Chase has a branch locator tool on its website and mobile app that shows you the closest locations

The fastest way to find a Chase branch or ATM near you is to use Chase's own branch locator. Go to chase.com, scroll to the bottom of the page, and click "Find a branch or ATM". You can search by address, city, or ZIP code. The tool shows you distance, hours, services available at that location, and directions. If you have the Chase mobile app, you can also tap the menu icon, select "Locate us", and search from there — the app can use your phone's location to show what's closest right now.

The locator distinguishes between full branches (where you can open accounts, explore for loans, and talk to a banker) and ATM-only locations (where you can withdraw cash and deposit checks). Some branches have limited hours or closed lobbies with drive-through and ATM access only. The tool tells you which services each location offers, so you know before you go whether you can do what you need to do there.

Key Takeaways

  • Chase's branch locator at chase.com or in the mobile app shows distance, hours, and available services for each location.
  • Full branches and ATM-only locations are listed separately, so you can find the right type of location for what you need to do.
  • Many Chase branches have drive-through and ATM access even when the lobby is closed, which the locator will note.
  • You can search by address, city, or ZIP code, or let the app use your phone's location to show nearby options when ready.

What you can do at a full branch versus an ATM-only location

A full Chase branch has tellers, loan officers, and account managers. You can deposit checks and cash, withdraw money, open a checking or savings account, explore for a credit card or personal loan, and speak to someone about your account. Hours are usually Monday through Friday 9 a.m. to 5 p.m., with some Saturday hours. Many branches now have limited lobby hours but extended drive-through and ATM hours.

An ATM-only location is just a machine or a small kiosk. You can withdraw cash, deposit checks (if the ATM has a check deposit slot), transfer money between accounts, and check your balance. You cannot speak to anyone or handle anything that requires a banker's judgment. ATM-only locations are often in grocery stores, pharmacies, or shopping centers and may be open 24 hours.

Using the mobile app to find locations in real time

The Chase mobile app's location feature works faster if you are already out and need to find something nearby. Open the app, tap the menu (three horizontal lines), and select "Locate us". The app asks permission to use your phone's location. Once you allow it, the map shows Chase branches and ATMs sorted by distance, with the closest ones first. You can tap any location to see hours, services, and directions, or tap the directions button to open your phone's maps app with the route already loaded.

This is useful if you are traveling or in an unfamiliar part of town. The real-time location feature updates as you move, so you can see which Chase location you are passing. The app also shows you whether the location is currently open or closed based on the time of day.

What to do if there is no Chase branch near you

Chase is the largest bank by branch count in the United States, but coverage varies by region. If the locator shows no branches within a reasonable distance, you have several options. You can use any Chase ATM to withdraw cash and deposit checks — there is no fee for using a Chase ATM even if you are not at a branch. You can also bank entirely online through chase.com or the mobile app: transfer money, pay bills, deposit checks by photo, and manage your account without visiting a branch.

If you need to speak to someone, Chase offers phone support at 1-800-935-9935 and live chat through the website and app. For account opening or loan applications, you can often complete these online or by phone. Some customers in areas with no nearby branches use a combination of online banking, ATM access, and phone support for all their banking needs.

Understanding branch service differences across locations

Not every Chase branch offers the same services. Some locations are smaller and do not have loan officers or investment advisors on staff. The branch locator tells you what each location can do — look for notes like "mortgage services available" or "investment services available" if you need those. If you need a specific service and the closest branch does not offer it, the locator will show you the next-closest location that does.

Some branches are also "Chase Private Client" locations, which serve customers with higher account balances and offer wealth management services. These are listed separately in the locator. If you are looking for standard checking and savings services, a regular branch will handle everything you need.

Checking hours before you visit

Chase branch hours changed during the pandemic and have not fully returned to pre-2020 schedules at all locations. Many branches now close at 4 p.m. instead of 5 p.m., or close on Saturday. Some locations have lobby hours that are shorter than drive-through hours. The branch locator shows the current hours for each location, and those hours update regularly as Chase adjusts staffing.

Before you drive to a branch, check the hours in the locator. If you are going on a weekend or after 4 p.m., confirm that the location is open and that the service you need (like speaking to a banker) is available at that time. Drive-through and ATM access are usually available outside lobby hours, but you cannot open an account or explore for a loan through a drive-through window.

Frequently Asked Questions

Can I use a Chase ATM at another bank's branch?

Chase ATMs are in Chase branches and at many other locations like grocery stores and pharmacies. You can use any Chase ATM for free. If you use an ATM that is not Chase-owned, you will usually pay a fee — Chase does not charge you, but the ATM owner does. The branch locator shows you Chase ATMs specifically so you can avoid fees.

What if the branch locator shows a location but it is actually closed?

Chase updates the locator regularly, but closures can happen without notice. If you find a location that appears closed, call the number listed in the locator to confirm hours before you go. You can also call the main Chase customer service line at 1-800-935-9935 and ask them to direct you to the nearest open branch.

Can I do everything I need online instead of visiting a branch?

Most routine banking — checking balances, transferring money, paying bills, depositing checks by photo — can be done through chase.com or the app. Account opening, loan applications, and some other services can also be started online. However, some customers prefer to speak to someone in person, and that requires a branch visit.

Does Chase have branches outside the United States?

Chase has limited international presence. The branch locator shows only U.S. locations. If you need banking services outside the U.S., contact Chase customer service to ask about options in your destination country.