The fastest way to find a Chase location

Chase has a branch locator tool on their website at chase.com that shows you every Chase bank branch and ATM within a distance you choose. You enter your address or zip code, pick how far you're willing to travel, and the map shows you what's nearby with hours and services available at each location.

You can also call Chase customer service at 1-800-935-9935 and ask them to tell you the nearest branch. They can also tell you whether a specific location has a teller, a drive-through, or only an ATM — which matters if you need to deposit cash or talk to someone in person.

If you have a Chase debit card or mobile app already, you can search for locations directly in the app without going to the website. The app also shows you real-time wait times at some branches, so you know whether it's a good moment to go in.

Key Takeaways

  • Chase's branch locator at chase.com shows all nearby branches and ATMs with their hours and services in one search.
  • Not every Chase location has a teller — some are ATM-only, so confirm what you need before you go.
  • Calling 1-800-935-9935 gets you a person who can answer questions about what each branch offers.
  • The Chase mobile app shows wait times at some branches so you can pick a time when staff are less busy.

What to look for when you choose a location

Chase locations come in three types: full-service branches with tellers and loan officers, express branches with limited services, and ATM-only locations. If you need to deposit cash, open an account, or talk to someone about a loan, you need a full-service branch — an ATM won't do any of those things.

Hours vary by location. Some branches are open six days a week, others five. Many have Saturday hours but few are open on Sunday. If you work during the day, check whether the branch near you has evening hours or whether the closest one with your schedule is farther away.

Drive-through service matters if you can't easily get inside the building — for instance, if you have young children, mobility issues, or a tight schedule. Not all branches have drive-throughs, so confirm this before you plan a trip.

Using Chase ATMs outside of branches

Chase ATMs are not only at Chase branches. You'll find them at many grocery stores, pharmacies, and shopping centers. The branch locator shows ATM-only locations separately from branches, so you can find the closest cash machine even if there's no branch nearby.

If you use a Chase debit card, withdrawals at Chase ATMs are free. Withdrawals at other banks' ATMs usually cost money — typically $2 to $3 per transaction — unless you have a Chase account type that waives those fees. Check your account terms or ask a teller what ATM fees you'll pay.

What to bring when you visit

If you're opening a new account, bring a government-issued photo ID (a driver's license or passport) and proof of your address, such as a recent utility bill or lease. Some branches may ask for a second form of ID or additional documents depending on what type of account you want.

If you're depositing cash or checks, bring the money or checks and your debit card or account number. If you don't have an account yet, you'll need to open one before you can deposit anything.

If you're asking about a loan or credit product, bring recent pay stubs, tax returns, or bank statements — the branch will tell you exactly what they need when you call ahead to schedule an appointment.

Visiting during busy and quiet times

Most Chase branches are busiest on Friday afternoons and the first few days of the month, when people are getting paid and handling bills. If you have a choice, Tuesday through Thursday mornings are usually quieter.

If the branch locator or app shows a wait time, that's real-time data — it updates as people finish with tellers. A 15-minute wait shown right now might be 5 minutes by the time you arrive, or it might be 25 minutes if more people come in. Use it as a rough guide, not a may provide.

What to do if no Chase location is convenient

If the nearest Chase branch is far away or has hours that don't work for you, you can handle many tasks online or by phone. You can open some types of accounts, transfer money, pay bills, and check your balance without visiting a branch at all.

For deposits, you can use mobile check deposit through the Chase app — you photograph the front and back of a check and it goes into your account without a trip to the bank. This works for most personal checks but not for cash.

If you need to deposit cash and there's no nearby branch, ask whether a Chase ATM near you accepts cash deposits. Not all do, but many do, and you can use the locator to filter for "cash deposit ATMs" specifically.

Frequently Asked Questions

Can I use a Chase ATM at a grocery store the same way as one at a branch?

Yes. A Chase ATM is a Chase ATM whether it's inside a branch or at a grocery store. You can withdraw cash, check your balance, and change your PIN at any of them. Deposits work the same way too, if that ATM accepts deposits.

Do I need an appointment to visit a Chase branch?

No appointment is required for basic services like deposits or withdrawals. For longer conversations — opening an account, discussing a loan, or setting up investment services — calling ahead to schedule a time means you won't wait and the banker can have your information ready.

What if I'm traveling and need to find a Chase branch in another city?

Use the same branch locator on chase.com, but enter the zip code of the city you're visiting instead of your home address. Chase has branches in most major cities across the United States, so you'll usually find one nearby.

Can I deposit cash at a Chase ATM if I don't have my debit card?

Most Chase ATMs require your debit card or account number to work. If you've lost your card, call Chase at 1-800-935-9935 and ask whether you can deposit at an ATM using just your account number, or visit a branch in person with your ID.