now part of JPMorgan Chase) and has remained the company's main office for over 50 years. The building is 60 stories tall and occupies a full city block in Midtown.
The location in Midtown Manhattan places Chase among other major financial institutions and corporate headquarters in New York's business district. The area around Madison Avenue and the surrounding blocks is known as the financial heart of the city, where many of the largest banks and investment firms have their main offices.
The building itself is a notable landmark and has been featured in various media and architectural discussions over the decades. Its distinctive design and prominent location make it one of the most visible symbols of Chase's presence in the financial world.
Frequently Asked Questions
Can I visit Chase headquarters to open an account or get help?
The headquarters building is a corporate office, not a retail banking location. To open an account or get in-person help, visit your nearest Chase branch. You can find branch locations and hours on the Chase website or by calling customer service.
What should I do if I need to send something to Chase?
For most customer matters, contact your local branch or call the number on your card. If you need to send official correspondence, you can address it to 383 Madison Avenue, New York, NY 10179, but expect slower processing than calling or visiting a branch.
Is Chase Bank a separate company from JPMorgan Chase?
Chase Bank is a division of JPMorgan Chase & Co. JPMorgan Chase is the parent company that owns Chase Bank along with other financial services businesses. Both operate from the same headquarters address.
Why does Chase have offices in other cities if the main office is in New York?
JPMorgan Chase operates in many cities to serve customers across the country and around the world. Different offices handle different business lines — some focus on investment banking, others on technology, others on regional banking operations. The New York headquarters coordinates overall strategy.
How do I find my nearest Chase branch?
Use the branch locator tool on the Chase website or mobile app. Enter your zip code or city name, and the tool will show you nearby branches with their hours and services. You can also call Chase customer service for branch information.